Today was a fantastic experience but for some background just over 2 years ago I came in for an upgrade and I didn’t like the experience at all. I wasn’t listened to and came out with a business con... See more
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YesMarty set up my phone. But did not get help in personalising what we spoke about on the day I chose the phone I had to seek help from a a friend who kindly helped. An example being is I can't use... See more
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Extremely enjoyable experience. Excellent and well mannered staff, couldn't be more happier with my new device. Got everything set up and nothing was too much trouble. Thank you so much, would highly... See more
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Excellent in store customer service . I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful. He explained how to use data roaming an... See more
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Company details
About Three UK - 3Store Scarborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
21 Westborough, YO11 1UH, Scarborough, North, United Kingdom
- 01723363270
4.9
Excellent
268 reviews
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Reply from Three UK - 3Store Scarborough
Hey Ellie! Thank you so much for ⭐⭐⭐⭐⭐ review about our service! Hope you have a wonderful day 🙂 — Three Social Media Team
Experience was amazing I was able to…
Experience was amazing I was able to come in and get what I asked for and what I needed
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thanks for sharing your experience, Daniel 💫 We're thrilled to know you left with exactly what you needed. Your feedback is greatly appreciated 💙
Three Social Media Team
Thanks for the great service
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hello Virgilio, thank you for your kind review and for taking the time to share your experience. - Three Social Media Team
Great store with great staff
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Kevin. We are so pleased to hear you had such a positive experience with us! Thank you for sharing your kind words about our store and our team.
If you need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Guys in store were helpful with a…
Guys in store were helpful with a problem i had much better than three in London when I went there
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Ferit. We're so glad to hear our team could help you out with your problem! It's wonderful to know you had such a positive experience with us.
If you need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Tom helped me transfer back to iPhone…
Tom helped me transfer back to iPhone and was really friendly.
September 6, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Max, thanks for sharing your experience! We’re pleased Tom could make your return to iPhone feel welcoming and easy. — Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hey Pauline, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media Team.
Guys were sound in the shop nice and…
Guys were sound in the shop nice and friendly
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thank you for the lovely feedback, Chris! We're so pleased to hear that our team was welcoming and made your experience a positive one. 😊 — Three Social Media Team
Reply from Three UK - 3Store Scarborough
We love hearing this, Sykes 😊 We're pleased we could help get your device sorted. Thanks for sharing your feedback 💙
Three Social Media Team
Chris was a top lad
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
That's brilliant, George 🌟 Chris clearly made all the right moves. What a great shout‑out 💙
- Three Social Media Team
Disgusting treatment from 3 I've contacted the obnisisnaman
Would give 0 stars if I could. 3 wrote to me to remind me that my broadband contract would end on the 20th of this month. I went into the shop and spoke to the manager Nav, I renewed our sim only deal but when I tried to cancel our broadband, he told me that I would have to go back another day. I went back into the shop on the 13th sat with a staff member for at least half an hour while he typed on his computer, during this time 3 sent me numerous security codes. Finally I was told that 3 would send me a QR code in a couple of days then I would be able to return the broadband box. On the 20th the day my contract ended I still hadn't received a QR code so I went back into the shop and spoke to Nav again. Nav told me that he would elevate my case but I had to give 30 days notice even though my contract had ended. I told him that didn't make sense my contract had ended and I'd been asking for a QR since the 11th. On the 21st someone from customer service rang me and said that I would receive a QR by 18.00 but I would still have to pay for the box until 3 received it but I didn't have to give 30 days notice. I told him that I should not have to pay for the box as its 3's fault it hasn't been returned its just 3's way of making money from customers putting us in an impossible situation you pay for the box until they receive it but you can't return it until you get a QR code which they seem incapable of sending. I've now elevated this and contacted the obnisisnasman
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Susan, we’re really sorry to hear about the difficulties you’ve experienced with cancelling your broadband service and returning your equipment. We understand how frustrating this situation must have been, especially after you contacted us several times.
We’d like to look into this for you and make sure your concerns are properly addressed. Please contact us directly via Three customer support here: https://bit.ly/3C43TKN, so we can review your case and assist further.
We apologise for the inconvenience caused. - Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hi April, we’re glad to hear the support from Chris made your experience a positive one. We appreciate you sharing your feedback with us. — Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hey Richard, we’re glad to hear Chris made such a positive impact. Thank you for the feedback! 😊
-Three Social Media Team.
Marty sorted out our transfer and made…
Marty sorted out our transfer and made the process easy and quick. Perfect thanks.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hey Shaun, we’re really glad to hear Marty made everything straightforward and got your transfer completed with ease. Thank you for sharing your experience. 😊
– Three Social Media Team
Top notch service here absolutely gravy…
Top notch service here absolutely gravy lads
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Bob, thank you for sharing your experience. We are absolutely delighted to hear that you received such stellar service from the team during your visit.— Three Social Media Team
Thank for the amazing help
Thank for the amazing help. Sorted my phone out
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
That’s impressive, Tyra 🎯 Delighted to know the support got everything working just the way it should. Thanks for sharing the love 💙
- Three Social Media Team
Thanks for sorting my device out
Thanks for sorting my device out. Marty was great
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Maureen, we love this feedback! Marty's excellent service is what makes customers happy 💕 Thanks for the 5⭐ rating.
Excellent assistance from the staff in…
Excellent assistance from the staff in Scarborough.
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
That’s superb! It’s wonderful to know this has been your experience with our team in Scarborough. Thanks for sharing it with us! 🌟 – Three Social Media Team
Thanks for the help and assistance
Thanks for the help and assistance. Really pleasant in store
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hey Mel, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! – Three Social Media Team
Had a problem
Had a problem, came into store and the chaps sorted me out. Thank you
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Ann, we appreciate your lovely review! Glad the team could help and get everything back on track for you ✨ – Three Social Media Team
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