Three UK - 3Store Lowestoft Reviews 76

TrustScore 5 out of 5

4.9

73 London Rd North, NR32 1LS Lowestoft, Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a regular customer, visiting once a month to renew a pay-as-you-go data SIM. The staff are always friendly and deal with me efficiently, whilst enaging in conversation to make me feel welcome. Th... See more

Company replied

Rated 5 out of 5 stars

Jordann and Lola were really helpful at the store today, extremely professional and polite. Helped me understand my plan better. Thank you for the patience girls!

Company replied

Rated 5 out of 5 stars

Lewis was very, very helpful regarding setting up my roaming charges and new 24 month contract and setting up a new contract for my wife. Nothing was too much trouble. Top dog.

Company replied

Rated 5 out of 5 stars

James provided me with exceptional service today, assisting me in the purchase of an S26. The entire experience was truly wonderful, as he guided me in selecting the perfect device, making the process... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Lowestoft

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 73 London Rd North, NR32 1LS, Lowestoft, Midlands, United Kingdom

  • 01502587611

4.9

Excellent

TrustScore 5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service james was really…

Excellent service james was really helpful and Lewis was was also very helpful

May 22, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Love hearing this, Jo 💫 It is fantastic to know that James and Lewis provided such stellar, prompt support to sort everything out for you 🥰 -Arvind

Rated 5 out of 5 stars

Lola and Jordan was amazing

Lola and Jordan was amazing

May 9, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hi Col, we’re delighted to hear Lola and Jordan were amazing. Thanks for sharing! -Kishan

Rated 5 out of 5 stars

Lola helped me with everything everyone…

Lola helped me with everything everyone in store is so helpful such a nice experience

May 9, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

That's impressive, Christopher. We're super happy to hear that Lola gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

Just popped in to enquire and saved…

Just popped in to enquire and saved myself over 6.50pcm.
Lola & Jordan were so helpful.

May 9, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Great to hear, Heather. Saving money and receiving great support is exactly what we aim for. Lola and Jordan will be pleased to know they made an impact. Thanks for the lovely feedback -Maryalex

Rated 5 out of 5 stars

James was a very helpful young man

James was a very helpful young man, helped me with my problems and found me a better price

May 7, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Wow! Your review is next level awesome! 🎉 Huge shout out to James for making it unforgettable. Many thanks 😉 -Kashish

Rated 5 out of 5 stars

James was very helpful and did a good…

James was very helpful and did a good job at breaking everything down for you

May 7, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hey Tracey, it’s fantastic to hear how James made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish

Rated 5 out of 5 stars

James was very friendly and provided…

James was very friendly and provided good service

May 7, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hey Wendy, thanks for the brilliant 5⭐ review. It’s wonderful to hear James left such a good impression 😊 -Maryalex

Rated 5 out of 5 stars

James was very helpful and friendly

James was very helpful and friendly

April 29, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Absolutely fabulous, Sheridan! We’re glad James was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Really helpful and satisfied with the…

Really helpful and satisfied with the service James Provided

April 29, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hi there, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from James. -Afaq

Rated 5 out of 5 stars

James was really helpful

James was really helpful. Thank you!

April 28, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hi Winter! We’re thrilled you had a great experience. It’s wonderful to know James provided the guidance you needed. Thanks for sharing your feedback! -Suhaas

Rated 5 out of 5 stars

Lewis was very

Lewis was very, very helpful regarding setting up my roaming charges and new 24 month contract and setting up a new contract for my wife.
Nothing was too much trouble.
Top dog.

April 27, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Boom 💥 David, We’re thrilled that Lewis handled your roaming setup, arranged your new 24‑month plan, and sorted your wife’s contract with such steady care. Here’s to more standout moments ahead ❤️ -Arvind

Rated 5 out of 5 stars

Everything perfect such lovely service…

Everything perfect such lovely service and lovely experience with lola

April 25, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Thanks for the fantastic 5⭐ review, Goran! It’s wonderful to know your visit was positive and handled with care by Lola. We look forward to welcoming you again soon. -Ayesha

Rated 5 out of 5 stars

Brilliant customer service

Jordann and Lola were really helpful at the store today, extremely professional and polite. Helped me understand my plan better. Thank you for the patience girls!

April 25, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Thank you for taking the time to share this lovely review, Aleksandra. We're delighted to hear that Jordann and Lola provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq

Rated 5 out of 5 stars

Excellent service definitely recommend…

Excellent service definitely recommend it Lola was very helpful

April 23, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hey Frederick, we're thrilled to hear Lola made your experience so positive. Thanks so much for sharing your feedback, it really means a lot to us! 😊 -Samad

Rated 5 out of 5 stars

Great service Lewis was extremely…

Great service Lewis was extremely helpful and I've changed my broadband to 3 now and reduced my phone bill so mega happy 😊

April 17, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Woohoo!🥰 Amazing, Julie! You’re a whole vibe. Love that Lewis got you sorted and saved you some money at the same time enjoy the glow‑up with your new 3 broadband. -Ayesha

Rated 5 out of 5 stars

Lewis and Jordann were excellent a…

Lewis and Jordann were excellent a credit to Three

April 16, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hello Colin! We're thrilled to hear you had a great experience with Lewis and Jordann. Thank you for the review! -Afaq

Rated 5 out of 5 stars

I spoke with Lewis about upgrading to…

I spoke with Lewis about upgrading to an eSIM . He walked me through all the details and explained everything clearly.
I would highly recommend the 3Lowestoft branch .

April 13, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Hi there, it is wonderful to know Lewis was so thorough while assisting with your eSIM. We're glad he explained everything clearly and we appreciate your recommendation for our Lowestoft branch. -Kishan

Rated 5 out of 5 stars

Chelsea and all the staff at lowestoft…

Chelsea and all the staff at lowestoft branch, were helpful, knowledgeable and really professional 👏
Much appreciated.

April 10, 2026
Unprompted review
Three UK - 3Store Lowestoft logo

Reply from Three UK - 3Store Lowestoft

Amazing, Tom! It’s wonderful to hear Chelsea and the Lowestoft team gave you such knowledgeable and professional support. We’re proud to know the branch made your visit a positive one. 😇 -Prabhjeet

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look