Wow wow wow Excellent Customer Services & couldn’t do enough for us.Totally professional & very clear explanations on everything from start to finish.James,Lewis,Jordann & Chelsea are the best staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didn't realise a lot of my numbers needed updating, only went in to upgrade mifi, I'd never of been able to sought online would of been to confusing and taken a long time, had lots of help given by L... See more
Company replied
I am a regular customer, visiting once a month to renew a pay-as-you-go data SIM. The staff are always friendly and deal with me efficiently, whilst enaging in conversation to make me feel welcome. Th... See more
Company replied
Jordann and Lola were really helpful at the store today, extremely professional and polite. Helped me understand my plan better. Thank you for the patience girls!
Company replied
Company details
About Three UK - 3Store Lowestoft
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
73 London Rd North, NR32 1LS, Lowestoft, Midlands, United Kingdom
- 01502587611
4.9
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experiance from Lola helped me…
Great experiance from Lola helped me set up my phone too
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
The manager Jordann was so kind and…
The manager Jordann was so kind and understanding on the phone to me after I got a phone call which tried to scam me.So I decided the next day to come in and join 3. The staff were very helpful. Now I know that I can come back and ask for advice should I need it.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Charlotte, your kind words mean a lot. Jordann’s understanding approach and the helpful staff created reassurance, and your recognition motivates us to keep delivering excellent service. -Suhaas
Super efficient help from Jordan to…
Super efficient help from Jordan to transfer my number to Three.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hi there, thank you for sharing this! We’re so glad Jordan could guide you through everything with patience and care. Hope you have an amazing day 😊 -Ayesha
Friendly staff
Friendly staff, very approachable and helpful. Sorted my upgrade in store very quick. All had very lovely nails too!
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Love hearing this, Sam 💫 We’re delighted our team supported your upgrade, helped you choose the right plan and made your visit pleasant. Wishing you joy and smiles ahead ❤️ -Arvind
Helpful staff
All the women were extremely helpful and very understanding
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Oh wow, Emmah! That’s amazing! 🌟 All the women really brought their A game. Guiding you along the way. Here’s to many more smiling moments together! 💗 -Kashish
Hannah and Lola were very knowledgeable…
Hannah and Lola were very knowledgeable and helpful for the purchase of a new phone.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Love hearing this, Vicky 😊 So pleased Hannah and Lola helped you find the perfect phone. Wishing you plenty of joy with your new device ✨ -Arvind
Has a great time at the Lowestoft store…
Has a great time at the Lowestoft store today. They were very helpful with everything that I needed help with 😊
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Really appreciate this, Ruby. It’s great knowing the team at Lowestoft made your visit easy and enjoyable. Thanks for letting us know. -Manavata
Chelsea was great sorted out a good…
Chelsea was great sorted out a good deal for me and my daughters contracts, thank you so much
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Scott! It’s great to hear that Chelsea offered such helpful support and secured a deal that worked well for both you and your daughter. We appreciate you sharing your experience with us! -Afaq
Hannah was really brilliant and helpful.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Lowestoft
Hello Ian, it's wonderful to know you felt well looked after. Your kind words mean a lot. -Suhaas
Reply from Three UK - 3Store Lowestoft
Delivering excellence in every interaction is always our priority, Ryan. Fantastic to hear you had timely assistance that brought ease and left a lasting impression 🌟 -Manavata
Simon was brilliant as always helped N…
Simon was brilliant as always helped N old man set everything as needed
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
David, every cherished memory is shaped by people like Simon, whose dedication truly stands out. It was a joy to support you! 💫 -Ashifa
Out of this world service from Simon…
Out of this world service from Simon and Lewis. Would highly recommend people to switch as the instore service was excellent, the guys in store were polite and easy to talk to and all information I needed was provided.
Very happy with today
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent Simon was very happy
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hey.
Thanks! Your review is really appreciated.Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
We fabulous help with being deaf too…
We fabulous help with being deaf too they were very understanding
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Carol! Knowing that our support made you feel understood is the highest compliment we could receive. ☺️ You didn’t just share a review, you shared a moment that reminds us what exactly we strive for ✨ -Ashifa
Simon was really helpful
Simon was really helpful, excellent customer service! 5 stars
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Simon was extremely helpful with…
Simon was extremely helpful with helping my elderly mother upgrade had handset. He was very patient and helpful.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Brilliant from start to finish with…
Brilliant from start to finish with chelsea
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Lowestoft
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Chelsea at the Lowestoft branch was…
Chelsea at the Lowestoft branch was amazing helping me sort my new contract and set up of sim card, explaining everything in full detail.
Thank you.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Lowestoft
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.