Grace was very helpful and so was her manager.
Company replied
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See what reviewers are saying
Each time I enter the store, I’m really impressed with the customer service provided. Every member of staff is not only incredibly helpful but also really friendly and genuinely invested in making sur... See more
Company replied
The customer service agent, Keith was really helpful and supportive in getting my husbands phone working. It needed a new SIM card, he also showed us how to reboot our phone should we need too.
Company replied
I tried to do this online, and I tried to do it over the phone, but both options did not allow me to upgrade the phone as easily. The staff in the store were absolutely exemplary, in particular Liv... See more
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Company details
About Three UK - 3Store Salisbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23, 35 Old George Mall, SP1 2AF, Salisbury, South, United Kingdom
- 01722570999
4.9
Excellent
75 reviews
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Amazing service from Grace
Amazing service from Grace! So smiley and so so so helpful :)
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Creating smiles and delight is what we’re proud to bring to our customers every day, Emily. Grace made it happen beautifully. May your day be as amazing as you are! -Ashifa
Reply from Three UK - 3Store Salisbury
Hi Basanta, great to know your experience with us left you feeling so positive. 💙 -Kishan
Quick Help
They knew what they were doing to help fix my phone in seconds
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi, Kimberley! We're delighted to hear our team was able to get your phone fixed so quickly. Knowing you felt confident in their expertise means a lot to us. 😇 -Prabhjeet
Reply from Three UK - 3Store Salisbury
Wow, we absolutely love hearing this, Christopher! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Excellent service
Liv was super helpful and gave me a grwat deal. Luke too. A great team.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thank you for the review, Ruth! We truly appreciate you sharing your experience. It’s wonderful to hear that Liv and Luke helped you secure a deal that met your expectations. -Neha
Great service
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
That’s amazing to hear! We’re so glad the support went above and beyond your expectations, your appreciation truly makes our day, Keith! 🥰 -Kashish
Service
Grace, Luke & Elliot were so helpful with my S26 upgrade and getting all my data over, fantastic service
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Boom 💥 Reviews like yours make our day, Rebecca! We're thrilled that Grace, Luke, and Elliot provided such fantastic service and made your upgrade and data transfer so smooth. Enjoy every moment with your new device 🌟 -Arvind
Excellent explanation and experience
Excellent explanation and experience
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks for sharing, 🎉 Sandra! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Great service
Grace was super friendly, polite and efficient. The reason for my visit was dealt with quickly and the whole process explained clearly.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi Richard, thanks for sharing. It’s wonderful that Grace provided such a welcoming experience and ensured your query was handled with speed and complete clarity. -Kishan
Three Salisbury were excellent.
I had huge problems renewing my contract with Vodafone so came to Three in Salisbury. Grace and the team couldn’t have been more helpful and kind and I got a new, better and cheaper contract!!!
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Anna, thank you for sharing this feedback. It’s wonderful to hear how well Grace and the Salisbury team supported you, and we’re delighted you found a plan that feels like the right fit. Hope to see you again soon! -Afaq
Always go in store! :)
I tried to do this online, and I tried to do it over the phone, but both options did not allow me to upgrade the phone as easily.
The staff in the store were absolutely exemplary, in particular Liv flew through the process with expertise and brilliant speed, while the guys chatted to me about different phones.
The knowledge on show in store is a massive comfort, and I will always go in again! Thank you :)
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hello Marcus, it’s great that our retail team’s expertise and Liv’s impressive pace helped finalize your request so smoothly. We’re glad the in-person support provided that extra reassurance, and we look forward to seeing you in store again. -Kishan
Reply from Three UK - 3Store Salisbury
Hi Rachael! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Reply from Three UK - 3Store Salisbury
Thanks, Isaac 💜 Wonderful to hear our team’s support made your experience outstanding. -Shivam
Informative and helpful
Informative and helpful, Dave have good advice and the result was a happy customer.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thank you, Ian! It’s great to hear that Dave’s guidance left you feeling informed and supported. That’s exactly the kind of experience we strive to deliver. ☺️ -Prabhjeet
Keith was efficient and gave me exactly…
Keith was efficient and gave me exactly what i needed without any fuss
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi Rosen, it’s wonderful to hear Keith made things easy for you. Hope you have a wonderful day! 😊 -Suhaas
Excellent service!
Dave was a great help. Really knowledgeable and explained options clearly. Very friendly and at no time did I feel pressured into buying anything.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
With Dave, it’s not just about solutions, it’s about feeling valued and that’s what makes the experience truly memorable, Clive. That’s the kind of care we’re proud to deliver! -Ashifa
Quick, simple, friendly
Quick, simple, expert advice delivered by friendly staff.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
We really appreciate your review, Chris 🌟. It’s great to know that our staff delivered expert advice with a smile. -Shivam
Super efficient service and friendly…
Super efficient service and friendly staff! Thanks guys
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks a ton for your review, Danni! 🎉 Our team really nailed it, and we look forward to serving you again! ☺️ -Kashish
Luke and Dave were really helpful
Luke and Dave were really helpful, polite and open to any questions. Absolutely trustworthy!
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks for your 5 ⭐ review, Hussein, and it's lovely to hear that you enjoyed great customer service from Luke and Dave. We appreciate you taking the time to share this with us. -Michael
Home WiFi upgrade
We went into the Salisbury store to arrange an upgrade to home WiFi as our device was about to stop working due to age. The young man was helpful and solved the issue. We left shortly after with a new device.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
It’s wonderful to hear the team made the upgrade process easy for you at our Salisbury store, Matt! 🌟 Enjoy your new device and fresh WiFi experience, thank you for sharing this! 🥰 -Kashish
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