I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an as... See more
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NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a... See more
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JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contra... See more
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Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
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Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
129 reviews
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Naz was very kind and helpful… I really…
Naz was very kind and helpful… I really like Three. Always happy with customer service and network experience
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Staines
From Naz’s thoughtful support to your continued trust in our service and network, this is exactly the kind of journey we strive to create, Glod. Wishing you a day as wonderful as your feedback made ours. -Ashifa
I waa seen by nikki.
I waa seen by nikki.
Very good thanks helpful and kniwledable
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Luis, it’s great that Nikki provided such clear guidance and ensured you were well looked after. -Kishan
Mara was so helpful and kind and had…
Mara was so helpful and kind and had great manners of to serve a customer and she had explained everything with out hurrying or rushing in to anything her service was excellent.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Harsh, thanks so much for sharing your experience 🎯 We’re pleased to hear that Mara supported you well, kept everything clear and made your visit pleasant 🤗 -Arvind
Was seen by nicki.
Was seen by nicki.
Great customer service and understanding what we wanted. Highly recommended.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Anne, we’re delighted Nicki could support you with excellent customer service and really listen to your needs 💙 Thanks for sharing your experience. -Shivam
Sarah was fantastic in three
Sarah was fantastic in three
In went into 02 first to continue my contract and all the staff were so unhappy so I left! Sarah and her team in three was very helpful and full of smiles.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That's impressive, James. We’re delighted to hear Sarah and the team made your visit so positive and welcoming. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Nicki excellent customer service very…
Nicki excellent customer service very polite and professional and friendly.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Dimitra, we’re delighted to hear this! 🌟 Nicki’s expertise and kindness truly shone through, and we’re thrilled she could get everything sorted so smoothly for you. -Neha
Nikki server
Nikki server. Very good service, informative and friendly.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Sara was easy to do business with
Sara was easy to do business with. Answered all questions with clarity.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
I was seen by Nicki
I was seen by Nicki, she was absolutely brilliant, helpful and went above and beyond to help me. She helped me set up the phone and got my WhatsApp account back up running. She's an asset to the company and I will always come back to see only her. She was extremely helpful and kind. There is not enough I can say about her kind character.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Magnificent, Carl! 💎 Your words glow with brilliance. Nicki’s care and excellence made your experience truly special, and your heartfelt 5 ⭐ feedback never felt so rewarding 🎊 Moments like these brighten our day, and we can’t wait to welcome you back again 🤗 -Ashifa
Mara was super helpful
Mara was super helpful. I was picking up the mobile broadband package to use at home, but finally got the home broadband package, and the mobile phone sim card with a far more valuable than what I have. Never thought the in store experience would be this great.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Your experience is our priority, Quan 🎉. Mara’s knack transformed your visit into a win, and we’re delighted you walked away with the perfect package. We’re always here to help and truly appreciate you sharing such kind words 💕 -Ashifa
Was served by Nikki
Was served by Nikki, she was so wonderful and helpful. She really made the process so much easier and helped me understand all the questions I had. Would definitely recommend her to all my friends and family as she was so kind and helpful.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for a lovely review, Daisy. We're delighted that Nikki was able to clarify and explain everything in an easy to understand way so you could be confident in your purchase :) -Scott
Excellent service
Nicki was very helpful and quickly found me the most appropriate contract for my needs.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Chris, incredible to hear! 🎉 A big thank you to Nicki for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha
Very helpful
Very helpful, friendly service, Nicky was very informative and made the process of renewing my contract quick and easy.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Nikki was great in the service provided…
Nikki was great in the service provided today and very much appreciated
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service
Great service, only came in to see nikki as shes so helpful, and such an easy process to upgrade my phone she talks me through everything I need to know and makes it such a simple process!
Thank you!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Very good service from Sara n naz in…
Very good service from Sara n naz in tree in staines .helping in everything on our contract for phone n tablet..tank u so much.🙏🌺
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for your 5 ⭐ review, Ellen, and it's lovely to hear that you enjoyed great customer service from Sara and Naz during your store visit. We hope you enjoy the new phone and tablet, and appreciate you taking the time to share this with us 🎊. -Michael
Naz (helping)
Naz was very helpful and He was very patient and assured me with how it was working.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Sandy, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I was served by nikki
I was served by nikki. Brilliant service from start to finish! Got exactly what i needed plus a bit more - fab deal especially for the New Year! Will most likely transfer another couple of lines over. Set up the home broadband for me in store which meant all I'd have to do at home is plug in the device!!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s fabulous to hear 🎉 We’re glad Nikki made your experience epic, and your feedback means a lot to us. We hope to see you soon! -Afaq
Thanks for your help Mara she’s very…
Thanks for your help Mara she’s very polite and helpful. Very setisfied
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi.
Thanks! Your review is really appreciated. -Pete
NAZ from Three Network Staines
NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a new tablet. He was very helpful, knowledgeable, and gave me lots of great offers. I’m very happy with the service I received. Thank you very much & a Happy New Year!
One Happy customer Joy!:)
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Norbie, thank you so much for the 5 ⭐ review! We're thrilled that NAZ could provide such clear and outstanding support. Your kind words encourage us to keep striving for excellence every day. Wishing you a joyful and successful New Year ahead! -Afaq
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