Absolutely SUPERB customer service from Danna ! She sorted me out straight away with a smile and no fuss! She is a complete whizz with phones and sims and was super helpful! Them Ali the manager came... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, I would like to thank you for the help of the Three of Oxford team, especially the NINO attendant, he was very helpful and helped me with the details for the exchange of a plan that fit me perf... See more
Company replied
Super fast professional service in store, I was rushing and needed someone to take over switching broadband and sim card quickly and Rodel made it seemless. Thanks so much!
Company replied
ABRAHAM is a great guy we can make customer feel like 3 is best of all and suggesting offers and new updates well for me at Oxford store loved this catchup
Company replied
Company details
About Three UK - 3Store Oxford Street East
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
160 Oxford St, W1D 1NF, Greater London, London, United Kingdom
- 02073230686
4.9
Excellent
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Danna is a very nice girl!
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Great to know Danna delivered excellent support. We appreciate you taking a moment to leave a review, Ireneo 😊
-Three Social Media Team.
Nino was really kind and helpful and…
Nino was really kind and helpful and made my experience easy and quick
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
We appreciate your fantastic 5⭐ review, Dia. It’s great to know Nino’s helpful approach and friendly manner made the whole process simple and stress‑free.
— Three Social Media Team
Really helpful and kind
Really helpful and kind, explained everything to me really clearly and helped me upgrade my sim
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Ellise, it’s lovely to know the guidance you received made everything easy to follow and gave you the confidence to move ahead with your sim upgrade. — Three Social Media Team
Abraham he is best good comunation.
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Emirhan! Boom! 💥 Abraham totally nailed it today. We're glad you had the best experience and loved his great communication! 🙌✨ — Three Social Media Team
Xavier and Nino were very nice and…
Xavier and Nino were very nice and patient with us give them a higher pay at least 1million pound per month.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Luna, we’re glad to hear Xavier and Nino made your visit enjoyable with their friendly approach. Thank you for sharing your experience 😊
-Three Social Media Team.
Vinh from the Oxford St store on the 29…
Vinh from the Oxford St store on the 29 July at 20:07h has been amazing. You can feel his passion. Patient, lot of knowledge, he help me to give the best advice and support. Congratulations
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Thank you for sharing this amazing 5⭐ review, Jes! We’re so pleased Vinh provided the advice and support you needed and left such a great impression.
— Three Social Media Team
Nino is was so kind and very helpful i…
Nino is was so kind and very helpful i was so happy to find people like him.
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Carmen, we’re so heartened by your lovely words! It brings us immense joy to know that Nino’s kindness and helpful support made you so happy. Thank you for sharing! 🌸
—Three Social Media Team
I was saved by Abraham
I was saved by Abraham. I very happy with the service. Thank you.
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Tetteh, we’re delighted Abraham could step in and assist you. Your positive feedback means a lot to us.
– Three Social Media Team
My advisor help me get broadband very…
My advisor help me get broadband very good price and explained changes in pricing for RPI. I enjoyed my experience in the store thanks to Prit! Thank you
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Carmen, it is brilliant to hear that you had such an enjoyable in-store experience and got your broadband sorted at a great price. Prit did an amazing job ensuring all the details, including the RPI pricing updates, were completely clear and easy to understand. Thank you so much for taking the time to share your lovely experience with us, and enjoy your new broadband! — Three Social Media Team
Prit was very friendly and helpful he…
Prit was very friendly and helpful he helped resolve my query quickly and efficiently
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Thank you for sharing this amazing 5⭐ review, Anamaria! We’re delighted Prit made the process easy and resolved everything so quickly.
— Three Social Media Team
Very nice service from Abraham he…
Very nice service from Abraham he helped me with everything
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Thank you for sharing this amazing 5⭐ review, Maya! Wonderful to know Abraham guided you through everything and left you feeling confident.
— Three Social Media Team
Abraham best customer service and also…
Abraham best customer service and also assn resolved my issues with broadband both staff members amazing the girls in shop helped with screen protector and setting up phone
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Josh, we’re really pleased that Abraham and Assn supported you so well with your broadband concerns. It’s great to know the girls in the shop made your phone setup and screen protector fitting easy.
– Three Social Media Team
As soon as I came in Asad literally…
As soon as I came in Asad literally came and help me from start to finish. If there was certain things I didn’t understand about the phone , he would explain things to me in detail . He made me comfortable and he was the best advisor in the store
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Angel, you’ve made us smile big! Asad turned your visit into something fabulous, friendly, and sparkling with good vibes. ☺️ We’re overjoyed you left feeling comfortable, and we couldn’t be prouder of him for being the best advisor in the store. ⭐ — Three Social Media Team
Thank you so much for abraham lincoln…it’s kind if I was there for the show too much for him but
Thank you so much for abraham lincoln for assisting us.,, Very helpful indeed.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
We appreciate your feedback, Cissy. It’s great to know Abraham’s assistance made everything easier for you and left you with such a positive impression.
– Three Social Media Team
Absolutely amazing
Absolutely amazing! Abraham is a legend! Papa is fantastic!
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Fantastic, Charles! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! – Three Social Media Team
Very good
Very good
Abraham was very welcoming
Had an excellent experience
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
That’s brilliant to hear, Ahmad! We’re delighted your time with us felt warm and straightforward from start to finish.
– Three Social Media Team
Abraham helped us getting the right sim plan for our holiday
Thankyou abraham
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Adila, thanks for the wonderful feedback. We’re glad to know that Abraham provided excellent assistance in helping you find the ideal plan option that fits your needs perfectly for your trip.
-Three Social Media Team
I had a great experience with Abraham in the Oxford Street 3 Store
I had a great experience with Abraham. He was incredibly helpful, patient, and professional while resolving an issue with my 3 account. He took the time to explain everything clearly, made the whole process straightforward, and ensured my issue was fully resolved. Excellent customer service—I really appreciate his support and would happily recommend him. Thank you, Abraham!
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
That’s fantastic, Martin! We’re so glad Abraham was able to provide the support you needed. Thank you so much for the 5⭐ review! – Three Social Media Team
Abraham was very help
Abraham was very help. He help me setup my new phone and tablets.
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Maame, thank you for leaving this fantastic 5⭐ review. We’re glad Abraham made the setup of your new phone and tablets straightforward and easy. We appreciate your feedback. —
Three Social Media Team
Asad was amazing and really informative…
Asad was amazing and really informative !!! Thank you so much. Honestly deserves a promotion
July 26, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Your shout‑out is WOW 🎯 Freya. We’re overjoyed Asad’s expert guidance earned such high praise, and recognition like this is a wonderful boost for the team 🌟
- Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.