Three UK - 3Store Southport Reviews 

64
TrustScore 5 out of 5

4.8

17 Marble Place Shopping Centre, PR8 1DF Southport, North, GB


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Rated 5 out of 5 stars

(SOUTHPORT STORE) I had a great experience, specifically with Megan. She was lovely, helped me get the answers I needed and helped me get the best value of my money. Would 100% recommend this location... See more

Company replied

Rated 5 out of 5 stars

Wiktoria was a joy to be served by. She was very patient with me as I am not very good with technology. She made me very comfortable with a really nice conversation as I normally don't like going into... See more

Company replied

Rated 5 out of 5 stars

I want to Thank lovely Viktorija, at Southport branch, helping me to upgrade my phone, broadband and tablet (loads at one go!) She helped me from A to Z , answered all my questions, helped with set... See more

Company replied

Rated 5 out of 5 stars

Went in to check my current plans that I have with 3 as they got a bit mixed up and Wiktoria was so helpful at putting all back in order me and helping understand what I had with them and sorted me so... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Southport

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 17 Marble Place Shopping Centre, PR8 1DF, Southport, North, United Kingdom

  • 1704539874

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

32,489 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good staff andots if help from…

Very good staff and lots if help from Susan

March 16, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi John, thank you for choosing us. We’re delighted Susan and the team provided attentive, professional support. -Kishan

Rated 5 out of 5 stars

Susan and Kaitlyn helped me set up my…

Susan and Kaitlyn helped me set up my phone brilliant service

March 15, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hey Jenny, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Renewed contract

Renewed contract, very good service,sorted phone , very good service.

March 2, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thank you for sharing your feedback, Val. It’s great to hear your upgrade went smoothly and that our team made sure everything with your phone was handled well. -Afaq

Rated 5 out of 5 stars

Exceptional service

Exceptional service, product knowledge and listening. Thanks for your support and time.

February 13, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Wow, we absolutely love hearing this, Simon! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day! -Afaq

Rated 5 out of 5 stars

Susan was excellent example of the…

Susan was excellent example of the person you want. Nothing was to much trouble excellent👍💯

February 12, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks, Robert! Susan turns every challenge into a calm, easy moment. Hope we get to see you again soon. 😊 -Ayesha

Rated 5 out of 5 stars

Wiktoria helped us in store today

Wiktoria helped us in store today, super fast, super simple! And was amazing entertaining my son!!

February 8, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi Abigail! It is brilliant to hear how Wiktoria looked after your family today and made the whole process quick and easy for you. -Kishan

Rated 5 out of 5 stars

Came in to get new phone n Sinthia was…

Came in to get new phone n Sinthia was extremely helpful n professional.
Thank you

January 16, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hey Geraldine, we’re so happy to hear that you received such great help from Sinthia! Thank you for brightening our day, and we hope yours is just as amazing. ☺️ -Kashish

Rated 5 out of 5 stars

Michael being person centred

Michael being person centred
Very patient and not rushed. We had a pleasurable experience. Michael took his time to explain everything.

January 12, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Wow! 🎉 Amazing, Kathy! It’s great to know that Michael was super helpful to you. Thank you so much for trusting and choosing us, we’re always happy to help! 😄 -Kashish

Rated 5 out of 5 stars

I want to Thank lovely Viktorija

I want to Thank lovely Viktorija, at Southport branch, helping me to upgrade my phone, broadband and tablet (loads at one go!) She helped me from A to Z , answered all my questions, helped with set up, in Professional and supportive way. Thank you so much for your assistance and your extra mile was appreciated 👏

January 6, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Absolutely fabulous! We’re glad Viktorija was such a great help to you at our Southport store. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Excellent service

Excellent service

January 2, 2026
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks for your 5 ⭐ review, Mandy, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. Happy New Year 🎊. -Michael

Rated 5 out of 5 stars

Went in with problems with my phone

Went in with problems with my phone, they have great advise and fixed the issue. Also gave good advise on how to protect myself from fraud

December 11, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Sorry to hear that you had issues with your phone, Irene, but glad to hear our team have been able to support you with this 😊 Thanks for the 5⭐ review! -Jade

Rated 1 out of 5 stars

Worst store ever had to deal with

Worst store ever had to deal with. Staff rude, unhelpful and money grabbing. Take advantage of people that don’t understand their long winded contracts. Disgusting store ran by even worse people.

December 5, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hello there.

We're sad to hear you've had a poor experience while in our store. The experience you've described doesn't match up with our own expectations and goals. We're grateful for the feedback you've provided as it lets us know what we're doing right, and what can be improved, and improving our services is something we work towards each day. -Pete

Rated 5 out of 5 stars

Kaitlyn was really helpful today

Kaitlyn was really helpful today. She helped me set up a new sim and made the whole process stress free.

December 4, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks for this amazing 5⭐ review, Emily. We really appreciate you taking the time to send this over to us! Great work Kaitlyn 🎉 -Jade

Rated 5 out of 5 stars

Kaitlyn sorted me out with a good data…

Kaitlyn sorted me out with a good data sim she was so helpful and made it easy

December 4, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Thanks for this amazing 5⭐ review, Perry. We really appreciate you taking the time to send this over to us! Great work Kaitlyn 🎉 -Jade

Rated 5 out of 5 stars

Very helpfull great service

November 28, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hello Ingram, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Went in with adverts popping up in my…

Went in with adverts popping up in my phone. Paul fixed this quickly and risky and then helped me get a great deal on a tablet. Brill service

November 27, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

We're chuffed to hear it, Danjela! Thank you for leaving Paul a deserved great review :) -Scott

Rated 5 out of 5 stars

Very pleasant and very helpfull

Very pleasant and very helpfull. Extremely knowledgeable . A very pleasant experience alround.

November 23, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

Friendly and informative service

Friendly and informative service. Good value for money

November 7, 2025
Unprompted review
Three UK - 3Store Southport logo

Reply from Three UK - 3Store Southport

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

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