Three UK - 3Store Scarborough Reviews 

220
TrustScore 5 out of 5

4.9

21 Westborough, YO11 1UH Scarborough, North, GB


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Rated 5 out of 5 stars

Excellent in store customer service . I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful. He explained how to use data roaming an... See more

Company replied

Rated 5 out of 5 stars

Much more helpful and nice in the shop than they were on the phone the man in the shop actually listened and he sorted my phone straight away and saved me money rly good and said I could write it on h... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Marty at the Scarborough Three store!! Immediate service on entering the shop … friendly, personable & knew his stuff!! I only needed a change of phone contract but Marty picked... See more

Company replied

Rated 5 out of 5 stars

We were in a terrible predicament back in mid January, the Manager and his assistant in the Scarborough branch went above and beyond to help us walk away with 2 new phones (£150.00 on each phone too v... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Scarborough

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 21 Westborough, YO11 1UH, Scarborough, North, United Kingdom

  • 01723363270

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

32,374 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks for the help guys

Thanks for the help guys, sorted out my device and got me up and running on my three app too!

March 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Nothing makes us happier than fixing what matters and restoring smiles along the way, Alan. Thanks for letting us support you through it! -Ashifa

Rated 5 out of 5 stars

Staff were incredible helpful

March 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hello Val! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always, helping me sort my phone pinging all day and very friendly, helped me keep a good price too.

March 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Nick, that’s awesome! We’re glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Thanks guys

Thanks guys, real help

March 10, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi John, thank you so much for the 5 ⭐ review! We're always happy to help. -Suhaas

Rated 5 out of 5 stars

Chris was very helpful

March 8, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Becky, it’s great to know that Chris provided such excellent support and made everything easy for you. -Kishan

Rated 5 out of 5 stars

Marty was very helpful with getting me…

Marty was very helpful with getting me setup with my new device. He showed me how to do some things on it that I didn't know how to do that have been incredibly useful. Thanks!!

January 13, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Clare, we’re delighted to hear that Marty provided such knowledgeable and welcoming assistance, carefully walked you through each detail, and made your new device setup quick and stress free 😊 Your kind words mean so much to us. -Neha

Rated 5 out of 5 stars

The lads were great,

March 3, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

That’s fabulous, Craig! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5 ⭐ review! -Ayesha

Rated 5 out of 5 stars

Thanks guys

March 3, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hello Mrs Radford! We truly appreciate your kind shout-out to the team and are thrilled to know you had such a positive experience with us. -Kishan

Rated 5 out of 5 stars

Thanks

Tom helped me get back into an old phone and sorted me out a new deal. He was friendly and explained everything really well. Thanks.

March 1, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Thanks guys

February 23, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi Luke, we’re thrilled to hear the service hit the mark for you. Your feedback truly means a lot 🎊 -Manavata

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful, sorted my signal issues out

February 19, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

That’s brilliant to hear, Susan 🌟 We’re so glad Chris was able to get your signal sorted and make things easier for you 🙌 Thanks for sharing your experience 💙 -Shivam

Rated 5 out of 5 stars

Really warming and welcoming

Really warming and welcoming. Thanks for great service!

February 16, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Chris was great helped with my WiFi…

Chris was great helped with my WiFi calling. I was unaware that I gave a review. Chris wrote it himself without my knowledge. However Chris was a good help to me.

February 16, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Stephanie, that’s wonderful! We’re happy Chris was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Chris did a great job

Chris did a great job, saved me loads of wonga

February 12, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Chris always puts in that extra effort, and we’re happy he saved you some money along the way. Sending you a day filled with smiles 😊 -Ayesha

Rated 5 out of 5 stars

Helped with my problem

Helped with my problem. Got sorted. Thank you

February 12, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thanks a ton for your review, Felix! 🎉 Our team really nailed it, and we look forward to serving you again! ☺️ -Kashish

Rated 5 out of 5 stars

Chris was

Chris was great

February 12, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Thanks so much, Debbie! 🎉 We’re delighted Chris was able to help you exactly the way you wanted. Enjoy your day!☺️ -Kashish

Rated 5 out of 5 stars

Thanks Nav

Thanks Nav, brilliant service!

February 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Hey Brandon, it's great to hear that Nav made the process quick and easy for you. Thanks for the awesome 5 ⭐ review! -Afaq

Rated 5 out of 5 stars

Thanks Chris

Thanks Chris, great service

February 11, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Woohoo! 🎉 Amazing, David! Great to know that Chris was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Absolutely great

February 10, 2026
Unprompted review
Three UK - 3Store Scarborough logo

Reply from Three UK - 3Store Scarborough

Faber, we’re so happy we could make your experience smooth and helpful. Sending you warm wishes for a lovely day! 😊 -Ayesha

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