I was helped by Valentino, he was really helpful in answering all my questions, such a great help !
Company replied
Location
Switch locationUnit L90A Merry Hill Shopping Centre, DY5 1QX Brierley Hill, South, GB
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See what reviewers are saying
We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sa... See more
Company replied
Excellent customer service from Valentino at Merry Hill today. Very friendly, knowledgeable and efficient. Was able to purchase 3 extra sim only plans with ease. Thank you.
Company replied
The staff were fabulous. I came in with a specific plan and after chatting with Sonum and Ambar left with a much better deal and saved money as well. Really really appreciate their support and pro... See more
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Company details
About Three UK - 3Store Merry Hill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L90A Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, South, United Kingdom
- 01384481735
4.9
Excellent
88 reviews
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Valentino was very helpful today
Valentino was very helpful today. Spoke through the current iPhone 17 pro deals clearly and also supported my family member to get a new phone.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey.
Thanks! Your review is really appreciated. -Pete
Good service today
Good service today, recommend Valentino very helpful sorting out a new contract for myself and family member. Upgraded today
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Amazing
Amazing, helped me find a new phone and move to business account and didn’t take very long
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Beth! 🚀 Your review has us flying high. The team is overjoyed to know that everything was sorted perfectly. Five ⭐ have never felt so good! 🎊 -Ashifa
Great service from Valentino
Great service from Valentino, will surely be coming back!
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for your kind words and 5 ⭐ review! We’re delighted Valentino made your experience so positive, and we look forward to welcoming you again. -Shivam
Upgrade
Came in due to my contract coming to and end and zain was very helpful
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi.
Thanks! Your review is really appreciated. -Pete
Great customer service by zain
Great customer service by zain straight foward and solved my issue swiftly a credit to three
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
The gentleman who served Valentino
The gentleman who served us was fantastic he was so patient went through everything and helped us with everything
He deserved a bonus for his patience
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
That's fantastic, Teresa. We're really glad to hear that Valentino provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Best customer service very helpful and…
Best customer service very helpful and nice lad Zain 🤍
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for your 5 ⭐ review, Kovan, and it's lovely to hear that you enjoyed great customer service from Zain. We appreciate you taking the time to share this with us 🎊. -Michael
Valentino was very helpful indeed from…
Valentino was very helpful indeed from the moment we sat down until we left the store
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello Sally, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Merry Hill
Hey David, thanks for letting us know of your experience, we'll get this passed on! -John
Brilliant Customer Service
I had a sim problem I went to merry hill store three and Zain helped me out best customer I ever had thank you
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
This is what we like to hear, Liam. Thanks for the amazing 5⭐ review! Great work Zain 🎉 -Jade
Valentino was amazing
Valentino was amazing, very helpful, knowledgable and extremely professional. Nothing was too much trouble, highly recommended! 5star.
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
We're happy to hear that you found Valentino efficient and thorough, Jenny :) Thanks for a fantastic review -Scott
Valentino was such a lovely
Valentino was such a lovely, friendly professional chap who was very kind, knowledgable snd patient with us , especially as my mom is 90 years old.
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent customer service at Three store.
The sales representatives (Sonum and Jay )were extremely patient and determined to sort the technical issue ,that occured with a 3 5G hub that i purchased from the Merry Hill store in the West Midlands.
Customer service at this store was exceptional..more so than previous experiences encountered elsewhere.
Staff here are a credit to 3...I will be certainly returning here as a result of the
exceptional service in future.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello Eric, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Ash was so helpful really friendly
Ash was so helpful really friendly
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
That's fantastic, Boston! Thank you for sharing -Scott
Appalling service both in store and…
Appalling service both in store and with customer service via phone.
I brought a vulnerable lady in store who lives in supported living and required a replacement sim. As she didn’t have the a passport or driving licence her account couldn’t be validated. Her mobile had been lost so despite me telling them that she couldn’t receive a text to verify her account they wanted to send her an email. The lady didn’t even realise that she had an email as the account hadn’t been set up by her. We spoke to the Well-being Team who were also useless. During the hour long phone call in store, the manager who was “helping us” disappeared mid conversation and went on her lunch break. A member of staff advised that a complaint could be logged on line and they have to make contact within 72 hours. We have still not heard anything. We were left feeling defeated
The lady still has no SIM and is now paying for a service that she cannot use.
This is an appalling service.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
We are sad to hear about the service you both experienced in-store and with our support team. We understand how frustrating it must be that she is still paying for a service she can't use and that her complaint has not been followed up on.
For security purposes, account validation for a replacement SIM often requires specific forms of ID like a passport or driving licence, or a security verification check through email. It sounds like the unique circumstances made this process more difficult than would normally be expected. If none of the verification options have worked, the person you're helping might need to send a request to the support team by letter in order to update the account and get things moving again.
Speaking to the Wellness Team again would be our recommendation. If you can try to assist the person in getting through security again, that would be ideal, if unsuccessful, the agent can advise what needs to be sent and where it needs to be sent to. They can then confirm next steps, and hopefully the person will be back up and running soon.
We assure you that we are committed to improving our service, especially for vulnerable customers. Thank you for taking the time to share this crucial feedback. -Pete
Valentino was fun and made the process…
Valentino was fun and made the process very casual, I was happy with the results of my purchase :) thank you.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello there.
Awesome stuff. We're glad to hear that it was a fun time. Thanks for the support. -Pete
Upgrade
Valentino was very helpful and friendly will come back again .Excellent service
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for your feedback, Yvonne, and it's lovely to hear that you enjoyed great customer service from Valentino. We appreciate you taking the time to share this with us. -Michael
So much better going into the Store…
So much better going into the Store compared to online. Sonum our customer service rep was a lovely lady upbeat and helpful. Got us a good deal and walked away with everything we needed. Even offered us extras we didn't know came with the package.
Thank you for your help.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for this fantastic 5⭐ review, Grace. We really do appreciate you taking the time to send this over! Great work Sonum 🎉 -Jade
Very helpful and explained everything
Very helpful and explained everything
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Merry Hill
That's marvelous, Pat, thank you for your lovely review :) -Scott
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