Fabulous customer service from chris in the scunthorpe branch. Called in with wifi problem, which he sorted out in no time, looked into my account and managed to half both phone contracts and the Inte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant customer service! I originally went into the Scunthorpe store to upgrade my airtime plan but once getting back home and having a think about it, I decided to go back and get a new phone.... See more
Company replied
Scunthorpe team are always so helpful I have been a customer for many many years. Always saving me money, always happy to help nothing is too much trouble. Prefer going into store to see someone face... See more
Company replied
I had a very positive experience with jade. She was polite, professional, and very helpful from start to finish. Communication was clear, and she made everything easy to understand. She listened caref... See more
Company replied
Company details
About Three UK - 3Store Scunthorpe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
76 High Street, DN15 6SD, Scunthorpe, Midlands, United Kingdom
- 01724851313
4.9
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jade was very helpful to me in the…
Jade was very helpful to me in the Scunthorpe three store, any future problems I will always come in and see jade she has been very helpful with me during the months, 11 out 10 for Jade!
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you, Ted! We’re so pleased Jade gave you such attentive support at our Scunthorpe store. Your kind words mean a lot and we look forward to welcoming you back! -Suhaas
Good service and a smooth transaction
Good service and a smooth transaction
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hey Habibah! We’re so happy to hear that you received excellent help from our team. Thank you for sharing this with us! ☺️ -Kashish
Brilliant
Chris, was extremely knowledgeable, patient, and helpful.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you for the review, Bob! We truly appreciate you sharing your experience, and it’s wonderful to hear that Chris provided you with outstanding care. -Neha
Reply from Three UK - 3Store Scunthorpe
Hi Elsa, your feedback is a wonderful highlight for us. We’re really glad to know you’re happy with our service, and we truly appreciate you sharing such a great review. -Manavata
Very helpful staff
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thank you, Charles. We’re so pleased to hear that everything went smoothly for you. Your kind words truly encourage us to keep delivering our best. -Manavata
Reply from Three UK - 3Store Scunthorpe
Wow, we absolutely love hearing this, Richard! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Keenan helped solved my invoice issues.
Keenan helped solved my invoice issues.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for sharing this, Martyn. It’s great to hear Keenan was able to resolve your billing queries and provide the support you needed. 🤗 -Ayesha
I bought a tablet in store and was…
I bought a tablet in store and was struggling to set up. Ellie was very helpful getting me set up and sorted all I needed. Very happy
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks so much for sharing this lovely feedback, Russell. We're really glad to hear Ellie was able to get your new tablet set up and make everything easy for you. It’s great to know you left the store feeling happy and sorted 😊 -Neha
Jade from your Scunthorpe store is…
Jade from your Scunthorpe store is brilliant she really helped me out with quite a few different issues i would highly recommend anybody going in store to see her thanks Jade from Lee McDermott
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Boom 💥 Reviews like yours truly make our day. We’re thrilled to hear that Jade at our Scunthorpe branch offered such attentive and efficient support. Here’s to more great experiences ahead, Lee 💙 -Arvind
Scunthorpe store
Ellie was extremely helpful! Quick and easy - listened to everything I needed for my phone.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hey Victoria. We're glad that Ellie made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Reply from Three UK - 3Store Scunthorpe
Hello Veaceslav, we appreciate your 5 ⭐ review. It's wonderful to know you had a great experience -Arvind
Reply from Three UK - 3Store Scunthorpe
Thank you for your amazing review, Samantha! We’re happy to know you had a wonderful experience. -Neha
Very helpful
Excellent service, explained thoroughly for someone like me who is not tech savvy ,easy and straightforward change of sim
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for the lovely feedback, Susan! We’re glad you were able to get the SIM set up successfully. Hope you have a wonderful day! -Neha
The lady was amazingly helpful and…
The lady was amazingly helpful and friendly
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello Simeon, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the review! -Neha
Jade
Very helpful, pleasant and really friendly easy to talk to and get stuff sorted easily
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
That's incredible, Shane. We're thrilled that Jade provided the exceptional service you deserve. Thank you for sharing such a thoughtful review. 😊 -Ayesha
Chris was extremely helpful and got my…
Chris was extremely helpful and got my new broadband for me
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi Hubert, thank you for leaving a review. It’s wonderful to hear Chris gave you the support you needed with your new broadband ✨. -Shivam
Very efficient
Very efficient, came in to change my sim, quick service from chris
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi Lauren, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I came in with an issue and ellie was…
I came in with an issue and ellie was very heloful and got me set up with a new phone. Very friendly and knowledgeable.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi there! We’re so happy Ellie got you set up with your new phone and made the whole process smooth and easy. We hope to see you again soon! 😇 -Ayesha
Good service & excellent sales talk.
Good service & excellent sales talk.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
That’s fantastic, Marlet. It’s wonderful to hear you received such attentive support. Wishing you an amazing day ahead 😊 -Manavata
Chris and Karina were fantastic
Chris and Karina were fantastic. Very helpful and polite. Knew their deals well and helped answer any questions.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Really appreciate you sharing this feedback, Cuan! ✨ Fantastic to hear that Chris and Karina supported you so well and made everything clear. -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.