I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an as... See more
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NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a... See more
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JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contra... See more
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Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
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Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
129 reviews
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Reply from Three UK - 3Store Staines
This is fantastic to hear 🚀 Philip. We’re pleased Nicki’s attentive care earned such lovely feedback 🌻
- Three Social Media Team
I've been with 3, for years now and have…
I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an asset to you company, polite, knowledgeable and a pleasure to chat with.
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Diane, thank you for the amazing feedback. We truly appreciate your long standing support with Three, and we’re delighted to know that Maya’s warm approach and expert guidance at our Staines store made signing up and setting up your new broadband feel effortless.
– Three Social Media Team
Excellent service from Nicki and great…
Excellent service from Nicki and great communication!
June 30, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Nikita, thank you for the 5⭐ review. We're thrilled to hear Nicki made your experience seamless.-Three Social Media Team.
Mara provided great customer service
Mara provided great customer service. So welcoming and made the process so easy!
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Sofia. It is wonderful to hear that Mara looked after you so well and ensured everything went smoothly during your visit. We are delighted that her warm approach stood out, and thank you for taking the time to share your lovely feedback. -Shivam
Naz Amazing service
Naz Amazing service, took his time to help me set up my new device. Could not have been more helpful.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Colin, it is wonderful to hear that your transition to a new device went so smoothly and comfortably. We are incredibly glad Naz could step in to guide you through the setup carefully and ensure you were fully supported from start to finish. -Shivam
Alina very good at service and she…
Alina very good at service and she helped me a lot. Sorted out my business contact very happy
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s awesome, Jubilee 🎉! We’re glad you received such caring and helpful support. Alina went above and beyond to make everything effortless, and we truly appreciate you sharing your wonderful experience. -Neha
Nicki was nice
Nicki was nice , well explained and gave me good deal . Happy with the service
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Your shout‑out is WOW ✨ D.B. Nicki offered clear and thoughtful guidance, helping you land a fitting plan with a supportive approach 💫 -Arvind
Home Broadband and SIM deal…
The colleagues at Three store in High St Staines explained the offers and ways the 3 Home Broadband works and they also explained bundled offers. Syed and Mara helped me choose the right contract and bundled offers. Thank you.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Prasad, thank you for sharing your experience. We are glad to hear that Syed and Mara looked after you so well and provided a positive interaction. It is wonderful that our team took the time to guide you through everything and find the ideal option for your requirements. -Kishan
Very good service from nicki
Very good service from nicki. She was excellent, knowledge and very patient with me.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s brilliant, Mark 🌟 Delighted to hear Nicki shared her top-tier insight and serene guidance to help you. Wishing you plenty of smiles ahead 😊 -Arvind
I was seen by Nicki
I was seen by Nicki, very good service , she sorted my broadband, very polite and knowledgeable girl. Well done
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Wow, Anthony! Your review is next level awesome! 🎉 Huge shout out to Nicki for making it unforgettable. Many thanks 😉 -Kashish
We had Nikki today
We had Nikki today, and the service was lovely, she was polite and made things easy to understand.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s brilliant, Ada! We’re glad to hear you had such a wonderful experience with Nikki. It’s lovely to know she guided you through everything clearly. Thank you for taking the time to leave us a 5⭐ review. -Neha
Amazing customer service from Mara
A lady called Mara in the store was really helpful with getting me enrolled onto a Three mobile data plan and was super kind as she helped me pick the best plan and move over my original number onto my new SIM.
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks so much, Zacchaeus! 🎉 We’re so happy Mara could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Alana was the most helpful and patient…
Alana was the most helpful and patient lady. What a gal!!!
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you, Richard. We’re pleased that Alana delivered the level of care and patience you were hoping for. We appreciate you taking the time to leave a review. -Ayesha
Outstanding service
JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contract and a completely new opinion of 3. thank you
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Monica, thanks so much for sharing this. It’s great to hear JK took the time to patiently support you through everything and ensure the best outcome. It’s wonderful to know your experience turned things around. 🎉 -Neha
Excellent Customer Service from Sara
Big thanks to Sara for her outstanding customer service. She was patient, helpful, and very knowledgeable. It’s rare to get support this good nowadays!
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Krishan, thanks for sharing! Sara's politeness and support made things better for you. That’s the kind of care we love to see. 🌻 -Ayesha
Very Happy…
Naz was so very helpful and listened to all the requirements I needed . I've come away with an excellent deal which I'm very happy with ! I will certainly recommend 3 and Naz to my friends and family . Thank you Naz and three 😁
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Really appreciate your feedback, Terri. It sounds like Naz provided exceptional support and made sure every detail was covered. We’re delighted you found a deal that suits you so well, and your recommendation truly means something. -Manavata
Happy with the service today from…
Happy with the service today from nicki. She was very welcoming, full knowledge and great communication. She sorted my phone and I was happy with everything. Thank you Nicki
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Love this, Frank! 😄 Nicki’s friendly energy and knowledge really shine through, thrilled she could sort your phone and leave you happy! -Ayesha
Just want to say thank you to Nikki at…
Just want to say thank you to Nikki at The 3 shop in Staines. She was really helpful, patient, informative and professional as she explained my contract and set up my new phone.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Sandra, thank you for the incredible ⭐⭐⭐⭐⭐ review. We're delighted that Nikki provided such great support and helped you with your new device at our Staines branch. Have a wonderful day.😊 -Maryalex
Amazing help from sara
Amazing help from sara, me and my son came in as as there was a problem with his sim, she helped us and answered all our extra questions. She really knows what shes doing. Amazing service.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Staines
We appreciate your feedback, Jolanta. It’s great to know that Sara guided you both through the SIM issue and provided clear answers to all your additional questions. -Manavata
Sara was amazing
Sara was amazing, she helped with all our needs and questions. Customer service to the highest standard.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks so much, Jakub! We’re delighted you had such a positive experience with Sara, and your kind words mean the world to our team. 😊 -Neha
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