Nateo at Crystal Peaks, along with his colleague were very helpful and sorted us out with a new 5G home hub for less than we're paying for poorer connection speeds, as well as an eSIM for my personal... See more
Company replied
Location
Switch locationUnit 7, Crystal Peaks shopping centre, S20 7PN Sheffield Crystal Peaks, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natao and Tom were very helpful and sorted my problem when lots of others couldn't.
Company replied
This was a pleasurable visit to renew my phone. Ryan the assistant manager is always so helpful and knowledgable. He gave us a few options to choose from. Tom did a full transfer over for me. So frien... See more
Company replied
Had home internet issues and popped in to the Three store in Crystal Peaks whereby Sophie skilfully renewed my contract and it saves me £22 per month with my wife's phone switched from O2! Excellent... See more
Company replied
Company details
About Three UK - 3Store Sheffield Crystal Peaks
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7, Crystal Peaks shopping centre, S20 7PN, Sheffield Crystal Peaks, Midlands, United Kingdom
- 01142483003
4.8
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natao and Tom were very helpful and…
Natao and Tom were very helpful and sorted my problem when lots of others couldn't.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
We’re so glad Natao and Tom could guide you along the way and fix what others couldn't. Have an awesome week ahead, Robert! 🚀 — Three Social Media Team
Chris is very helpful and patient with…
Chris is very helpful and patient with us. Explains and sorts our problems out every time. Thankyou for your help
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Janette, it brings a big smile to know how attentive Chris is whenever you get in touch, guiding you every step of the way and ensuring everything is smoothly taken care of, and we appreciate your kind words! — Three Social Media Team
Amazing service helped me transfer all…
Amazing service helped me transfer all my data
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Diane, for your 5 star review. We’re delighted that you had a wonderful experience 😊-Three Social Media Team
Always happy with the service
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thanks a ton, Anne! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰
Amazing service helped me take some…
Amazing service helped me take some viruses off my phone
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi John, it is brilliant to hear that our team was able to get your device sorted out and running smoothly again. — Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, we're thrilled to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
What a wonderful experience from Julian…
What a wonderful experience from Julian at crystal peaks
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey, Keith! 🎊 Great to hear. Hats off to Julian for making the experience epic. Your feedback means a lot to us! -Neha
Great customer service, friendly and helpful staff.
I visited this store in need of a new phone. I was served by sienna she was very helpful and friendly. Explained everything well to me and made me feel at ease. This is the second time I have visited this store and everytime I have had excellenct service.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Katie, it is fantastic to hear about your great experience with Sienna. We always want to make finding your next phone simple and stress-free, so your continued support means a lot to us. -Shivam
Ryan and sienna were very helpful and…
Ryan and sienna were very helpful and solved phone issue I had and I am very happy with their excellent customer service solving issue very quickly.
Thank you
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you for sharing this experience, Daniel. It’s wonderful to hear Ryan and Sienna guided you through each step and made the whole process seamless. ✨ -Veronica
Great experience.
This was a pleasurable visit to renew my phone. Ryan the assistant manager is always so helpful and knowledgable. He gave us a few options to choose from. Tom did a full transfer over for me. So friendly and helpful.
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thanks so much for sharing this, Sonia. We’re delighted to hear your visit went smoothly and that Ryan and Tom made the whole upgrade experience feel effortless. It’s great to know their guidance and friendly support left such a strong impression. 😇 -Prabhjeet
First phone contract
Me and my husband went in on 6th may, we're already 3 customers, to get a first phone for our son. They were all really helpful with choosing and plan and device, and friendly with it too. We were served by Thomas, a young guy. He had great customer service and would go back to that store again in future. Thanks!
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Amazing to hear this, Glitter 🌟 Choosing your son’s first phone is such a special and memorable moment for you, and we’re really pleased Thomas made the experience smooth and enjoyable 🙌 It’s fantastic to know you’d choose to visit us again in the future 💙 -Samad
Nateo at Crystal Peaks
Nateo at Crystal Peaks, along with his colleague were very helpful and sorted us out with a new 5G home hub for less than we're paying for poorer connection speeds, as well as an eSIM for my personal phone. They listened to what we needed, helped us with the technical aspects, didn't fill out heads with jargon, and we're very efficient in getting everything done in around 20 minutes.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
That’s wonderful to hear, Matthew! A big shoutout to Nateo at our Crystal Peaks branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Great service really helpful tom was…
Great service really helpful tom was great
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Allyson, great to hear you received such helpful service from Tom — it’s always good to know our team made things easy for you. -Shivam
The Staff were extremely kind and…
The Staff at Crystal Peaks Sheffield were extremely kind and patient therefore making your company better. Thankyou.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Emma! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Really great service
Really great service. Staff very helpful. Would definitely recommend!
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, thank you for the wonderful feedback. We’re so happy our team delivered such exceptional service. Your recommendation means a lot to us. -Maryalex
great service will definitely be…
great service will definitely be sopping here again
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Paul. Hearing that you had a seamless experience is exactly what we aim for. Your support keeps our team motivated to deliver the best. 😇 -Prabhjeet
Very helpful
Very helpful
In store Sorted my problem within minutes. Very kind and approachable
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you for your fabulous review, Gillian! 🌟 We’re really glad to hear everything went so well. -Veronica
Went to ee for help with my phone…
Went to ee for help with my phone manager very unhelpful.
Went in to 3 shop next door amazing service.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Andrea, thank you for your feedback. We’re sorry to hear you didn’t receive the support you expected at EE. It’s great to know the Three store next door provided excellent service. Your comments are appreciated. -Ayesha
Staff really helpful and gave us the…
Staff really helpful and gave us the answers to all the questions asked
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Kirsty! We’re thrilled our staff could provide clear guidance and support. It’s wonderful to know you felt well looked after throughout. -Suhaas
Really Helpful Brilliant Explained…
Really Helpful Brilliant Explained everything
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Josh, your message means a lot. Wonderful to hear the guidance you were given was clear, helpful, and left you with a strong experience. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.