After being sold a blacklisted phone from Vodaphone and their terrible customer service I walked out of Vodaphone into three . Dylan couldn’t have been more helpful - conscientious and incredibly effi... See more
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Location
Switch location4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW Newcastle, North, GB
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Peter was extremely helpful explaining our contract options now our kids want to have their own contracts. Very thorough and professional.
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I popped into the Newcastle branch today on my lunch break to discuss getting a new iPhone and was pleasantly surprised at how quick and easy the process was. Nathan listened to what I wanted and need... See more
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Exceptional customer service helping quickly resolve a broadband issue. Thanks very much for your patience that day, and explaining everything in clear terms. I am really sorry your name was either Dy... See more
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Company details
About Three UK - 3Store Newcastle (Douglas Way)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW, Newcastle, North, United Kingdom
- 01912602672
4.9
Excellent
101 reviews
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Peter at the 3 store was friendly
Peter at the 3 store was friendly, helpful and absolutely fantastic.
I have had a problem with my i phone not receiving or making phone calls and he sorted it for me, quickly and efficiently. He was patient, answered all my questions and was so easy to talk to.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Nidhi, thank you for your kind feedback! We’re pleased Peter created such a positive and welcoming experience for you. -Suhaas
Peter was extremely helpful
Peter was extremely helpful explaining our contract options now our kids want to have their own contracts. Very thorough and professional.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you! Peter enjoyed helping you explore the contract choices 😃 and yes, it sounds like the kids are ready for the big leagues now. -Ayesha
Peter and Dylan were both absolutely…
Peter and Dylan were both absolutely fantastic
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Adam, thank you so much for the fantastic feedback you’ve shared. We’re glad that Peter and Dylan were able to provide such remarkable and outstanding support. Your kind words encourage us to keep striving for excellence every day. 🎉 -Neha
Roaming Advice
Very helpful re what was best way to set up phones for trip to Australia.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That's impressive, Christine 🎉 Brilliant to know our team offered such stellar expertise to get your devices spot-on for your upcoming travels! Wishing you the sweetest moments ahead 💗 -Arvind
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you for your review. It's always lovely to read such nice feedback. -Suhaas
Perfect customer service
I had issues with my watch and went into store.
Peter was amazing, super helpful and really friendly. Very pleasant visit for a stressful day.
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Kimberley, thank you for sharing this with us! It's fantastic to hear that Peter made such a positive impression and was able to get everything sorted for you. -Afaq
Great service and customer care . Thanks Dylan .
After being sold a blacklisted phone from Vodaphone and their terrible customer service I walked out of Vodaphone into three . Dylan couldn’t have been more helpful - conscientious and incredibly efficient. Complete restored faith after a bad experience else where . Faultless . Thank you Dylan and your kind fab team x
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Christian, thank you for your wonderful review! We’re so glad Dylan and our staff could turn a bad experience into a positive one. ⭐ -Veronica
Very good experience at all
Very good experience at all. However I really apreciate the costume advice and helps as well as assistance from the store manager Martin.
Yours Sincerely
Joao Sebastiao
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey, Maria, thank you for taking the time to share your thoughts. It’s wonderful to know that Martin’s support left such a strong impression during your visit. 😇 -Prabhjeet
All the staff were very helpful
All the staff were very helpful, especially Andy and the manager Martin.
Id recommend anyone to come in.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Double the care, double the wow! We’re overjoyed Andy and Martin made everything seamless. Feedback like yours, Linda, makes us smile. We’re especially pleased to have earned your glowing recommendation. -Ashifa
Very professional
Very professional, friendly and so helpful. Delighted with the service received.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Robert, thanks for leaving your review 😊 We’re really glad to hear you had such a positive experience and left feeling happy with the support you received. -Shivam
Amazing staff
Amazing staff. Very knowledgeable. Very patient with older people! Can’t rate them too highly. ( Saw 3 members of staff - all very good).
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Dorothy, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad our team could make your experience smooth and enjoyable. -Neha
All the store staff helped me to choose…the best thing for usage
All the store staff helped me to choose the right product according to my usage. Dylan , Andy and Mr.X (forgot the name sorry) are really good at the work they do.
5Star ratings for all
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Really appreciate your message, Srinivas. Fantastic to know Dylan, Andy, and the rest of the team made the decision process clear and straightforward for you. -Manavata
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Michael! What a sweet 5 star rating! Our team is truly exceptional. Thank you for sharing this! 😊 -Kashish
Absolutely fantastic with so much…
Absolutely fantastic with so much advice I was with kamila
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Sophie, it’s great to hear you received plenty of helpful advice and that Kamila made such a positive impression. -Shivam
Super helpful
Super helpful, quick, and walked out of the store with a better contract than before
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Love hearing this, Darleen 💫 It’s brilliant that our team provided such snappy support and ensured you secured the best deal that caters perfectly to your specific needs 🚀 -Arvind
Peter sorted my problem fast and…
Peter sorted my problem fast and professionally a big well done
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Colin, we’re thrilled Peter’s commitment made such a positive impact. It’s wonderful to know his efforts left you completely reassured and satisfied. -Suhaas
Very informative and lovely helpful…
Very informative and lovely helpful conversation with Peter.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Yay, Bryonie 🎉 It’s brilliant that Peter provided such clear guidance and ensured everything was handled perfectly for you 💙 -Arvind
We had an excellent experience with…Peter
We had an excellent experience with Peter at Newcastle. eldon square
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Phil, thank you for taking the time to share this 🎯 We’re delighted that Peter made everything simple for you. Wishing you an amazing day 🌼 -Neha
Great service from Peter
Great service from Peter, answered all my questions.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Linda! 🎊 Great to hear. Hats off to Peter for making the experience epic. Your feedback means a lot to us! 💙 -Neha
Very flawless service
Very flawless service, polite, friendly service thank you.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That’s fabulous, Shenade! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! -Neha
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