We were so confused about how to upgrade our contract. Sam explained all our options to us very clearly. Great experience!
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See what reviewers are saying
Skye was really approachable and helpful. She went about her duties with little fuss, explaining the stress she went and resolved my problem promptly. Good service.
Company replied
Found Sam and Colin very helpful in Redhill branch , sorted my husband and myself out with new plan , recommend this store ! From Lisa and Brendan Welsh .
Company replied
I saw the special deal board for phone and broadband outside the 3 Shop, and being a 3 phone user already, decided to go in and enquire. I was helped by Reece who was very helpful and guided me throug... See more
Company replied
Company details
About Three UK - 3Store Redhill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
34 The Belfry Shopping Centre, RH1 1SE, Redhill, South, United Kingdom
- 01737761913
4.8
Excellent
105 reviews
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A real gentleman and a pleasure to be…
A real gentleman and a pleasure to be served by Akif
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Tommy, it’s great to hear Akif made such a positive impression and we appreciate you sharing this feedback with us. -Kishan
Colin was very patient with helping two…
Colin was very patient with helping two confused pensioners.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Steve, we’re so pleased Colin’s patience brought comfort and clarity to you both. Thank you for sharing your experience. -Suhaas
Very helpful
Speedy, approachable, good communication, and overall very helpful.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Thanks a ton for your review, Taylor 🎉 It’s fantastic to hear the team provided such a positive and supportive experience. Here’s to many more happy moments ahead 🥰 -Arvind
great service as always.I have been a…
great service as always.I have been a customer for more than 10 years.Thank you Collin or helping me today!
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Jo, thank you for being with us for over 10 years 🌟. We’re delighted Collin could help today and keep delivering the service you value 💙. -Shivam
Reece was very helpful and kind and…
Reece was very helpful and kind and patient with me. So I am very happy with the service
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Eileen! Thank you for sharing your experience. It's great to hear that Reece offered such clear support and made the process smooth from start to finish. Wishing you a fantastic day! -Afaq
Reece was extremely helpfull and very…
Reece was extremely helpfull and very professional. Excellent customer service skills. The man needs a raise.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Lovely to hear that Reece did a great job, Johan! Providing the best service is always our priority. ☺️ -Kashish
Colin was tremendous he helped me set…
Colin was tremendous he helped me set up my 5G phone with all the data as previous, but most of all was the conversation which was brilliant.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Paul! Your comments mean a lot. It’s great to know Colin provided such strong support and made the whole process enjoyable. Thanks for sharing your experience. -Manavata
Shop closed today!’
Shop closed today!’
9.45 arrived and still closed
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Emma, store timings may vary depending on the location. Please visit our Three store locator here: https://locator.three.co.uk/search to find the nearest store and check its opening hours. -Kashish
The service provider Reece was so good…
The service provider Reece was so good and his public relations is very excellent.We need more people like him on service desk.Thanks Reece.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Precious, thank you for this amazing 5 ⭐ review. We love hearing feedback like this! A big shoutout to Reece for being so helpful. Wishing you a wonderful day 😊 -Suhaas
Reece was very helpful helping my phone.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Paul, we’re glad Reece was able to get your handset back on track! It’s great to know that everything is now working as it should. We really appreciate you taking a moment to mention the support you received. -Kishan
Really easy experience
Had everything explained to me in great detail, was shown what I was currently paying and what better money saving alternatives there were to be had.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Thanks for the glowing feedback, Oliver ✨. We’re glad our advisor could make things clear and help you discover a plan that works better for you 👍. -Shivam
Happy customer
Happy customer and great service as usual, Fiona the manager was brilliant.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Thank you for sharing this wonderful feedback. It’s fantastic to hear how clearly Fiona’s leadership shines through, and Gerald, we truly appreciate you taking the time to recognize her efforts. -Manavata
Sam was extremely helpful setting up a…
Sam was extremely helpful setting up a SIM issue I had.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Bravo, Mike! 🎊 It’s wonderful to hear that Sam’s support made your experience truly exceptional. Thank you so much for sharing such a lovely review ☺️ -Manavata
Contract Renewal
We were attend by a lovely lady who was very patient, professional and able to provide us with relevant deal informations and good offer.
This would be the quickest service and informative that I have ever recieved from three customers service.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Redhill
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Fantastic service
Fantastic service!
Reece was great! Thank you so much!
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful and grateful to Reece and…
Very helpful and grateful to Reece and Fiona for sorting out my broadband.
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fantastic service
The service was amazing from Colin and Reece ,so very helpful and friendly .
I would certainly recommend going into the store at Redhill .
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
Amazing, Nicola! We’re really happy to know that Colin and Reece made things easier for you at the Three store. Thank you for the lovely 5 ⭐ review! Wishing you a wonderful day 😊 -Ayesha
Excellent customer service from Sam
Excellent customer service from Sam
It was fast and seamless
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
We're so glad to hear that Sam was efficient and made it easy, Inigeorge :) Thanks for a fantastic review -Scott
Sam was very polite and straight to the…
Sam was very polite and straight to the point
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
Hi Awulor, thanks so much for leaving a review. We're really happy to hear that Sam was able to explain everything clearly, and gave you a great experience! -Shivam
I came three store Redhill ,Surrey…
I came three store Redhill ,Surrey about a new tablet all good asked about issues with my phone viruses. Clean out all the issues ,phones as normal thanks guys for all yoyr help and advice
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Redhill
We're pleased that a quick visit to the Redhill store relieved you of the issues your phone was facing, and got you some good advice about picking a tablet :) That's fantastic, Peter. Thanks for a 5 star review -Scott
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