Fabulous customer service from chris in the scunthorpe branch. Called in with wifi problem, which he sorted out in no time, looked into my account and managed to half both phone contracts and the Inte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant customer service! I originally went into the Scunthorpe store to upgrade my airtime plan but once getting back home and having a think about it, I decided to go back and get a new phone.... See more
Company replied
Scunthorpe team are always so helpful I have been a customer for many many years. Always saving me money, always happy to help nothing is too much trouble. Prefer going into store to see someone face... See more
Company replied
I had a very positive experience with jade. She was polite, professional, and very helpful from start to finish. Communication was clear, and she made everything easy to understand. She listened caref... See more
Company replied
Company details
About Three UK - 3Store Scunthorpe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
76 High Street, DN15 6SD, Scunthorpe, Midlands, United Kingdom
- 01724851313
4.9
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris was brilliant today helped 2…
Chris was brilliant today helped 2 young ladies
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello there,
Thanks a ton for your review! It’s wonderful to know that Chris and the rest of our team gave their best, and we hope you have a fantastic day 🤗. -Kashish
Fabulous service very kind and helpful…
Fabulous service very kind and helpful and explained well about everything.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you so much, Annemarie! 🎉 We’re delighted we could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Great customer service
Great customer service, Keenan is a friendly, polite, knowledgeable member of your team - a big asset.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Wow, Samantha! It’s wonderful to hear that Keenan made everything feel effortless and ensured such a smooth experience. Wishing you a fantastic day! -Afaq
Keenan helped me swiftly and…
Keenan helped me swiftly and efficiently , great service.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello Samater, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Very helpful staff
Very helpful staff. Brilliant store manager. Many thanks.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Amazing, Monta! We're glad to hear that our team provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Reply from Three UK - 3Store Scunthorpe
Hey Nayem, we love hearing this! It's delighted to know that our team made your visit remarkable and led to an outstanding 5 ⭐ -Ashifa
Fab service fast and efficient as…
Fab service fast and efficient as always at scunthorpe shop
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Amazing! It’s fantastic to hear that the team at our Scunthorpe store continues to deliver such reliable support and care. Thank you for your kind words! ☺️ -Prabhjeet
Came in to do an upgrade and Ellie was…
Came in to do an upgrade and Ellie was very helpful and very efficient
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Karen, thank you for sharing your experience 🙌✨. We’re pleased that Ellie was able to guide you through your upgrade. Wishing you a fantastic day 🎉 -Neha
Reply from Three UK - 3Store Scunthorpe
Raphael, we couldn’t ask for more! Keenan’s dedication turned service into lasting joy. Thank you for letting us be part of your wonderful experience. -Ashifa
Very good at communicating and very…
Very good at communicating and very helpful in the whole situation
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi Keiron, it’s great to know our team provided such clear support and ensured everything was handled smoothly for you. -Kishan
Chris was so helpful and friendly
Chris was so helpful and friendly. Would use Three again.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Helpful hands and informed minds, Claire, that’s our winning formula. Thanks for recognizing Chris’s dedication! It was a pleasure taking care of you! -Ashifa
Reply from Three UK - 3Store Scunthorpe
Hey Dan, that’s brilliant! 🎉 We’re so glad that everything went smoothly for you 🙌 -Veronica
Ellie was really helpful getting my new…
Ellie was really helpful getting my new phone set up. Kind and friendly.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello Karen, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Friendly experienced staff who helped…
Friendly experienced staff who helped with my enquiry
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Amazing! We’re so pleased to hear our team’s friendliness and know how made your enquiry feel straightforward. Thank you for this lovely 5 ⭐ review! -Prabhjeet
Keenan sorted the switch from virgin…
Keenan sorted the switch from virgin with ease
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi Gerald, welcome to the family! It’s brilliant that Keenan could manage your transition from Virgin to ensure everything went smoothly for you. -Kishan
Very nice service
Very nice service, and again im chosing 3 over other provider
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you, Dzintra 😊, for such a heart‑warming review. We’re always delighted to welcome returning customers. Your loyalty drives us to keep improving and offering the best experience every day ❤️ -Arvind
The three customers services were very…
The three customers services were very helpful all my problems were solved not too long and friendly services I recommend them to others customers
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you so much for sharing your experience, Felix. It’s fantastic to hear how smoothly everything was handled for you. The team’s commitment and friendly approach clearly made your visit feel effortless and reassuring. -Manavata
Very good services from Chris
Very good services from Chris. Very helpful
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hey there! Thank you for your feedback. We’re glad Chris was able to help you perfectly, and we’re always here whenever you need us. ☺️ -Kashish
Chris was Very helpful and informative
Chris was Very helpful and informative, great customer service skills and made myself feel very welcome in store
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Helpful hands and informed minds, Tyler, that’s our winning formula. Thanks for recognizing Chris’s dedication! It was a pleasure taking care of you! 🥰 -Ashifa
Keenan helped me get sorted quickly
Keenan helped me get sorted quickly, thanks
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi Naeem, thank you for sharing your feedback 🌟. We’re delighted Keenan was able to assist you efficiently and make the process smooth 🙌. It’s great to know you had such a positive experience 💙. -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.