Three UK - 3Store Oxford Street East Reviews 

555
TrustScore 5 out of 5

4.9

160 Oxford St, W1D 1NF Greater London, London, GB


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Rated 5 out of 5 stars

Hello, I would like to thank you for the help of the Three of Oxford team, especially the NINO attendant, he was very helpful and helped me with the details for the exchange of a plan that fit me perf... See more

Company replied

Rated 5 out of 5 stars

Super fast professional service in store, I was rushing and needed someone to take over switching broadband and sim card quickly and Rodel made it seemless. Thanks so much!

Company replied

Rated 5 out of 5 stars

ABRAHAM is a great guy we can make customer feel like 3 is best of all and suggesting offers and new updates well for me at Oxford store loved this catchup

Company replied

Rated 5 out of 5 stars

Rodel has been incredibly helpful and patient, explaining everything in great detail and offering me the best deals. I am very grateful for his help and very happy with thr service I have received.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Oxford Street East

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 160 Oxford St, W1D 1NF, Greater London, London, United Kingdom

  • 02073230686

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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4.9

All reviews

(555)

33,469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience was good and the…

The experience was good and the customer service excellent.

August 11, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Akinwunmi, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 — Three Social Media Team

Rated 5 out of 5 stars

Xavier is very knowledgeable,he is…

Xavier is very knowledgeable,he is extremely friendly

August 8, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Abdul, thank you for the wonderful review. We’re thrilled to hear Xavier delivered such exceptional expertise and offered a warm, supportive approach.
– Three Social Media Team

Rated 5 out of 5 stars

Pritpal the Magician

Pritpal was absolutely amazing and helped me with all of my queries. Was very understanding and had lots of patience. I will definitely recommend everyone comes to see Pritpal and get the help and experience they deserve.

August 8, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Blandine, thank you so much for sharing your experience. It’s wonderful to hear how well Pritpal supported you, he clearly made a real difference and ensured you felt fully looked after. We’re delighted you had such a great visit, and your recommendation means a lot. — Three Social Media Team

Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this company, and a big thank you to Danna for the excellent service. She was friendly, professional, and made the whole experience so easy and enjoyable. I left very happy and satisfied with the service I received. Highly recommended!

August 8, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Love the energy and feedback, Luz! Danna is truly our champ. See you soon! 😉 — Three Social Media Team

Rated 5 out of 5 stars

Huge thanks to Nino

Huge thanks to Nino! He was brilliant, patient, and sorted everything out without any hassle. Top-notch service on Oxford Street.

August 7, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey, Andrés. We truly appreciate you taking the time to highlight the excellent care you received. It's fantastic to know that Nino made everything so easy and stress-free for you. 🥰 - Three Social Media team

Rated 5 out of 5 stars

The customer service was great

The customer service was great, Abraham was super helpful and nice to us!

August 7, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hello Marta, it’s wonderful to hear Abraham made everything easy and pleasant for you – Three Social Media Team

Rated 5 out of 5 stars

Nino was very helpful to us!

Nino was very helpful to us!

August 6, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Jonathan, that’s great to hear! We’re delighted Nino made everything straightforward and gave you a positive experience.
— Three Social Media Team

Rated 5 out of 5 stars

I had an excellent experience at the…

I had an excellent experience at the Three store. The customer advisor, Danna was friendly, professional, and extremely helpful throughout my visit. She took the time to answer all of my questions, explained everything clearly, and made sure I found the best option for my needs. Nothing felt rushed, and her patience and excellent customer service really stood out. I'm very happy with the service I received and would highly recommend this store. Thank you for such a positive experience!

August 5, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thank you so much for sharing your experience, Erika. We’re delighted to hear that your visit went so well. Danna will be thrilled to know her friendly and professional support made such a positive impact. Taking the time to guide you, answer your questions, and help you find the right option is exactly the kind of service we aim to provide. We truly appreciate your recommendation and look forward to welcoming you again. - Three Social Media Team

Rated 5 out of 5 stars

Have a good experience.

August 5, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey there! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team

Rated 5 out of 5 stars

nino and liz were great

August 5, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Hala, it's lovely to hear Nino and Liz made your visit such a pleasure. Your feedback made our day! ☺️- Three Social Media Team

Rated 5 out of 5 stars

Xavier was really good

August 5, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thank you for your kind words, Victor! We’re thrilled to know Xavier made such a strong impression. 🌟 – Three Social Media Team

Rated 5 out of 5 stars

Abraham was absolutely excellent

Abraham was absolutely excellent. He was so helpful and very personable and easy to get along with. Would highly recommend!

August 5, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hello Annabel, we’re delighted to know Abraham provided you with a great experience and handled everything with ease. Thank you for taking the time to let us know 😊 Your recommendation truly keeps us smiling. - Three Social Media Team

Rated 5 out of 5 stars

Prit was amazingly helpful and friendly

Prit was amazingly helpful and friendly

August 4, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

That’s fantastic, Hana ! We’re so glad Prit were able to provide the support you needed. Thank you so much for the 5⭐ review!
– Three Social Media Team

Rated 5 out of 5 stars

It was the best

It was the best one , Abraham was really well behaved and helped me to get what I needed with a high level of positive energy.
I appreciate him for the best customer service 🙏🏻

August 4, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Arefe, that’s marvelous! A big shoutout to Abraham for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! – Three Social Media Team

Rated 5 out of 5 stars

The service has never been better…

The service has never been better before . Abraham was the best

August 4, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Great to know Abraham delivered excellent support. We appreciate you taking a moment to leave a review 😊
-Three Social Media Team.

Rated 5 out of 5 stars

I came to store yesterday for an…

I came to store yesterday for an upgrade and I was served by Danna, she helped me look at my options and found the best deal together! Thank you for her patience!

August 3, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Hiywot, it’s wonderful to know Danna took the time to explore the available options with you and helped you arrive at a choice that felt right, while making the whole upgrade experience feel comfortable and well supported. — Three Social Media Team

Rated 5 out of 5 stars

Danna is a very nice girl!

August 3, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Great to know Danna delivered excellent support. We appreciate you taking a moment to leave a review, Ireneo 😊
-Three Social Media Team.

Rated 5 out of 5 stars

Nino was really kind and helpful and…

Nino was really kind and helpful and made my experience easy and quick

August 3, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

We appreciate your fantastic 5⭐ review, Dia. It’s great to know Nino’s helpful approach and friendly manner made the whole process simple and stress‑free.
— Three Social Media Team

Rated 5 out of 5 stars

Really helpful and kind

Really helpful and kind, explained everything to me really clearly and helped me upgrade my sim

August 3, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Ellise, it’s lovely to know the guidance you received made everything easy to follow and gave you the confidence to move ahead with your sim upgrade. — Three Social Media Team

Rated 5 out of 5 stars

Abraham he is best good comunation.

August 3, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Emirhan! Boom! 💥 Abraham totally nailed it today. We're glad you had the best experience and loved his great communication! 🙌✨ — Three Social Media Team

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