Very friendly and efficient service. And even though my order had not yet been delivered to store, the representative was happy to find a work around, by offering another model of device whilst st... See more
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Aisha and Muman were really helpful in setting up our sims and getting new phones, im very greatful and appreciative for their service
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Aisha was very helpful in solving my problem and even lowered my monthly payment. Thank you!
Company replied
Muman the Assistant manager helped me sort out my daughter's phone line and add a very good deal for my sons new phone sim. Very polite and very professional. Also very informative with any questions... See more
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Company details
About Three UK - 3Store St Albans
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 39 The Maltings, AL1 3HL, St Albans, London, United Kingdom
- 01727866641
4.9
Excellent
96 reviews
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A great experience in store today…
A great experience in store today picking up a 5g hub, Muman was so knowledgeable about the network and device, great asset to the store.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
That’s a brilliant shoutout Krishna 😊 Wonderful to know Muman shared such clear guidance on the device and network, making your 5G hub experience a smooth one. Appreciate you taking the time to highlight this ❤️ -Arvind
Really good experience today
Really good experience today. Yaz helped me find the best deals for my needs. Very friendly team.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Becky, great to hear you had a good experience — it’s lovely to know Yaz helped you find options that suited your needs, and that the team made you feel welcome. -Shivam
Good choice for me
Good choice for me
Customer Service is very reliable and kind specially at Tree store St Albans
May 12, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Fatima, your feedback is truly appreciated. It’s wonderful to know the St Albans team made you feel supported and confident in your choice. -Manavata
Terrific service from Muman and Waqar
Terrific service from Muman and Waqar, had an issue with my bill, and they helped me amazingly
May 8, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi there, thank you for sharing this. We’re really pleased to hear Muman and Waqar were able to step in, sort out the billing concern, and make things feel much easier for you. We truly appreciate you taking the time to let us know 😊 -Samad
The customer service rep was very…
The customer service rep was very attentive and really helped me. I was able to get exactly what I wanted done.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Wow, we absolutely love hearing this, Tamilore! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Carlo and Waqar were really good and…
Carlo and Waqar were really good and really professional helped me to get everything I needed done.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you for sharing this lovely comment, Mohammad! We're thrilled to hear that Carlo and Waqar provided such great support and ensured everything was handled so smoothly. -Afaq
Process was simple and quick to update…
Process was simple and quick to update my phone.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hey Lucy, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that your visit was exceptional. -Ashifa
I came in for a WiFi setup and got…
I came in for a WiFi setup and got great help from taz in the store and it was a pleasant experience
May 4, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you for sharing this feedback, Dharmik! We’re glad your time with us was both smooth and enjoyable. 🌟 -Veronica
excellent customr service
I’ve received excellent customer service from Carlo today. Highly recommend
May 2, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Wow, Sophia! 🎉 It’s wonderful to hear that Carlo made your experience seamless. It’s great to know you’d recommend us. -Neha
Came in to check my contract and ended…
Came in to check my contract and ended up taking a phone after getting a great offer from Yaz and Carlo.
April 28, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Gazi! It’s great that Yaz and Carlo found you a perfect deal. We hope you love your new device. -Suhaas
Staff member(Heyder) with…
Staff member(Heyder) with professionalism and honesty. Clear communication and a smooth process made it a great experience working with him. Thanks a lot!
April 25, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Inam, your message means a lot. Wonderful to hear Heyder delivered such trustworthy, smooth assistance and left you with a strong experience. -Manavata
Great service, thank you
Great staff, took time to solve our problem
April 25, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
That’s what we love to hear, our service hitting a full 10/10! Thanks for the 5⭐ rating, Jason 😀🥰 -Ayesha
Reply from Three UK - 3Store St Albans
Hi Dillen, we really appreciate your message. Great to know the staff looked after you so well ⭐️ -Ayesha
Carlo and yas very good customer service
Carlo and yas very good customer service
April 24, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you for sharing your thoughts, Tutu. It’s great to hear that Carlo and Yas made your experience a positive one. -Afaq
Can't fault the service
Can't fault the service. I upgraded my mobile broadband router deal and then was able to get a bundle deal for a new SIM only deal which is much better than what I have been paying. Nice and smooth to set everything up and the person I dealt with was 10/10
April 24, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Josh, we really appreciate you sharing this. A seamless setup and outstanding service are exactly what we aim for, and it’s great to know we delivered that for you. -Manavata
Excellent Customer service
Haydar gave me excellent customer service today in the St Albans store.
He took time to listen and understand my budget and gave me a deal that I was comfortable with. He took time to go through the Ts&Cs and phone set up.
Also offered me extras to keep my new device protected- which is very important.
I also observed that he a trainee-Aisha who he took through tasks in a very calm manner.
All in all, I am very happy with my new device and gadgets purchased today
April 12, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Yemisi, we really appreciate your review. It’s great to hear Haydar offered such excellent service, explained everything carefully, and helped you find a deal that suited you. We’re glad Aisha received calm and supportive guidance as well. Enjoy your new device and accessories. 🤗 -Ayesha
Lovely in store experience
Both the boys in store were lovely and helped me out with my broadband after the one I got online wasn't working, they set up a new one and made sure it was working before I left.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Yay, Lorraine 🎉 Your kind words and 5⭐ truly mean a lot to us. We’re delighted to hear our colleagues provided such supportive service while getting everything set up on your new broadband. Enjoy every moment with your new device 😊 -Neha
Had a really good experience with Yaz
Had a really good experience with Yaz - he explained everything very clearly
April 6, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you so much for sharing this lovely feedback, Vicki! We're delighted to hear that you had such a positive experience with Yaz. -Afaq
Yaz from the St Albans branch was extremely helpful and personable!
Yaz from the St Albans branch was extremely helpful in helping us make our decisions for new contract - very helpful and friendly. Fantastic customer service.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you for sharing your experience, James. We’re delighted that Yaz at our St Albans branch, with clear explanations and a helpful approach, made you happy with your new contract. -Neha
Great Experience in Three St Albans
Muman and his boss were amazing! They’re so helpful finding the best deal for us, go above and beyond in everything and are so patient explaining the process!
April 3, 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Rois, thanks for taking the time to share this. We’re pleased Muman and the store manager at our St Albans store took great care of you, guided you through the options, and made everything easy to follow. We appreciate the kind words. -Kishan
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