Great experience from start to finish, extremely friendly helpful staff, knowledgeable to what I required, great price everything explained. Nateo was polite friendly and very helpful, credit to your... See more
Company replied
Location
Switch locationUnit 7, Crystal Peaks shopping centre, S20 7PN Sheffield Crystal Peaks, Midlands, GB
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See what reviewers are saying
I ordered a broadband deal online. I went in store to pick it up but I got advised to take out an add on instead as I'm already with Three so it was cheaper overall for me. Tom was such a great help,... See more
Company replied
Nateo at Crystal Peaks, along with his colleague were very helpful and sorted us out with a new 5G home hub for less than we're paying for poorer connection speeds, as well as an eSIM for my personal... See more
Company replied
Had home internet issues and popped in to the Three store in Crystal Peaks whereby Sophie skilfully renewed my contract and it saves me £22 per month with my wife's phone switched from O2! Excellent... See more
Company replied
Company details
About Three UK - 3Store Sheffield Crystal Peaks
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7, Crystal Peaks shopping centre, S20 7PN, Sheffield Crystal Peaks, Midlands, United Kingdom
- 01142483003
4.8
Excellent
80 reviews
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Really great service
Really great service. Staff very helpful. Would definitely recommend!
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, thank you for the wonderful feedback. We’re so happy our team delivered such exceptional service. Your recommendation means a lot to us. -Maryalex
great service will definitely be…
great service will definitely be sopping here again
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Paul. Hearing that you had a seamless experience is exactly what we aim for. Your support keeps our team motivated to deliver the best. 😇 -Prabhjeet
Very helpful
Very helpful
In store Sorted my problem within minutes. Very kind and approachable
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you for your fabulous review, Gillian! 🌟 We’re really glad to hear everything went so well. -Veronica
Went to ee for help with my phone…
Went to ee for help with my phone manager very unhelpful.
Went in to 3 shop next door amazing service.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Andrea, thank you for your feedback. We’re sorry to hear you didn’t receive the support you expected at EE. It’s great to know the Three store next door provided excellent service. Your comments are appreciated. -Ayesha
Staff really helpful and gave us the…
Staff really helpful and gave us the answers to all the questions asked
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Kirsty! We’re thrilled our staff could provide clear guidance and support. It’s wonderful to know you felt well looked after throughout. -Suhaas
Really Helpful Brilliant Explained…
Really Helpful Brilliant Explained everything
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Josh, your message means a lot. Wonderful to hear the guidance you were given was clear, helpful, and left you with a strong experience. -Manavata
Nateo was so Helpful,Courteous
Nateo was so Helpful,Courteous, Happy, Polite, Professional and Highly Efficient. He explained everything so well when he set up my phone contract-Renewing for 24 months.
Excellent Service:) ⭐️⭐️⭐️⭐️⭐️
He’s a Lovely Gentleman and a Credit to Three company:) 😃
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Tracey! We’re delighted Nateo’s professionalism and warm approach made renewing your plan such a positive experience. Your kind words mean so much to us. -Suhaas
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Evie, your delight is our joy. Thank you for sharing your kind words and dropping a 5 ⭐ -Ashifa
The team at the three store in Crystal…
The team at the three store in Crystal peaks are really helpful. They always help me out when I'm having issues
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
The Sheffield Crystal Peak team is on fire 🚀, consistently delivering the care you value and making every visit exceptional. Feedback like yours, Julie, fills us with pride. -Ashifa
very good service
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hello Martin, we’re thrilled to hear you had such a positive experience. Your feedback means a lot to us. -Suhaas
Excellent more than happy
Excellent more than happy. Natai fixed my problem and really took the time to make sure I was taken care of
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
It is great that Natai’s patient care ensured everything was sorted for you. We’re glad you had such a positive experience. We appreciate the feedback, Glyn! -Suhaas
I had a really positive experience
I had a really positive experience. Tom helped with my phone and sim upgrade and was able to inform me that I qualified for a better deal than I walked in expecting. Took no time at all and was seamless
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
That’s brilliant to hear, Paul! 🎉 We’re pleased Tom was able to make your upgrade seamless and even secure you a better deal than expected. Thanks for taking the time to share such positive feedback. -Neha
Reply from Three UK - 3Store Sheffield Crystal Peaks
Lovely to hear, Jenny, that Ryan provided you with the very best service throughout. We’re so happy! Wishing you all the very best ahead. 😊 -Ayesha
Sorted new router out great service…
Sorted new router out great service Thanks Ryan
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Paul, thank you for your kind words. We’re delighted Ryan could help with your router and give you the support you were looking for. -Shivam
They are literally scammers..
They are literally scammers...
I went there (at crystal peaks) for getting simcard. But their simcard didn't worked on my Sony Xperia 1 phone. Thn they offered me a new phone for just 5 pounds extra in my bill for 3 years.. I accepted it. But now my bill is nearly 50 pounds!
I went there back to fix that issues, but they literally told me that it's too late, I've been using the phone for a week!
The phone they gave me (honor 400 smart) is brand new 200 pounds. But now it will cost me over thn 1000 pounds!!!
Shame on you 🖕🖕🖕
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Diran, We’re sad to hear about your experience at Crystal Peaks. We understand how frustrating it must have been with the SIM card issue, the unexpected costs, and feeling let down when you tried to resolve it. We’d really like the chance to look into this further and support you. Please connect with us here: https://bit.ly/3C43TKN. So we can check your account details and get this sorted. We're available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Prabhjeet
Very helpful and friendly
Very helpful and friendly. Would recommend to anyone
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Very helpful and informative plus…
Very helpful and informative polite and friendly
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey Karl, we’re so happy to know you received the best help from us. Here’s to many more happy moments! 🥰 -Ayesha
We were served by Tom he was reall helpful and everything was explained in detail
We were served by Tom he was really helpful.
Loved the service offered by Tom
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Vee! We’re delighted to hear that Tom made such a positive impact during your visit. We also hope that on your next visit you’ll feel inspired to share 5 ⭐ review. -Prabhjeet
Sophie helped massively thanks
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Lewis, thanks for sharing; great to hear Sophie provided clear, supportive guidance. -Kishan
Fixed my charger port so I can charge…
Fixed my charger port so I can charge my phone
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Amazing, Andrew! We're glad to hear that our team provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
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