Three UK - 3Store Liverpool (Sth John St) Reviews 

80
TrustScore 5 out of 5

4.9

43b South John Street, L2 1TL Liverpool, North, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the store looking for a temporary wifi solution as I’m moving house, Ola was super helpful and got me set up with a 5G broadband hub ready to go there and then. Super friendly and helpful, y... See more

Company replied

Rated 5 out of 5 stars

Lewis was Brilliant. He gave us all the information that a customer wants. Really appreciate is help in making a smooth transaction.Keep up the good work.

Company replied

Rated 5 out of 5 stars

I was originally served by Brian, but came back when he off and was further served by Lewis, and I can hand on heart say that the service I received from them both was fantastic, I even spoke to the... See more

Company replied

Rated 4 out of 5 stars

Jonnes was very professional and explained the process very well. Thank you.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Liverpool (Sth John St)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 43b South John Street, L2 1TL, Liverpool, North, United Kingdom

  • 01517088256

4.9

Excellent

TrustScore 5 out of 5

80 reviews

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4.9

All reviews

(80)

32,704 reviews in the last 12 months

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Rated 4 out of 5 stars

Jonnes was very professional and…

Jonnes was very professional and explained the process very well. Thank you.

December 11, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

That's awesome, Janet :) Thank you for taking the time to write a review -Scott

Rated 5 out of 5 stars

Brian was really knowledgeable and…

Brian was really knowledgeable and friendly he helped me with my broadband issue

December 8, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

I’ve been with 3 phones for years and…

I’ve been with 3 phones for years and always have great service in Liverpool 1 store but I have to give a shout out to Tommy,what a excellent service he gave this morning ,I had problems with my connection to my knew mobile,nothing was too much trouble for Tommy,he was ent above and beyond what I expected,a credit to your company,highly recommend the service at Liverpool 1,thank you Tommy and team

December 1, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for this amazing 5⭐ review, Gina. We really appreciate you taking the time to send this over! Great work Tommy 🎉 -Jade

Rated 5 out of 5 stars

Saw us right away and was very kind…

Saw us right away and was very kind with open communication

November 23, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for your feedback, Caroline, and it's lovely to hear that you enjoyed fast and efficient customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Great service and knowledgeable staff

Great service and knowledgeable staff. Filippe thanks, sorry if I've spelt that wrong

November 20, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

The lady who served me was patient and…

The lady who served me was patient and very helpful. She explained everything I need to know clearly and very well.

November 18, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for this fantastic 5⭐ review, Funmi. We appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Thank you very much Felipe was doing…

Thank you very much Felipe was doing best for us😌

November 11, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

We're thrilled that Felipe gave you the help you needed, Ayşe :) Thank you for a great review -Scott

Rated 5 out of 5 stars

Brian in the Liverpool one store was…

Brian in the Liverpool one store was really friendly and helpful thank you :)

November 6, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Super, Alex. We're glad Brian gave you the help you needed :) -Scott

Rated 5 out of 5 stars

Ife was a great help and great person

Ife was a great help and great person

November 5, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

That's fantastic, M, we're glad Ife gave you the help you were looking for -Scott

Rated 5 out of 5 stars

Service was amazing

Service was amazing

November 4, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for this amazing 5⭐ review, Sue. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Because very good customer service

Because very good customer service. Vary kind

November 4, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for your feedback, Meera, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Nazmul served me well.

Nazmul served me well.

November 3, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Thanks for this amazing 5⭐ review, Amuzie. We really do appreciate you taking the time to send this over! Well done Nazmul 🎉 -Jade

Rated 5 out of 5 stars

Ife was great in providing help for us

Ife was great in providing help for us. She ended up getting us a good deal to stay on the Three network and we’re pleased with the service received.

November 1, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

Friendly customer service.

Friendly customer service.
Nazmul served me

November 1, 2025
Unprompted review
Three UK - 3Store Liverpool (Sth John St) logo

Reply from Three UK - 3Store Liverpool (Sth John St)

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

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