Three UK - 3Store Luton Reviews 

189
TrustScore 5 out of 5

4.9

89 Arndale Centre, LU1 2LJ Luton, London, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role

Company replied

Rated 5 out of 5 stars

Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challen... See more

Company replied

Rated 5 out of 5 stars

Such a amazing experience at Three Luton. Roberta the Manager and Deimante have been absolutely brilliant. They helped me set up my brand new phone, made the process so seamless and could not recommen... See more

Company replied

Rated 4 out of 5 stars

I was served by Ayesha she is excellent very good customer Services

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Luton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 89 Arndale Centre, LU1 2LJ, Luton, London, United Kingdom

  • 01582405466

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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4.9

All reviews

(189)

31,030 reviews in the last 12 months

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Rated 5 out of 5 stars

Ayesha at the Luton Three store…

Ayesha at the Luton Three store provided outstanding professional service. She clearly explained all the available offers and helped reduce my overall costs significantly. Her approach shows a great understanding of people, with patience, honesty, and clarity throughout. Truly deserves recognition, progression, and a pay rise. An absolute asset to Three.

December 24, 2025
Unprompted review
Three UK - 3Store Luton logo

Reply from Three UK - 3Store Luton

Hello, Jesudoss! Woohoo! 🎉 A huge shoutout to Ayesha for being amazing at her work. Thank you so much for the 5 ⭐ review! We truly appreciate your support. Wishing you a wonderful day! ☺️ -Kashish

Rated 5 out of 5 stars

We had a very amazing experience from…

We had a very amazing experience from the person name Flo she explained everything and she delt very well with us.
Really appreciate the support she has given to us

December 21, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Thank you so much for leaving a 5 ⭐ review, Zimal! We’re so happy to hear that Flo made your experience fabulous. Wishing you comfort, peace, and joyful moments this Christmas season. 🎄 -Kashish

Rated 5 out of 5 stars

Ayesha attended to me and she was…

Ayesha attended to me and she was really great. She was very patient, explained everything I needed to know. She was such a great help. Thank you Ayesha!

December 19, 2025
Unprompted review
Three UK - 3Store Luton logo

Reply from Three UK - 3Store Luton

Hi there, it’s wonderful to know that Ayesha provided such excellent and helpful support! 🎉 We’re so glad she could explain everything so clearly for you. Thank you for the fantastic 5 ⭐ review! -Kishan

Rated 5 out of 5 stars

Shyheim helped me to setup all and gave…

Shyheim helped me to setup all and gave clear explanation.

December 18, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

That’s brilliant, Laks! We love hearing that Shyheim made your experience remarkable and seamless. Thanks for the 5 ⭐ review. -Manavata

Rated 5 out of 5 stars

Ayesha attended me on three store

Ayesha attended me on three store. I am happy with the plan.

December 18, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Hello, Gyan! Woohoo! 🎉 A huge shoutout to Ayesha for being amazing at her work. Wishing you comfort, peace, and moments of joy this Christmas season. 🎄 -Kashish

Rated 5 out of 5 stars

The staff at luton store

The staff at luton store: Jamilah, Roberta and Ashley are amazing. They really help and care about their customers

December 17, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Hey Peter, thank you for this amazing 5 ⭐ review! We're delighted to hear that our team made your experience so welcoming and seamless. The team will be thrilled to know their support meant so much to you. -Suhaas

Rated 5 out of 5 stars

Ashley was very to me and a great…

Ashley was very to me and a great customer service as well

December 17, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Hey Prince! That’s awesome to hear! Huge shoutout to Ashley for making your experience excellent. Thank you so much for sharing your feedback 😊 -Ayesha

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative

December 16, 2025
Unprompted review
Three UK - 3Store Luton logo

Reply from Three UK - 3Store Luton

Thanks for your 5* review, Anthony, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

The young lady Goodness who looked…

The young lady Goodness who looked after us explained everything clearly and also gave us options to purchase . She was very patient as my husband had some issues with understand dadas GB etc. we ended up buying a phone that he felt happy with. Much appreciated

December 15, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Hey there! We’re overjoyed to know that our team made your experience outstanding. Thank you for taking the time to share your positivity with us 😊 Wishing you a wonderful day! -Ayesha

Rated 5 out of 5 stars

Great service from Sai

December 12, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Mujahid provided an excellent customer…

Mujahid provided an excellent customer service, he answered all my enquiries and even cleared any doubts I had about going on contract, as I had a pretty bad experience before. I would recommend him to other customers.

December 10, 2025
Unprompted review
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Reply from Three UK - 3Store Luton

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Top service from Shyheim help at every…

Top service from Shyheim help at every stage of the process went out of his way to help set my phone best service .....will certainly recommend

December 2, 2025
Unprompted review
Three UK - 3Store Luton logo

Reply from Three UK - 3Store Luton

Hi Marc, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Shyheim was so good he gave me a great…

Shyheim was so good he gave me a great deal and really consideeing what was best for me as a customer i value

November 26, 2025
Unprompted review
Three UK - 3Store Luton logo

Reply from Three UK - 3Store Luton

Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service with your new plan. We hope you enjoy it, and appreciate you taking the time to share this with us. -Michael

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