Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challen... See more
Company replied
Such a amazing experience at Three Luton. Roberta the Manager and Deimante have been absolutely brilliant. They helped me set up my brand new phone, made the process so seamless and could not recommen... See more
Company replied
I was served by Ayesha she is excellent very good customer Services
Company replied
Company details
About Three UK - 3Store Luton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Arndale Centre, LU1 2LJ, Luton, London, United Kingdom
- 01582405466
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone in the store was super…
Everyone in the store was super helpful, Vinay my advisor helped me through everything I asked for and solved all my problems quickly. They were all super nice 👍🏼
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hey there.
It's awesome to hear Vinay and the team were able to help you through the process. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Luton
Hello there.
We're glad to hear you're experience was good. Thanks for taking the time to leave this review. -Pete
Goodness is pretty good
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for the 5⭐ review, Vishal -Jade
My experience was great
My experience was great
I was explained better because I got
Flo was a great customer assistant to me
She explained better certain tins I never understood.
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for the 5⭐ review, Precious, and well done to Flo 🎉 -Jade
Reply from Three UK - 3Store Luton
Hi Prem, thanks for letting us know, we really appreciate the 5 star rating! -John
Good customer service
September 30, 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for the feedback, Eghosa :) it's always great to hear that you're happy with our customer service. -Michael
What an excellent experience I had with…
What an excellent experience I had with Raneiro I was apprehensive about whether or not I should use this service especially since I have asked around about the service but Raneiro reassured me about my cancellation's rights and funny enough I’m loving the service I’m receiving, I highly recommend him
September 16, 2025
Unprompted review
Reply from Three UK - 3Store Luton
This is incredible to hear, Daniel.
Thanks so much for taking the time to share such a positive experience. Well done Raneiro 🎉 -Jade
Excellent
Excellent.
I love the approach of Ran (customer assistant), he answered all my questions professionally and took his time. It was a wonderful experience I had in store. Kudos to all the team and the assistance manager.
September 21, 2025
Unprompted review
Reply from Three UK - 3Store Luton
This is amazing to hear, Temitope.
Thanks so much for taking the time to share such a positive experience ☺️ -Jade
I came in enquiring about prices and…
I came in enquiring about prices and looking for a new contract I was served by a young man named Raneiro he was very polite and knowledgeable and I’m pleased with the service he provided.
September 19, 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hi, Richard.
Thank you for taking the time to leave this feedback. We're glad to hear that Raneiro was polite and knowledgeable, and that you were pleased with the service he provided. We're always working to improve, and your comments are a great help. We hope you enjoy your new contract! -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.