I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an as... See more
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NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a... See more
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JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contra... See more
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Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
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Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
129 reviews
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Very happy with Nikki's service today
Very happy with Nikki's service today. She helped me setup my phone and tablet and gave me all the information. She gave me a deal I was very happy about. She went through all the options with me. Thank you
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Georgina, great to hear Nikki was able to set up your phone and tablet and walk you through all the options. She’ll be happy to know you left with a deal you’re pleased with. 🥳 -Ayesha
Extremely helpful.
Extremely helpful.
2 very satisfied customers.
Both walked out with new phone and contracts
Thankyou very much Alina
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Staines
🌟 Thank you so much for sharing this, Sian! It’s wonderful to hear that Alina provided such great support and helped you leave with a brand new device and plan. Enjoy the rest of your day! -Afaq
The ease of setting up the 3 phones was…
The ease of setting up the 3 phones was made so easy by Sara. I’m looking forward to many years of using 3 network.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Staines
We really appreciate your feedback, Bryan. It’s great to hear Sara made the process easy and that you’re excited to continue with us. -Shivam
Really insightful and very helpful took…
Really insightful and very helpful took time to explain the process in full! 10/10
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hello, Troy! We truly value your feedback. It’s great to hear how clearly everything was explained and that the time taken made the experience so straightforward for you. 🥰 -Prabhjeet
Mara ⭐️⭐️⭐️⭐️⭐️
Once again i came along to 3 store and Mara sold me to upgrade my old number to a contract. Well done to 3 team at staines. Awesome service
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Staines
We’re thrilled Mara and our Staines team could assist you so smoothly, Mahomed. Thank you so much for the 5 ⭐ review! -Suhaas
Every time I have seen Sara she has…
Every time I have seen Sara she has been extremely helpful and knowledgeable. Thank you Sara for your assistance.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Felicity, we’re thrilled Sara made your experience so positive! Thank you for this amazing 5⭐ review! -Veronica
It was a very good experience
It was a very good experience. Very friendly and kind when helping especially Sara. Very patience when helping and always listens to the customer. Thank you for your help
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks so much for this, truly appreciated! Sara will be absolutely thrilled to hear how much her support meant to you. She brings so much care and attention to every moment, and it’s amazing to see that shine through in your visit. -Manavata
Great service and experience
Sara was wonderful, informative, knowledgeable and friendly.
I usually find coming in something I don’t look forward to but it was a good experience.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you so much for sharing your experience with Sara, CA. We’re thrilled by your kind words and truly appreciate the 5 star review. It’s wonderful to know our team made such a positive impression. 🤗 -Kashish
The service at this place is absolutely…
The service at this place is absolutely rubbish extremely unhelpful and very lazy ,, ordered a mini WiFi ,,, they said name didn’t match even though it matched correctly,, I could ordered it to home delivery job done ,, no more three . Full stop. And the lady couldn’t understand English either …
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi there, we’re sorry to hear about the challenges you’ve encountered. We understand how concerning this must be for you, and we want to make it clear that this isn’t the experience we aim to provide. Our team is ready to take a closer look, and we kindly ask that you start a chat. Please reach out to us through our official Contact Us page: https://bit.ly/3C43TKN. We're available Monday to Friday from 8 AM to 10 PM, and on weekends from 9 AM to 8 PM. -Manavata
Wonderful
Wonderful, quick easy and full of great advice! Thank you Naz in Staines!
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Your review made our day, Natalie! We’re delighted that Naz in Staines was able to help with ease and provide such great advice 💡. Thank you for sharing your experience. -Shivam
Absolutely great service from Mara
Absolutely great service from Mara. We walked in with a slight idea of what we wanted but Mara made our shopping experience very easy and enjoyable. Will definitely recommend her services at 3. Young vibrant full of energy lady and knowledge of the products.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you for taking the time to share this wonderful feedback, Jesse! We’re delighted to hear that Mara made everything straightforward throughout your experience. -Afaq
Alina at Staines Upon Thames was…
Alina at Staines Upon Thames was amazing quick, efficient and solved my phone problem. An asset to Three. I have been a Three network user for 22 years and still impressed
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hats off to you, Sheron 🎊 Your long‑standing loyalty is truly appreciated and it’s great to hear Alina at our Staines‑upon‑Thames store supported you so efficiently and got everything sorted just the way you needed. Wishing you the very best 🥰 -Arvind
He was attentive to my needs and he…
He was attentive to my needs and he provided a good service 😇😇
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Ether, it’s great to know that he looked after you so well and made sure you had a positive experience. 😇 -Kishan
Reply from Three UK - 3Store Staines
Hi Daniel, we absolutely love hearing feedback like this! A huge shoutout to Nikky for being so helpful. We hope you have a wonderful day 😊 -Suhaas
Nikki saw me
Nikki saw me, I was very happy. She was patient, communicative and very talented. She gave me all the options and I’m glad I joined three from EE because the customer service she gave me was excellent and beyond words.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Staines
We’re excited to have you join us, Tanwa! Nikki’s patience and guidance made your first experience so positive, and your thoughtful review means a lot to us. -Suhaas
I was seen by a young lady called nıckı…
I was seen by a young lady called nıckı
Happy worthy the service ot was excellent and she was knowledgeable
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Mara is an absolute star!
Mara was extremely helpful! Not only was she very respectful and understanding of my issue, she was quick to reassure me and ensure I left the shop with a smile on my face. An absolute asset to her team whom I would fight tooth and nail to have in my brigade!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you, Joao! We’re pleased Mara’s respectful and quick support made such a difference. We appreciate you taking the time to share your experience. -Suhaas
Was served by a very updated lady who…
Was served by a very updated lady who answered my questions very well and certainly knew her job
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you so much, TB! We’re delighted to hear you were served by staff so knowledgeable and helpful. It’s great to know all your questions were answered with confidence. 😊 -Ayesha
Reply from Three UK - 3Store Staines
Thanks for this fantastic 5⭐ review, Nathan! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Excellence customer service
Excellence customer service
Naz and Sara is very professional and very helpfully and helps so much
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you, Ana 😊 for such an uplifting review. We're glad Naz and Sara took great care of you and ensured everything was sorted just the way you needed 💛 Here's to many more happy moments 🥰 -Arvind
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