Three UK - 3Store Southport Reviews 

64
TrustScore 5 out of 5

4.8

17 Marble Place Shopping Centre, PR8 1DF Southport, North, GB


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Rated 5 out of 5 stars

(SOUTHPORT STORE) I had a great experience, specifically with Megan. She was lovely, helped me get the answers I needed and helped me get the best value of my money. Would 100% recommend this location... See more

Company replied

Rated 5 out of 5 stars

Wiktoria was a joy to be served by. She was very patient with me as I am not very good with technology. She made me very comfortable with a really nice conversation as I normally don't like going into... See more

Company replied

Rated 5 out of 5 stars

I want to Thank lovely Viktorija, at Southport branch, helping me to upgrade my phone, broadband and tablet (loads at one go!) She helped me from A to Z , answered all my questions, helped with set... See more

Company replied

Rated 5 out of 5 stars

Went in to check my current plans that I have with 3 as they got a bit mixed up and Wiktoria was so helpful at putting all back in order me and helping understand what I had with them and sorted me so... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Southport

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 17 Marble Place Shopping Centre, PR8 1DF, Southport, North, United Kingdom

  • 1704539874

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

32,374 reviews in the last 12 months

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Rated 5 out of 5 stars

Wiktoria was fantastic.

May 23, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi John, nice to know Wiktoria left such a strong positive impression during your time with the team. -Kishan

Rated 5 out of 5 stars

New phone

Thanks to Sinthia for helping

May 21, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Amazing, Sarah! Great to know that Sinthia was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Mike at three went out of his way to…

Mike at three went out of his way to sort the problem on my phone and sorted about 3 or 4 different problems in one go. I'm very happy with the service he provided. 😄

May 18, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you for the glowing review, Alan! 🌟 We’re thrilled Mike could step in and resolve the issue on your device and even handled several matters during that time. -Maryalex

Rated 5 out of 5 stars

Kaitlyn set up my phone good

Kaitlyn set up my phone good

May 18, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Douglas 🎉 Your kind words truly mean a lot to us. We're pleased to hear that Kaitlyn provided such supportive service while getting everything set up on your phone. 😊 -Neha

Rated 5 out of 5 stars

Your staff.

The friendly, helpful staff, Viktoria, at the shop are the main reason. I prefer to deal with people rather than online, and have always found your staff to be excellent.

May 16, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks a lot, Ray! 😊 Wonderful to know Viktoria and the team keep delivering the kind of service that keeps you coming back. -Ayesha

Rated 5 out of 5 stars

Victoria was absolutely amazing

Victoria was absolutely amazing. She walked me through the whole process and sorted everything out for me! She's great

May 14, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you for your feedback, Karolina. We’re delighted to hear Victoria guided you through the process so clearly and resolved everything for you. It’s great to know you had such a positive experience. -Samad

Rated 5 out of 5 stars

Kaitlyn and Mike were really helpful…

Kaitlyn and Mike were really helpful and great setting up my new phone. Really recommend Southport Three for a great deal.

May 13, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

That’s wonderful to hear! A big shoutout to Kaitlyn and Mike at our Southport branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica

Rated 5 out of 5 stars

The support from Mike supporting me…

The support from Mike supporting me this morning, making the dreaded experience of changimg my phone so seamless, a real credit to company

May 8, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you for sharing your experience, Frances! 🌟 Great to know Mike supported you and got everything sorted. -Veronica

Rated 5 out of 5 stars

Wiktoria excellent

Wiktoria excellent. Thanks

May 5, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hey David. We're glad that Wiktoria made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet

Rated 5 out of 5 stars

Kaitlyn and Mike sorted my phone and…

Kaitlyn and Mike sorted my phone and very helpful.

May 2, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi Janet, thank you for taking the time to leave such a wonderful 5⭐ review! Kaitlyn and Mike’s expertise and kindness truly shone through, and we’re thrilled they were able to get your phone sorted so smoothly. -Neha

Rated 5 out of 5 stars

Kaitlyn sorted my billing issue and was…

Kaitlyn sorted my billing issue and was very knowledgeable and honest

April 17, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you, Lee! We’re glad Kaitlyn’s clear guidance and honesty helped resolve your billing concern smoothly. Your feedback means a lot. -Suhaas

Rated 5 out of 5 stars

Very good experience

Very good experience. Kait was very knowledgeable and dealt with us swiftly and professionally. My husbands phone is a Motorola, she was very knowledgeable on this. 10 stars!

April 25, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi Gina, we’re so glad Kait’s knowledge and professionalism made the process smooth for you both. Thank you for taking the time to share your experience. -Suhaas

Rated 4 out of 5 stars

Great Service from Kait in the three…

Great Service from Kait in the three shop in Southport. Everything sorted In 10 minutes.

April 16, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks a lot, Brian! Kait’s got a real talent for getting things done quickly, and we’re happy she made your experience a good one. 🥰 -Ayesha

Rated 5 out of 5 stars

The customer representative

The customer representative, Wiktoria, was very knowledgeable and helpful and made my transfer easy and clear and is an asset to your company

April 14, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Yay Mark 🎉 Your kind words and 5 ⭐ review truly mean a lot to us. We're delighted that Wiktoria showed such great expertise and provided clear support to make that data transfer effortless 🌟 Here's to more great moments ahead 💙 -Arvind

Rated 5 out of 5 stars

Wiktoria is the best!

My experience with Wiktoria was exceptional and she really went above and beyond helping me to find the best and cheapest contract for me. Thank you.

April 11, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hey there, we’re thrilled to hear this, thank you! 🌟 Wiktoria always strives to deliver the best deals, and we’re glad to hear she made your experience exceptional. -Samad

Rated 5 out of 5 stars

Kait was really helpful and explained…

Kait was really helpful and explained how to use our devices and set up are devices excellent service

April 4, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hello Alan, we’re delighted to know Kait made the process smooth and ensured everything was set up perfectly on your device. Your appreciation means a lot 🥰 -Neha

Rated 5 out of 5 stars

Susan was fab

Susan was fab, keepinf me right and setting up my new phone

April 3, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hello Gail, we’re delighted Susan guided you so smoothly with your new phone. Thank you so much for your glowing 5 ⭐ review. -Suhaas

Rated 5 out of 5 stars

The staff were very helpful…

The staff were very helpful (Sinthia/Mike) and explained the different options transparently and honestly. They set up my new phone so I could use immediately and not spend ages struggling at home!
Recommended without reservation.

March 31, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you, David, for such a fantastic review. We’re delighted to hear Sinthia and Mike made everything clear and ensured your new phone was ready to go straight away. Your recommendation means a great deal to us. 😇 -Prabhjeet

Rated 5 out of 5 stars

Susan was very helpful in-store and…

Susan was very helpful in-store and gave excellent service. Always go into the Three store for help

March 27, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks, Douglas! It’s wonderful to hear Susan gave you such great support in‑store. We’re glad you always feel confident coming to us for help. -Shivam

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