We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sa... See more
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Location
Switch locationUnit L90A Merry Hill Shopping Centre, DY5 1QX Brierley Hill, South, GB
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See what reviewers are saying
Excellent customer service from Valentino at Merry Hill today. Very friendly, knowledgeable and efficient. Was able to purchase 3 extra sim only plans with ease. Thank you.
Company replied
The staff were fabulous. I came in with a specific plan and after chatting with Sonum and Ambar left with a much better deal and saved money as well. Really really appreciate their support and pro... See more
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Valentino was extremely amazing and supportive in sorting out my contract upgrade! He ensured I got an amazing deal. Valentino and other colleagues within the store offered extremely helpful after sa... See more
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Company details
About Three UK - 3Store Merry Hill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L90A Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, South, United Kingdom
- 01384481735
4.9
Excellent
86 reviews
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My experience was amazing
My experience was amazing, we were cared for by Valentino, who took his time to explain everything to me and my mother.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
We’re glad Valentino could provide that clarity for you and your mother, Precious. Thank you for taking the time to leave such an amazing 5 ⭐ review! -Suhaas
Zain was really helpful
I come in as my wife and i had a contract up for renewal zain was really helpful when it came to our options he informed us that my wife had 1 year left on her phone and upgraded her sim contract and with me he explained everything that i needed to know he was very helpful as he took the time to explain setting up the phone to me when he could have been serving other customers zain is a very helpful young man and deserves the praise he gets
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Andrew, thank you for the 5⭐ review. We're overjoyed that Zain made your and your wife's renewal experience outstanding and also helped with setting up phone. We're committed to ensuring every visit is just as positive and effortless. We hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Merry Hill
We’re delighted our colleague’s expertise made everything clear and useful. Thank you for taking the time to share your experience. -Suhaas
I came in my sim price was gone up and…
I came in my sim price was gone up and zain was very good and spoke to me about broadband and offer me very good price
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Vishal, thanks for posting. Great to hear Zain took care of you, talked you through the options, and helped you find a broadband deal you’re happy with. -Kishan
Really great experience at the Merry…
Really great experience at the Merry Hill branch with Ash
Explained all about the product really well .
Excellent customer service would recommend
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello, Ali! 🎉 We’re delighted to hear how Ash made your visit at our Merry Hill store so engaging and informative. It’s wonderful to know his dedication created such a positive experience. 😇 -Prabhjeet
Very good service
I came in as i have a portable wifi device and needed a sim card to put in it zain was very good in telling me all the options very helpful as he gave me all the options from pay as you go to contract in the end i went for a contract zain is an asset to the company
March 11, 2026
Unprompted review
Valentino was great
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks, Haider 💜 We’re delighted to hear that Valentino made such a great impression with his support. -Shivam
Went for advice and help with SIM cards…
Went for advice and help with SIM cards and home broadband.Valentino was very helpful and courteous,everything explained and we also saved some money.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for taking the time to send over this 5⭐ review about the experience you had in store with Valentino. We really do love to hear it, James 🥰 -Jade
Reply from Three UK - 3Store Merry Hill
Hey Sophie! Thanks so much for your feedback. We’re glad Valentino was able to help, and we’re always here whenever you need us. ☺️ -Kashish
The staff were fabulous
The staff were fabulous. I came in with a specific plan and after chatting with Sonum and Ambar left with a much better deal and saved money as well. Really really appreciate their support and professionalism especially as they put our needs first and we're not just focused on a sale. Great staff and great atmosphere on store. Can not thank Sonum and Ambar enough for their patience and really clear way of explaining things. An absolute credit to Three and customer service.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hello Harpal, we’re glad Sonum and Ambar listened to your needs and offered clear advice. Knowing their support left a lasting impression means a lot. -Suhaas
Very good service from Valentino
Very good service from Valentino, fast and efficient and very friendly.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Denise! Thank you for sharing this. It’s great to hear Valentino made the experience smooth and delivered such attentive support. We appreciate your feedback. -Afaq
Valentino was super helpful in store
Valentino was super helpful in store, cannot recommend enough,
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there, it’s lovely to hear that Valentino made your visit such a positive one. Thanks so much for sharing this with us 💛 -Arvind
Reply from Three UK - 3Store Merry Hill
Hello there, we appreciate your review. It’s great to know you felt cared for and at ease with us. -Suhaas
Reply from Three UK - 3Store Merry Hill
Amazing to hear, Daniel! Ambar provided you with the very best service throughout, and we’re so happy about that. We hope to see you again soon! 😊 -Ayesha
Took my new phone down to transfer my…
Took my new phone down to transfer my old nunber over and was served by Sabah. Her knowledge and technical ability was amazing, and so was her customer service...she's a credit to the company 👏
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Wow, Garry. It’s fantastic to hear how confidently Sabah guided you through everything and made the whole process feel effortless. She truly shines in her role 🌟 -Manavata
Better than expected.
I got more help than I expected. The staff were very kind and helped me not only with my original request but also helped to review my contracts and find me better deals. A massive thank you!
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Glenn, it’s great to hear that the team went the extra mile to help you and ensured you found options that worked even better for you. Wishing you a wonderful day ahead. -Manavata
Great customer service offered by Zain…
Great customer service offered by Zain at merry hill shopping centre he has been efficient and professional in helping setting up my new iPhone I am grateful
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
We’re thrilled to hear about your smooth iPhone setup 🎉! Zain from our Merry Hill store worked wonders, making your visit unforgettable, Hemma. That brilliant 5 ⭐ feedback is truly worth celebrating! -Ashifa
Broadband
I came in for broadband and i spoke with zain he was very accomadating i have multiple accounts he went througj them all to see if he could get me a better deal on them very goid customer service for him wpuld recommend gping to him
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
That’s a fantastic shoutout, Abdullah! 🎉 It’s great that Zain took the time to check your accounts and ensure you're on the best deals. We’re pleased our team could be so accommodating and provide such a thorough experience for you. -Kishan
Ash Patel was very helpful
Ash Patel was very helpful, worked really hard to get me the best deal possible. I really appreciate all the help, thank you!
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Amber, thank you for sharing such positive feedback. We’re so pleased Ash gave you attentive support and helped make your experience straightforward. -Shivam
Ambar had great service in store very…
Ambar had great service in store very helpful with my upgrade
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Mike 😊 Happy to hear that Ambar provided you with such great service in store 🎉 Thanks for sharing this with us! -Jade
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