After being sold a blacklisted phone from Vodaphone and their terrible customer service I walked out of Vodaphone into three . Dylan couldn’t have been more helpful - conscientious and incredibly effi... See more
Company replied
Location
Switch location4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW Newcastle, North, GB
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See what reviewers are saying
Peter was extremely helpful explaining our contract options now our kids want to have their own contracts. Very thorough and professional.
Company replied
I popped into the Newcastle branch today on my lunch break to discuss getting a new iPhone and was pleasantly surprised at how quick and easy the process was. Nathan listened to what I wanted and need... See more
Company replied
Exceptional customer service helping quickly resolve a broadband issue. Thanks very much for your patience that day, and explaining everything in clear terms. I am really sorry your name was either Dy... See more
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Company details
About Three UK - 3Store Newcastle (Douglas Way)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW, Newcastle, North, United Kingdom
- 01912602672
4.9
Excellent
101 reviews
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I received the usual friendly service…
I received the usual friendly service from Peter
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello Helen! We’re thrilled to hear you had a great experience with Peter. Thank you for the review! -Afaq
Reply from Three UK - 3Store Newcastle (Douglas Way)
Mrs Wilson, your feedback truly brightened our day. We’re so pleased to hear that the team delivered an experience that left you impressed. -Manavata
It was brilliant and friendly
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Joanne, thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Easy upgrade
Peter helped me renew my contract as I had been out of contract for a long time. He made it extremely easy.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello, Sarah! We’re so pleased to hear Peter made renewing your contract simple and stress-free, especially after being out of contract for a while. It’s great to know the upgrade process felt easy and straightforward. 😇 -Prabhjeet
change to business plan…
Pete mate the change to business plan extremely easy and saved me a fortune
Great service and will come back when contract ends so he can save me money again
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Hawke, thanks for sharing the love 🎯 We’re glad Pete made the switch to a business plan feel smooth and helped you secure something that suited you well. Looking forward to supporting you again when the time is right 💙 -Arvind
Helpful Staff
Andy was very helpful, sorted everything out for me in store and got me a good sim card deal.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That’s awesome to hear! 🎉 We’re delighted to hear how smoothly Andy was able to guide you in store. It’s fantastic that he not only resolved everything for you but also found a SIM option that matched your needs perfectly. 😇 -Prabhjeet
Andy was very helpful and knowledgeable
Andy was very helpful and knowledgeable
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
We appreciate your comments, Jaime. It’s great to know Andy delivered excellent service and guidance during your visit. -Shivam
Peter was very very helpful
Peter was very very helpful, He knew all of his stuff. Very Intelligent, Hopefully deal with him more in the future
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Amazing, Fin! We're glad to hear that Peter provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Andy was great help today he was very…
Andy was great help today he was very friendly and went above and beyond
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
What an outstanding feedback! It’s fantastic to hear how Andy stepped in with such warmth and dedication. His upbeat attitude and willingness to put in that extra effort clearly made your visit smoother and more enjoyable. -Manavata
Amazing service
Very friendly, informative, professional and knowledgable. Amazing service
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thank you, Gayle! We’re thrilled to hear that Peter made such a positive difference and ensured everything went smoothly for you. Your kind words mean a lot to us. 😇 -Prabhjeet
Went to 3 in newcastle city centre and…
Went to 3 in newcastle city centre and Dhillon and Andy were brilliant. Sorted everything out for me. I'm a very happy customer. Thank you so much. Will definitely be back.
Thanks
Aadila
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Wow, Aadila! It feels incredible to know that Dhillon and Andy at our store made everything seamless and ensured a smooth experience. We can’t wait to welcome you back again! 😊 -Neha
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Angela! 🎉 It is brilliant to hear that you had such a great experience. We hope yours is just as amazing! ☺️ -Prabhjeet
go too!
fast, easy service, great communication, brilliant deals, thank you martin for your brilliant service today
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Really appreciate this, Nate. Martin loves looking after people, and it’s great to hear he made everything smooth for you. ☺️ -Ayesha
Happy with the deal.
Happy with the deal Martin put together for me. Great service.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hayley, we’re thrilled Martin’s dedication helped you find the right fit. Wishing you a wonderful day 😊. -Suhaas
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Babar! We’re really happy to hear that our team was able to help you out. Thank you so much for sharing your wonderful 5⭐ review! -Ayesha
Pleasant and helpful customer service
Pleasant and helpful customer service staff. Explained all the options and helped us make the right decision.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
We love hearing this, David. Delivering brilliant service and joyful moments is what drives us every day. Thank you for sharing your experience! -Ashifa
Martin
Martin
martin was fantastic and a massive help giving me the appropriate information to make a phone purchase , very kind , really appreciate it 😊
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Brooke, it’s great to hear Martin provided expert, considerate support and helped you choose the right phone 😊. -Kishan
peter was so helpful!
peter was so helpful!! explained everything so well and got me all sorted with a new phone. very friendly and informative
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello Amara, we’re delighted to know Peter made the process smooth and ensured everything was set up perfectly on your new phone. Your appreciation truly means a lot. 🥰 -Neha
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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