After being sold a blacklisted phone from Vodaphone and their terrible customer service I walked out of Vodaphone into three . Dylan couldn’t have been more helpful - conscientious and incredibly effi... See more
Company replied
Location
Switch location4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW Newcastle, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Peter was extremely helpful explaining our contract options now our kids want to have their own contracts. Very thorough and professional.
Company replied
I popped into the Newcastle branch today on my lunch break to discuss getting a new iPhone and was pleasantly surprised at how quick and easy the process was. Nathan listened to what I wanted and need... See more
Company replied
Exceptional customer service helping quickly resolve a broadband issue. Thanks very much for your patience that day, and explaining everything in clear terms. I am really sorry your name was either Dy... See more
Company replied
Company details
About Three UK - 3Store Newcastle (Douglas Way)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW, Newcastle, North, United Kingdom
- 01912602672
4.9
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peter was amazing great help couldn't…
Peter was amazing great help couldn't be happier
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Andrea, thank you for sharing such incredible feedback! Peter clearly delivered standout support, and it’s fantastic to hear how strongly his efforts resonated with you. Your message truly makes our day. -Manavata
It was a great experience
It was a great experience. We had issues with the voicemail and the application. Andrew helped us out calmly and resolved the issues.
Would live to see him again!
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
It’s wonderful that Andrew provided the composed and effective support needed to fix those technical hurdles. Thank you for sharing your experience. -Suhaas
Wonderful help from Peter
Wonderful help from Peter, highly recommend- 1st class service
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello, Maria! We’re delighted to hear that Peter was able to give you the help you needed and make the experience so positive. Your recommendation means a great deal to us. 😇 -Prabhjeet
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Naomi, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
Had a good experience with…
Had a good experience with martin.clarified each doubt without hesitating
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you, Ramsai! Your appreciation means a lot. Martin’s dedication to guiding with patience and clarity truly reflects the spirit of excellence we strive for. -Manavata
Peter in the Newcastle branch was…
Peter in the Newcastle branch was really helpful and knowledgeable.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks a ton for your review, Peter 🎉 We’re thrilled to hear that Peter made such a positive difference during your visit to our Newcastle branch. Wishing you great things ahead 💙 -Arvind
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you for sharing your experience, Martina! 🙌✨ We’re thrilled you received outstanding support and found the process simple. 😊 -Neha
Always the best 👌
Three company's is great because I've been with them 4 years ago
They have nice price and nice services
Also the stuff very friendly especially
Martin , he was very kindly with me
Thank you Martin 😊.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you, Reem! We appreciate your continued trust over the years. We’re delighted Martin’s thoughtful support made your experience so enjoyable. -Suhaas
He was very lovely and looking after…
He was very lovely and looking after the customer
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
We appreciate your feedback, Tamer. Great to know Our staff made you feel cared for and supported throughout the whole experience. 🤗 -Ayesha
Amazing service
Amazing service, very helpful and provided all information I needed! 😚
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That's fantastic, Ewelina. We’re thrilled to hear our team made things clear and gave you all the support you needed. Wishing you a fantastic day. ✨ -Prabhjeet
Great fantastic customer service from…
Great fantastic customer service from Dylan went above and beyond to help us would highly recommend him.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That’s wonderful to hear, Nazish. We’re so glad Dylan took great care of you. Wishing you many more smooth experiences ahead! 🥰 -Ayesha
Great assistance
I was struggling heavily with an issue on my account and Amy was a wonderful help. She was kind, patient and knowledgeable. What a wonderful addition to the team!
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Enas, we’re thrilled Amy’s supportive approach helped resolve your concerns. Your feedback means a lot to us. -Suhaas
Peter was so friendly and helpful
Peter was so friendly and helpful. He was able to provide all of the options for us to have a better deal and pay less amount of money every month. Very satisfied with the service.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Richve, this absolutely made our day! We love hearing that Peter helped you find the best option and save money each month. Thanks for the lovely feedback :) -Ayesha
Reply from Three UK - 3Store Newcastle (Douglas Way)
That's fantastic, Yee! We’re overjoyed to hear that Alex made your experience fabulous. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Very helpful and well mannered pleasure…
Very helpful and well mannered pleasure to be served
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Wow, we absolutely love hearing this, Linda! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Very helpful
Very helpful, good knowledge and informative information on the products .
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
We really appreciate you taking a moment to share your feedback Jennifer. It’s great to hear that the team looked after you and made your experience remarkable 😊 -Manavata
Everything was fine and fast.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Hamid, that’s awesome! That's what we like to hear. Thank you for your feedback. -Neha
Great service
Went into store for support viewing my bills Dylan helped me all the way amazing asset and no complaints
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey David, it’s great to hear Dylan guided you through your billing queries and made the whole process seamless. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
Absolutely over the moon with the…
Absolutely over the moon with the service in store from Nathan, Martin and Dylan.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for the fantastic review, Barry! We truly appreciate you sharing your experience, and it’s wonderful to hear that Nathan, Martin, and Dylan provided you with outstanding care during your store visit. -Neha
Reply from Three UK - 3Store Newcastle (Douglas Way)
Woohoo! 🎉 Amazing, Les! Great to know that Peter was super helpful to you, Thank you so much for sharing the feedback! ☺️ -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.