Came into store today to get a phone upgrade. Customer service is exceptional! So so thrilled to be helped by Tornia who was smiley, kind and knowledgable. I had a good laugh, had all of my questions... See more
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Really impressed with the service we received from Skye. She was welcoming, patient, and genuinely helpful, making sure everything was sorted quickly and explained clearly. Thank you Skye, excellent c... See more
Company replied
I’ve always gone to the red Hill shop so accommodating every time I’ve got a problem they deal with it straight away. I can’t thank all the staff enough absolutely brilliant. I’ve been going to the... See more
Company replied
I saw the special deal board for phone and broadband outside the 3 Shop, and being a 3 phone user already, decided to go in and enquire. I was helped by Reece who was very helpful and guided me throug... See more
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Company details
About Three UK - 3Store Redhill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
34 The Belfry Shopping Centre, RH1 1SE, Redhill, South, United Kingdom
- 01737761913
4.9
Excellent
119 reviews
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Skye helped me set my phone up even…
Skye helped me set my phone up even though im not with the network but she was very helpful
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Thank you so much for sharing this, Michael. We're absolutely delighted to hear about the incredible assistance you received from Skye. Even though you aren't on our network, providing that level of kindness and care is exactly what we're all about. 😇 Three Social Media Team
I am 64 and Skye walked me through…
I am 64 and Skye walked me through installing an esim, I would have been lost without her.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hey Martin, it’s great to hear Skye guided you through everything so clearly. We’re really glad her support made the process straightforward for you. Thanks for sharing this! 😊
— Three Social Media Team
Skye really helped me out
Skye was really approachable and helpful. She went about her duties with little fuss, explaining the stress she went and resolved my problem promptly. Good service.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hey, Tom. We're delighted to hear about your excellent experience with Skye. It is wonderful to know that her approachable manner and quick actions resolved your issue so smoothly. 😊 Three Social Media Team
The amazing support I received from…
The amazing support I received from assistant manager Collin to sort my phone issues.He was patient and ensured that all my phone issues were resolved
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi there 🎯 We’re overjoyed Collin’s steady expertise and attentive care helped turn things around and get everything sorted just the way you needed 🌟
- Three Social Media Team
Colin was exceptionally professional…
Colin was exceptionally professional and got my query sorted out. He went out of his way to explain to me.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
We’re grateful for your comments, Mabel. It’s fantastic to know Colin delivered such professional assistance and made sure everything was fully resolved for you.
– Three Social Media Team
issue with phone was discovered by Sam
issue with phone was discovered by Sam. Sam helped find the right deal for me and set up the new phone through a discovery session. top notch service
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Nigel, thank you for sharing your experience. We’re delighted that Sam identified the issue with your phone and guided you through a personalized discovery session. It’s great to hear you left with the right deal and excellent support.
– Three Social Media Team
Akif was very helpful
Akif was very helpful, friendly and clear when giving information! Would highly recommend
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Love hearing this, Lucy ✨ We’re glad Akif’s attentive approach and expert support made such a strong impression, and we appreciate your recommendation 💙
- Three Social Media Team
Reply from Three UK - 3Store Redhill
Hello Laurent, thank you for your kind review and for taking the time to share your experience.
Reply from Three UK - 3Store Redhill
Hey Theresa, thank you for the wonderful 5 star rating. We’re so pleased to hear that Sam was able to assist you and get everything sorted quickly.-Three Social Media Team
Found Sam and Colin very helpful in…great service
Found Sam and Colin very helpful in Redhill branch , sorted my husband and myself out with new plan , recommend this store ! From Lisa and Brendan Welsh .
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hey, Lisa! It’s wonderful to hear that Sam and Colin made your visit to our Redhill store such a smooth and positive experience. Knowing they helped you both move onto a new plan with confidence really means a lot to us. 😇 - Three Social Media Team
Wonderful job setting up phones by Sam…
Wonderful job setting up phones by Sam in Redhill would always buy from three in Redhill
June 22, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Stephen. It is fantastic to hear about your experience at our Redhill branch. We are delighted that Sam took such great care of you to ensure your devices were completely ready, and we really appreciate your loyalty to our team there. Thank you for taking the time to share your feedback. -Shivam
Akif was very friendly and we felt very…
Akif was very friendly and we felt very heard about what we were looking for! Thank you so much
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
That’s brilliant, Margarita 🌟 it is wonderful that Akif provided such warm care and listened intently to secure exactly what you wanted 🌸 -Arvind
Akif is a very good customer advisor
Akif is a very good customer advisor, he listened well and was able to offer options of deal that meet my need.
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Emilia. It is fantastic to hear that Akif took the time to listen carefully and found the perfect packages to suit your requirements. We will make sure he gets the recognition he deserves for delivering such great care. Thank you for taking the time to share your positive experience with us. -Shivam
Reply from Three UK - 3Store Redhill
That’s brilliant 🌟 Jennifer. Sam resolved the issue with a precise and efficient approach, getting everything back on track ✨ -Arvind
Reply from Three UK - 3Store Redhill
Hi Ken, we are glad to hear that Sam was able to look after you and lower your monthly cost. Thank you for taking the time to share your positive experience! -Kishan
Colin and Sam helped me so much gave me…
Colin and Sam helped me so much gave me the best price and the best deal that suited me
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Thank you, Charlotte ! We're delighted to hear that Colin and Sam made your experience enjoyable and ensured you received excellent deals. 😇 -Prabhjeet
Excellent service from Skye and Colin
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Mrs Pearson, we’re thrilled that Skye and Colin delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Sky was very efficient is helping…
Sky was very efficient is helping resolve problem l had with ordering 4g Wi-Fi.
Excellent service and device ready to take away on the same day
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hello, Sharon! We’re thrilled to hear you had a great experience with us. Thank you so much for the 5⭐ review! We’re always happy to help. -Neha
Fab customer service from sam
Fab customer service from sam. Moved me from ee to three. Much happier
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
What an amazing bit of feedback, Saul! Sam clearly made your switch feel effortless, and we’re thrilled to have you with us. Hearing that you’re happier already makes our day. -Ashifa
New phone set up by sam
New phone set up by sam, fantastic deal and service.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hey Jeff! 🎊 Great to hear. Hats off to Sam for making the experience epic. Your feedback means a lot to us! -Neha
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