We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sa... See more
Company replied
Location
Switch locationUnit L90A Merry Hill Shopping Centre, DY5 1QX Brierley Hill, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from Valentino at Merry Hill today. Very friendly, knowledgeable and efficient. Was able to purchase 3 extra sim only plans with ease. Thank you.
Company replied
Jag (Merry Hill) is phenomenal! Absolutely incredible service, helped us so much and is very friendly. Couldn’t have done it without him!
Company replied
The staff were fabulous. I came in with a specific plan and after chatting with Sonum and Ambar left with a much better deal and saved money as well. Really really appreciate their support and pro... See more
Company replied
Company details
About Three UK - 3Store Merry Hill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L90A Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, South, United Kingdom
- 01384481735
4.9
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Valentino was friendly and helpful
Valentino was friendly and helpful. Made the whole process easy
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Changing to a sim only plan
Valentino was quick, efficient, and really helpful, would recommend three to other people
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Merry Hill
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very lovely staff
Very lovely staff, Ambar and sabah helped us today. So lovely. I am very happy
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
She is so lovely and passionate to us
She is so lovely and passionate to us, thank you Ambar Xx
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Ambar was super helpful and lovely
Ambar was super helpful and lovely. Solved my query within minutes. So lovely I am happy
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.