Grace was very helpful and so was her manager.
Company replied
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See what reviewers are saying
Each time I enter the store, I’m really impressed with the customer service provided. Every member of staff is not only incredibly helpful but also really friendly and genuinely invested in making sur... See more
Company replied
The customer service agent, Keith was really helpful and supportive in getting my husbands phone working. It needed a new SIM card, he also showed us how to reboot our phone should we need too.
Company replied
I tried to do this online, and I tried to do it over the phone, but both options did not allow me to upgrade the phone as easily. The staff in the store were absolutely exemplary, in particular Liv... See more
Company replied
Company details
About Three UK - 3Store Salisbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23, 35 Old George Mall, SP1 2AF, Salisbury, South, United Kingdom
- 01722570999
4.9
Excellent
75 reviews
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Friendly and helpful
Friendly, helpful, chatty staff. Dave was enthusiastic about helping us and had an excellent energy.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hey Charlotte, we're so glad to hear about your positive recent experience. Thank you for the 5 stars! - Nuala -Nuala
Dave was wicked helpful
Dave was wicked helpful, had a good chat and was super helpful to get with everything to get through smoothly
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks so much for your review, Johnathan! 🙌 Hearing that Dave made your experience effortless absolutely makes our day. 🙂 -Veronica
Reply from Three UK - 3Store Salisbury
Thanks a ton for this review, Edward! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Kashish
Excellent customer service from Dave in…
Excellent customer service from Dave in Three Salisbury branch.
Dave read out all of my contractual options and handset options to which met my lifestyle best whilst trying to find the best deals to match my budget also. His product knowledge was second to none but what stood out most was the impeccable customer service.
Working in the customer service industry you realise how little care there is out there, but Dave was fantastic - everything felt personal and like you’re buying from a friend.
I have been with Three a long time, but the service is always what brings me back in.
Thanks for all of your assistance both helping me find my new handset and contract but also restoring my faith that customer service is still out there. 🤌🏼
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hey Katie, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great service
Great service. Pleasant and very helpful. Knew product and was able to help with my renewal easily.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Bravo, Neil! 🎊 It’s fantastic to hear that the team supported you every step of the way. Thank you for taking the time to share such lovely feedback. -Manavata
Grace was very helpful and so was her…
Grace was very helpful and so was her manager.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi Karen, thank you for the 4 ⭐ rating. We’ll continue improving to serve you even better next time. -Afaq
Today Dave at Three Store Salisbury…
Today Dave at Three Store Salisbury assisted me with an excellent level of customer service, and I wish to inform you of this and that he is a very valuable member of your organisation which needs to be noted by your company.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Dave was very helpful and friendly
Dave was very helpful and friendly. He went through all my requirements and found the best deal possible for the next 12 months.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Customer service was excellent in your…
Customer service was excellent in your Salisbury branch.
Everything explained clearly.thank you
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks for the 5⭐ review, Angela! We're thrilled that our team gave you great service and friendly guidance at the store. -Neha
Three Salisbury - Liv was very helpful and friendly
Liv was very helpful and friendly. Got my account sorted and happy with the service. Thanks guys!
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Salisbury
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
He was good at his job and give me good…
He was good at his job and give me good advice I’ll recommend him to anyone
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
That’s wonderful to hear! 🎉 We’re delighted he provided such helpful guidance and made a great impression. Thank you for the 5 ⭐ review and for your kind referral. It’s brilliant to know you’re happy with the support you received! -Kishan
The whole experience was quick and…
The whole experience was quick and stress-free. Grace and Luke were extremely helpful and everything was explained clearly - thank you so much!
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Salisbury
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful
Didn’t catch his name but the young lad in the Salisbury store today was fabulous
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Salisbury
Wow, we absolutely love hearing this, Iheanyichukwu! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day! -Shivam
Excellent service
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Thank you, Shirley. We totally appreciate your kind words -Maxine
Great in Store Experience
My experience with Three in Salisbury was first rate. I was helped by Dave and Luke to transfer over to Three from Vodafone and they made it a thoroughly seamless and pleasant experience. They are both extremely knowledgeable, made everything easy for a middle aged woman to understand and helped me decide on a couple of changes and add ons without being pushy salespeople.
Great guys, great store and great service.
Can’t recommend them highly enough.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great team. Help and knowledge.
The team. Knowledge and personalities turned an enquiry into a £700.00 sale.
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Nice experience
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Brilliant, Gbodi! Thanks for your review :) -Scott
Elliot was excellent
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Salisbury
Hey Pauline, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
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