Fabulous customer service from chris in the scunthorpe branch. Called in with wifi problem, which he sorted out in no time, looked into my account and managed to half both phone contracts and the Inte... See more
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Brilliant customer service! I originally went into the Scunthorpe store to upgrade my airtime plan but once getting back home and having a think about it, I decided to go back and get a new phone.... See more
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Scunthorpe team are always so helpful I have been a customer for many many years. Always saving me money, always happy to help nothing is too much trouble. Prefer going into store to see someone face... See more
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I had a very positive experience with jade. She was polite, professional, and very helpful from start to finish. Communication was clear, and she made everything easy to understand. She listened caref... See more
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Company details
About Three UK - 3Store Scunthorpe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
76 High Street, DN15 6SD, Scunthorpe, Midlands, United Kingdom
- 01724851313
4.9
Excellent
147 reviews
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Scunthorpe team are always so helpful I…
Scunthorpe team are always so helpful I have been a customer for many many years. Always saving me money, always happy to help nothing is too much trouble. Prefer going into store to see someone face to face. Really appreciate the efforts they go to.
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
We're lucky to have you as a long time customer, Carmen. Your kind words about the Scunthorpe store mean everything to us. Thank you for a kind review :) -Scott
Keenan and Scunthorpe site excellent.
Fantastic help and assistance from Keenan at the Scunthorpe site. Assisted me with my phone and settings/setup.
A really nice well spoken young man. Will go far.
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello Mike, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Jade and team sorted me out and fixed…
Jade and team sorted me out and fixed my phone for me really appreciate the help as I am a pensioner and struggle to do technical stuff. Thank you so much
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
We're thrilled that Jade was able to accommodate you and help with the issues on your phone in an easy understandable way. We really appreciate your review, Janice :) -Scott
Experienced,helpful and friendly staff
Experienced and helpful staff, clear explanation of deals and contracts.
Very happy with the experience of shopping at the store.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for this fantastic 5⭐ review, Edward. We really appreciate you taking the time to send this over! Well done team 👏 -Jade
you was very kind keenan
you was very kind keenan, thank you bro, very nice people
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Jade was amazing got me sorted in no…
Jade was amazing got me sorted in no time
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello Karen, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Ellie was super helpful in helping set…
Ellie was super helpful in helping set new phones up. Answered all my questions
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
The service was excellent
The service was excellent. Sorted my problem out in a few minutes and upgraded me for an extra 60p a month. All with a smile. He explained everything in plain language and didn't make me feel like another old person not knowing how to use my phone. Very good 👍
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for this amazing 5⭐ review, Keith. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Disappointed and misled by Three UK
I joined Three in September when I decided to switch from my old network and get a new phone. In the store, the staff were quick to offer deals and recommend phones. Since I’m not very familiar with the latest tech, I trusted their advice and clearly said that the most important thing for me was a good camera, as I often need to take photos for my work.
They assured me the phone would be great, so I signed up and switched to Three. A bit later, I realised the camera was actually worse than on my old phone. I went back to the store, but they said the 14-day return period had passed- I was one day too late, and there was nothing they could do.
Now I’m stuck with a two-year contract for a phone that doesn’t suit my needs, and even the network signal isn’t great.
Counting the days until my contract ends so I can finally leave.
Tip: don’t rely on what the staff say- always double-check everything yourself before you buy.
September 26, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
We're sorry to hear that you're disappointed with the phone you received, Jelena.
We do provide a 14 day period to allow our customers the opportunity to test the device they had taken. After this time period we would not accept the phone back.
If you do wish to discuss the matter further, you're welcome to do so here: https://bit.ly/3q3xZ0c -Jade
Very helpful young man
Very helpful young man. Time to talk and explain
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for this amazing 5⭐ review, Chris. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Ellie was very welcoming and helpful
Ellie was very welcoming and helpful. She helped set up my new device and answered and questions I had.
October 30, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for this fantastic 5⭐ review, Patricia. We really do appreciate you taking the time to send this over! Great work Ellie 🎉 -Jade
Good fast and friendly experience
Good fast and friendly experience
October 30, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for your feedback, Giedrius, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Scunthorpe
Thanks for this fantastic 5⭐review, Чиж. We really do appreciate you taking the time to send this over! Great work Kennan 🎉 -Jade
Reply from Three UK - 3Store Scunthorpe
Thanks for the fantastic 5⭐ review, Timothy. We really do love to hear this! Well done team 🎉 -Jade
Reply from Three UK - 3Store Scunthorpe
Thanks a lot for your feedback, Andi, and we’re delighted to hear that you received great customer service from the team. We appreciate you taking the time to share this with us. -Michael
Fab service jade is absolutely lovely ❤️
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Saving money with Chris
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
That's amazing to hear! -Maxine
Jade and Chris were both really…
Jade and Chris were both really helpful.
As always at the scunthorpe store customer service is fantastic, and staff are so knowledgeable and will take time to get you the best match and best deals.
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff, Annmarie. I'm sure they'll be thrilled to see this -Maxine
They are very fast and friendly
They are very fast and friendly. I recommend them.
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
We totally appreciate your 5* review- Have a nice day -Maxine
Solved all the problems we had online…
Solved all the problems we had online and with customer service
Brilliant service by Karina
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Scunthorpe
Thanks for your feedback, Phil, and it's lovely to hear that you enjoyed great customer service from Karina. We appreciate you taking the time to share this with us. -Michael
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