Great experience from start to finish, extremely friendly helpful staff, knowledgeable to what I required, great price everything explained. Nateo was polite friendly and very helpful, credit to your... See more
Company replied
Location
Switch locationUnit 7, Crystal Peaks shopping centre, S20 7PN Sheffield Crystal Peaks, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a broadband deal online. I went in store to pick it up but I got advised to take out an add on instead as I'm already with Three so it was cheaper overall for me. Tom was such a great help,... See more
Company replied
Nateo at Crystal Peaks, along with his colleague were very helpful and sorted us out with a new 5G home hub for less than we're paying for poorer connection speeds, as well as an eSIM for my personal... See more
Company replied
Had home internet issues and popped in to the Three store in Crystal Peaks whereby Sophie skilfully renewed my contract and it saves me £22 per month with my wife's phone switched from O2! Excellent... See more
Company replied
Company details
About Three UK - 3Store Sheffield Crystal Peaks
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7, Crystal Peaks shopping centre, S20 7PN, Sheffield Crystal Peaks, Midlands, United Kingdom
- 01142483003
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite
Very polite, great attitude to helping us look for and get what we needed.
No pushing things on to us that we didnt need/want.
Brilliant experience in store.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, it’s wonderful to know you felt supported with care and ease. Thank you for taking the time to share your experience. -Suhaas
Tom was extremely helpful and was able…
Tom was extremely helpful and was able to explain everything very clearly.
Went over the options and didn't pressure any decision
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Daneil, we’re delighted Tom guided you with patience and clarity, helping you explore options comfortably. Thank you for sharing, and wishing you a wonderful day 😊 -Suhaas
Reply from Three UK - 3Store Sheffield Crystal Peaks
Woohoo 🎉 Thrilled to know you had a great experience 🚀 Thanks for the glowing 5⭐ review, Gordon. -Arvind
Great service.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Woohoo 🎉 Amazing to hear you had such a fantastic experience 🚀 Thanks for the glowing 5 ⭐ review, Kevan. -Arvind
Had home internet issues and popped in…
Had home internet issues and popped in to the Three store in Crystal Peaks whereby Sophie skilfully renewed my contract and it saves me £22 per month with my wife's phone switched from O2!
Excellent service and superb service throughout!
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
What a brilliant update to receive, Brian. It is fantastic to hear how smoothly everything was handled, and Sophie’s dedication clearly made your visit outstanding. Your experience really highlights the care and expertise she brings to every customer. -Manavata
Helped me clean out my phone charger…
Helped me clean out my phone charger port even though I'm not with three. Great service
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Lee, it’s a pleasure to know our team stepped in to resolve that hardware issue for you. Providing top-tier assistance to everyone who visits us is exactly what we strive for, and we’re glad you had such a positive experience! -Kishan
Great service from tom and chris
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey Mathew, thank you for sharing this amazing 5⭐ review! We’re thrilled that Tom and Chris gave you such a fantastic experience. -Veronica
Great service.
The two guys in Crystal peaks were brilliant. First class.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
It’s great to hear about the high standard of service you received at Crystal Peaks, David. Our team members aim to provide a top-tier experience every time you step into the store. We're glad they made such a positive impression on you. -Kishan
Tom was very helpful
Tom was very helpful. Listened to what I wanted and got me the best deal.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thanks for sharing your experience, Laura! It’s great to hear Tom was helpful and made sure you got exactly what you needed. We appreciate you taking the time to share this with us. -Kishan
Excellent service from all the staff…
Excellent service from all the staff at three
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hello Barry! We're thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Helpful staff
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Helped fix my phone amazing service
Helped fix my phone amazing service
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Anthony, it’s great to know everything was sorted smoothly for you. We’re glad the support you received left a strong impression. -Kishan
Really helpful and quick service
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hello Lara! We’re so happy to hear that you received the best help from our team. Thank you for making our day, and we hope yours is just as amazing! ☺️ -Kashish
Reply from Three UK - 3Store Sheffield Crystal Peaks
Nikki, your feedback fills us with joy 🌈. Creating a seamless experience is at the heart of what we do, and your words make it all worthwhile 🙌 -Ashifa
Ryan and Tom were both extremely…
Ryan and Tom were both extremely knowledgeable and friendly too, ensuring you knew everything you needed to know.
The fact it was a no pressure sale was also a sweet relief.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
You made our day, Lee! 🎈 Huge thanks for the 5 ⭐ review. We're glad you had a great experience with Ryan and Tom, and we hope your day is just as awesome as you are! -Afaq
Extremely satisfied
Excellent service every time need advice, always pleasant, polite, patient staff under Ryan manager at Sheffield S20 8LX branch
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thanks for the fantastic review, Mary! 🙌 We’re thrilled that Ryan and the team continue to deliver excellent service each time you visit our Sheffield store. -Veronica
Chris has been so helpful in setting my…
Chris has been so helpful in setting my new phone up for me.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Amazing, Josephine! It’s great to know that Chris was super helpful to you. We truly appreciate your feedback! ☺️ -Kashish
Excellent service from Chris at our…
Excellent service from Chris at our local crystal peaks store today I renewed my contract all in exceptional time was very friendly x outstanding customer service thankyou
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Mrs. Simpson, we're thrilled to hear this! 💙 Chris at the Crystal Peaks store made everything smooth and hassle free, with your contracts renewed. Thanks for sharing your experience! -Neha
Reply from Three UK - 3Store Sheffield Crystal Peaks
YAY 🎉 Anne, we love hearing this 🌟 We’re delighted to know our team made your experience enjoyable. Thank you for taking the time to share this with us. -Arvind
Excellent service from Ryan and Tom
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey Tracey, that’s amazing! We’re delighted to hear Ryan and Tom sorted everything for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.