I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an as... See more
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NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a... See more
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JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contra... See more
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Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
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Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very happy with Nikki service
Very happy with Nikki service. She was patient and helping
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Absolutely fabulous, Lynda! We’re glad Nikki was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Fantastic customer service
Fantastic customer service. Super knowledgable, professional, patient, and kind. I bought a new phone and Naz was very helpful, going above and beyond what i expected. Recommend 100%.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Yay, Isabelle! 🎉 Your kind words and 5⭐ review truly mean a lot to us. We’re pleased to hear that Naz provided such supportive service while helping you get your new phone. Enjoy every moment with your new device 😊 -Neha
Was really quick and gave a great…
Was really quick and gave a great discount. Super happy.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Amazing! That’s wonderful to hear! We’re so glad we could get things sorted quickly and find a discount that hit the mark for you. 😇 -Prabhjeet
Naz from Staines done everything…
Naz from Staines done everything properly
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for sharing your experience, Gobind. Naz from Staines will be delighted to hear everything was completed smoothly for you. -Manavata
Sara is not only a good sales staff but…
Sara is not only a good sales staff but also can be a good friend.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s amazing, Hao! We really appreciate hearing that from our customers. It’s great to know you had an excellent experience with Sara. 😊 -Ayesha
Nicki has been amazing
Nicki has been amazing.
From the moment I walked in she made me feel welcome. She was polite and introduced herself which I thought was very professional. She mentioned all the options for me and made the journey seamless and easy. She is very good at her job. I was impressed and thank you for the amazing service Nicki.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Fred. We’re delighted that Nicki provided such a warm and expert experience from the moment you arrived. It’s great that her clear guidance made everything feel so simple and helped you find the right fit. -Kishan
Mara you are a very nice and kind…
Mara you are a very nice and kind person
Nice to meet you
We are very glad of you
We had a nice time with you
Thank you very much
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Staines
That's brilliant, Mujeeb! We're super happy to hear that Mara gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Reply from Three UK - 3Store Staines
Thank you for sharing this with us, Leandro. It’s great to hear that Nao made your experience so positive. -Afaq
Reply from Three UK - 3Store Staines
Hi Philip, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Mara. -Prabhjeet
Nikki is star very helpful and…
Nikki is star very helpful and supportive
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Woohoo! 🎉 Amazing, Sonia! Great to know that Nikki was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Excellent service
Excellent service! Very good explanation of service. We were very impressed!
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Really appreciate your message, Michael. Fantastic to know the explanation was easy to follow and that the service made a strong impression. -Manavata
Outstanding service
Mara has been amazing since I walked inside the shop with my query.
She never made feel like I was just another customer but I felt very comfortable having Mara assist me.
Whole experience has been amazing and she resolved my issue.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Staines
This is fantastic to hear, Schubert! ✨ We're delighted to hear that Mara created a welcoming atmosphere, offered thoughtful support, and ensured your concerns were successfully handled. -Maryalex
Very good service Mara
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you so much! We’re delighted to hear that Mara was able to assist you. She’s incredibly knowledgeable and helpful. -Ayesha
Thanks Nikki for amazing customer…
Thanks Nikki for amazing customer service.very kind and helpful ( deserves a raise 😊😊😊)
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Tetiana, we’re thrilled you felt supported and left happy. Nikki made sure everything was taken care of for you, and that truly makes us smile. Have a bright day ahead! ☀️ -Ayesha
very good customer service
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey there! Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this ⭐⭐⭐⭐⭐ review. -Kashish
Nicki was extremely helpful and…
Nicki was extremely helpful and understanding. I am old in age but she made my experience very welcoming and caring. She helped me set up the phone and I am very pleased. Absolutely brilliant service.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hey Lynda, we’re delighted to hear Nicki made your experience comfortable and ensured everything was handled with care. Thank you for sharing such a fantastic 5⭐ review! -Maryalex
Nicki was so helpful to address our…
Nicki was so helpful to address our concerns and renew our plans.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you for taking the time to leave this review, José! 🙌 It’s great to know that Nicki supported you so well with your plan renewal. 😊 -Veronica
I was seen by Nicki.
I was seen by Nicki.
Very happy and good service. 5 star service. Helped set up my sim. Great service professional and fast.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Jatin, thanks for sharing such lovely feedback. We’re delighted Nicki made your SIM setup smooth and efficient. Wishing you a lovely day! -Samad
Thank you Nikki
Thank you Nikki
You have been fantastic. Really easy to upgrade and sort my daughter’s phone too.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hello, Cheryl. We’re delighted Nikki made your upgrade simple and also helped sort your daughter’s phone with ease. It’s great to hear the process felt straightforward and supportive. 😇 -Prabhjeet
Nav was very helpful in recommending me…
Nav was very helpful in recommending me similar card and he helped me really fast
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Sharman, thanks for letting us know. We’re really pleased Nav was able to help you quickly and recommend the right option. It’s great to hear you had such a positive experience with his support 😊 -Neha
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