Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role
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See what reviewers are saying
Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challen... See more
Company replied
Such a amazing experience at Three Luton. Roberta the Manager and Deimante have been absolutely brilliant. They helped me set up my brand new phone, made the process so seamless and could not recommen... See more
Company replied
I was served by Ayesha she is excellent very good customer Services
Company replied
Company details
About Three UK - 3Store Luton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Arndale Centre, LU1 2LJ, Luton, London, United Kingdom
- 01582405466
4.9
Excellent
189 reviews
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I had a Great experience today
I had a Great experience today, Mujahid was absolutely brilliant he exceeded my expectations he was brilliant he explained everything to me about my phone and tablet.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Luton
That’s wonderful to hear, Alan. Mujahid’s commitment truly stands out, and his support made a real impact while leaving a strong impression. -Neha
Customer service was great
Customer service was great. I went for a contract sim and the team helped me to get it without any dought. It was a great experience overall
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thanks so much, Gaurab! Really glad to hear everything was handled smoothly and you got the SIM you needed without any hassle. The team will be happy to know your visit went so well. -Manavata
Mujahid provided me excellent customer…
Mujahid provided me excellent customer service, I really appreciate, thank you
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Shumaiza, we appreciate you letting us know and it’s great to hear Mujahid made your experience a positive one 😊 -Samad
Staff are excellent especially mujahid…
Staff are excellent especially mujahid manger roberta they amazing they went the extra step explaining everything very patient.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi there 🎯 It’s great to hear the team created such a positive experience, with Mujahid and manager Roberta taking the time to explain everything clearly and support you with care and patience 💙 -Arvind
Ayesha, Tareq
Ayesha, and Tareq along with all the staff was very helpful and fantastic. Really happy with service. Thanks
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thanks so much, Rajna! We’re absolutely thrilled to hear how brilliantly Ayesha, Tareq, and the rest of the team supported you. Their dedication and positive energy clearly made your visit stand out. We truly appreciate you sharing this! -Manavata
Was great in getting me a sim deal
Was great in getting me a sim deal, Ayesha was super helpful.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for the lovely feedback! We’re happy to know Ayesha was helpful in getting you a suitable SIM deal. 😊✨ -Veronica
Zaid has provided excellent service…
Zaid has provided excellent service today. Thank you for you help and support assistance.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Bev, thank you for your outstanding 5 ⭐ review! It’s wonderful to hear that Zaid made your experience remarkable. -Suhaas
Reply from Three UK - 3Store Luton
Hi Worrell, it’s great to see you’re happy with us! We really appreciate the support. -Kishan
Perfect goodness
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thank you so much for the lovely feedback, Marian! We’re delighted to hear everything went so smoothly for you. 😊 -Veronica
Reply from Three UK - 3Store Luton
Thanks for the 5 ⭐ review, Robson! We’re glad you had a brilliant experience. Have an awesome day! -Maryalex
Vinay was very helpful with great…
Vinay was very helpful with great advice.I like his professionalism.Even, the storage was very great in helping with my upgrade system.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thank you, Tish, for leaving such a glowing review! 🎉 We’re thrilled to hear Vinay’s guidance and the team’s support made your upgrade smooth and straightforward. Your recognition of their dedication means a lot. 😇 -Prabhjeet
Mujahid provided an excellent customer…
Mujahid provided an excellent customer service!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Making our customers smile is something we strive for every day, Clement. Mujahid made that moment special. Wishing you a lovely rest of your day! -Ashifa
Was served by the lovely Jess @ 3
Was served by the lovely Jess! Reassured about paying and the whole package in itself. Purchased a iPad. Very patient and understanding! Would definitely recommend
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for sharing this, Umayma. We’re delighted Jess gave you clear guidance and made your purchase feel easy. -Shivam
I had to go to the 3 network shop in…
I had to go to the 3 network shop in the Luton town shopping centre to switch my home broadband from VODAFONE to 3 network. I was greeted by a guy by the name of ARIM He directed me to a lady by the name of AYSHA. Between the two of them and the occasional help from a guy called MUHAMMAD. They completed the online application form and gave me the " Home Broadband Hub" to take home to plug it in to receive their services. I have to emphasise that all three shop assistants were very helpful and efficient and above all, they were very polite and courteous.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Luton
That’s what top-notch service looks like! Huge thanks to Arim, Aysha and Muhammad for making your experience unforgettable, and we’re overjoyed it had such an impact on you, Sheikh. Happy surfing! -Ashifa
Mujahid has a very good customer service
Mujahid has a very good customer service
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hey.
Thank you. We really appreciate your review. -Pete
I have a great experience with the zaid
I have a great experience with the Zaid. He's good man he explained me everything perfectly, also deals with me nicely.
Good staff Good customer service✨️
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Sabahat, it’s a pleasure to hear how well Zaid looked after you. We’re glad he provided such clear guidance and ensured every part of your request was handled with such care. -Kishan
Reply from Three UK - 3Store Luton
Lovely! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
Mujahid went out of his way to help us…
Mujahid went out of his way to help us upgrade and get the best deal
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Mohammed, we appreciate the shout-out for Mujahid, whose dedicated effort ensured you secured a fantastic value on your latest device transition. -Kishan
I had a great problem with mobile date…
I had a great problem with mobile date not connecting when i was out.
It became a serious issue as I couldn't call anyone.
Ayesha was extremely friendly and quickly assessed and diagnosed the problem. This was done quickly and effectively leaving a peace of mind with the customer service and contract agreement.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thank you for taking the time to share this, Akram 🌟. It’s wonderful to hear that Ayesha stepped in with such calm professionalism. Her approachable manner and quick understanding of the issue clearly made a real difference, restoring your service and giving you confidence in the support you received . -Manavata
Mujahid123
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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