We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sa... See more
Company replied
Location
Switch locationUnit L90A Merry Hill Shopping Centre, DY5 1QX Brierley Hill, South, GB
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As always, attention, service and very attractive prices. This is the reason you deal with people face to face. Ash is always helpful and attentive to mine or my wife's telephonic requirements. Anoth... See more
Company replied
Sunil very helpful and informative when I visited the store, provided clear explanation of what was on offer and my contract options. Great customer service!
Company replied
The staff were fabulous. I came in with a specific plan and after chatting with Sonum and Ambar left with a much better deal and saved money as well. Really really appreciate their support and pro... See more
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Company details
About Three UK - 3Store Merry Hill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L90A Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, South, United Kingdom
- 01384481735
4.8
Excellent
65 reviews
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Sunil very helpful and informative when…
Sunil very helpful and informative when I visited the store, provided clear explanation of what was on offer and my contract options. Great customer service!
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for sharing, 🎉 Sareena! Sunil clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — VodafoneThree Social Media Team
Prompt service
Prompt service, everything was dealt with efficiently & great advice. Sunom was amazing!
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for this fantastic 5⭐ review, Christie! We’re thrilled to hear Sunom provided excellent support. -Neha
Brilliant as always
As always, attention, service and very attractive prices. This is the reason you deal with people face to face. Ash is always helpful and attentive to mine or my wife's telephonic requirements. Another great customer experience. Thanks
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey there! It's great to hear that our team made the whole process feel effortless and ensured such a seamless experience. Wishing you a fantastic day! -Afaq
I came in with issues with my phone and…
I came in with issues with my phone and zain was very helpful with all the information that he gave me that i just had to give him a review
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Amazing, Rebecca! We’re thrilled to hear Zain hit the mark and got everything sorted for you so quickly. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Fantastic Customer service
Fantastic Customer service . Samina was very professional helpful, my experience was great helped me upgrade my plan to exactly what I wanted :)
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi, thank you for your feedback. We’re pleased Samina provided such a professional and helpful experience, helping you find the right plan. We appreciate you sharing this. -Suhaas
Excellent experience
We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sameena was in training she was very confident and competent in dealing with us. Thanks Sameena
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Lyndon, we’re delighted to hear this! 🌟 Sameena’s expertise and kindness truly shone through, and we’re thrilled she could get everything sorted so smoothly for you. -Neha
Three customer service
A young girl called Sameena was our helper today and she was amazing..she helped us with our issue and also recommended a better package which we took..Thank you Sameena...happy customers😁
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
That’s wonderful feedback, Ghosia! We’re delighted Sameena was able to resolve your issue and recommend a package that suited you. It’s great to hear you left happy with the service. -Shivam
I was helped in store by Sameena today
I was helped in store by Sameena today. I needed to renew 2 sim only contracts. She helped me to find a good deal for both me and my daughter. Very happy with the service today.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for sharing your experience! We’re delighted Sameena could guide you to the right options and make the renewal process smooth for both of you. -Suhaas
Reply from Three UK - 3Store Merry Hill
That’s brilliant, Darren! We’re happy to hear you received such wonderful support. Thank you for this feedback! 🌟 -Veronica
Reply from Three UK - 3Store Merry Hill
Thank you for your review. It's always lovely to read such nice feedback. -Suhaas
The advisor was brilliant very friendly…
The advisor was brilliant very friendly helpful and reduced my bill by more half amazing outstanding
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there! It is fantastic that our team member was so welcoming and supportive. They reached a wonderful resolution for you. Remarkable work. -Kishan
Sabah was fantastic today
Sabah was fantastic today . Helped me with a new plan , saved me money as I was subscribed to short code sms , which I didn’t realise , her knowledge is really good ,
Friendly and caring to myself and my son
Will definetly return to this 3 store
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for sharing this! We’re delighted to hear that Sabah helped you find a new plan, saved you money, and provided such friendly, caring support for both you and your son. Wishing you a wonderful day! -Afaq
Sameena was lovely
Sameena was lovely when I walked in because of her lovely character and welcoming smile I was be able to get a really good tablet.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Khadeejah, that's brilliant! We're glad Sameena was able to advise you on a great new tablet, and we hope you love it. 💙 Your feedback means a lot to us. -Neha
Thanks so much Zain!
Thanks so much Zain!. You have saved us money on our contracts!!. Thanks for also sorting pur sons sim card
Great Service!!. 10/10
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Oh wow, Michael! That’s what we call fantastic service and support. We’re so happy to hear that Zain worked his magic, and your 10/10 truly means a lot. ☺️ -Neha
Valentino was really helpful
Valentino was really helpful. Amazing customer service.
Very efficient
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Vinny, thank you for your glowing review. It’s wonderful to hear Valentino provided such excellent support. Wishing you a fantastic day. 😊 -Prabhjeet
Great customer service from ash and…
Great customer service from ash and Saba in store helped me find the best deal for me. Great customer service will be back again. Thanks for your help.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
It's great to hear about your experience, Jess. We're delighted that Ash and Saba took such good care of you and helped find an option that suited your needs. Thank you for the lovely review 😊 -Samad
Valentino dudley merry hill excellent…
Valentino dudley merry hill excellent service
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for sharing this, Sam! We’re thrilled to hear that Valentino at our Merry Hill store took great care of you. It’s wonderful to know you had such a positive visit. -Afaq
Sameena was understanding to my…
Sameena was understanding to my situation with great customer service.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you so much for your lovely feedback, Wayne! 💛 We’re glad to know Sameena made your experience smooth and enjoyable. 😊✨ -Veronica
My experience was amazing
My experience was amazing, we were cared for by Valentino, who took his time to explain everything to me and my mother.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
We’re glad Valentino could provide that clarity for you and your mother, Precious. Thank you for taking the time to leave such an amazing 5 ⭐ review! -Suhaas
Zain was really helpful
I come in as my wife and i had a contract up for renewal zain was really helpful when it came to our options he informed us that my wife had 1 year left on her phone and upgraded her sim contract and with me he explained everything that i needed to know he was very helpful as he took the time to explain setting up the phone to me when he could have been serving other customers zain is a very helpful young man and deserves the praise he gets
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Andrew, thank you for the 5⭐ review. We're overjoyed that Zain made your and your wife's renewal experience outstanding and also helped with setting up phone. We're committed to ensuring every visit is just as positive and effortless. We hope you have a wonderful day! 😊 -Neha
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