I entered the store a few days before my ourchase today to xheck about my contract, Louis that served me was an absolute pleasure went through everyhting with me slowly and clearly. Hes a credit to th... See more
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A young man named Jacob ( Swansea quadrant ) made the world of difference. He was knowledgeable, friendly , helpful , patient , and an overall joy to deal with . He researched options and found the... See more
Company replied
Went to a branch this morning, where I was served by staff member, Louis. Pleasant, helpful and assisted in finding an excellent deal. Thank you to Louis and the staff in Swansea.
Company replied
I have had a wonderful and reassuring experience with Jacob. He has gifted me with cheerful conversation, is highly knowledgable, and was terrifically transparent with explanations. I feel that I have... See more
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Company details
About Three UK - 3Store Swansea
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 St Marys Arcade, The Quadrant, SA1 3QW, Swansea, South, United Kingdom
- 01792648372
4.9
Excellent
81 reviews
Asks customers to review
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Superstar
I entered the store a few days before my ourchase today to xheck about my contract, Louis that served me was an absolute pleasure went through everyhting with me slowly and clearly. Hes a credit to the store and the company. Ive even recomendded him to me friends. One very happy customer.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi William. It is fantastic to know that Louis looked after you so brilliantly a few days ago and made everything so clear. We truly appreciate you recommending us to your friends based on your great experience.— Three Social Media Team
Swansea Branch is excellent
Went to a branch this morning, where I was served by staff member, Louis. Pleasant, helpful and assisted in finding an excellent deal. Thank you to Louis and the staff in Swansea.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Nisha, thank you for sharing your lovely feedback. We’re delighted to hear that Louis and our team at our Swansea branch made your visit such a great experience and supported you in choosing the right option.-Three Social Media Team
Jacob the amazing !
A young man named Jacob ( Swansea quadrant ) made the world of difference. He was knowledgeable, friendly , helpful , patient , and an overall joy to deal with . He researched options and found the best for me .
He allowed me to call 333 while in the store and helped me attend to matters
He was so lovely , please give him this positive feedback .thanks
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi there, we are absolutely delighted by this feedback! Jacob at our Swansea Quadrant store was brilliant at finding the best options for you and guiding you through your call to 333. His extensive expertise and warm approach truly transformed your retail visit, ensuring you left with complete peace of mind.— Three Social Media Team
Brill thanx guys and nikita
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Boom 💥 Leyton, it is fantastic that Nikita and the team delivered such top‑tier and spot‑on support 🚀 -Arvind
Ryab was a very helpful and we are…
Ryab was a very helpful and we are happy we picked Three for the service we are given
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
That’s fantastic, James! We’re so glad Ryan was able to provide the support you needed. Thank you so much for the 5⭐ review! -Neha
Had a great experience that i had to…
Had a great experience that i had to write about! I am currently using 02 and just had a query about my phone, i struggle using and keeping up all the changes. A lovely young boy named jacob helped me with my issue, not expecting anything in return,but also educating myself on loyalty benefk8s of three, it was a refreshing experience and would highly recommend anyone to join them through the store!!!
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Such a nice review, Ann. Great to know Jacob supported you without any pressure and made the whole experience refreshing. We really appreciate you sharing this. -Ayesha
Fantastic customer service
Went into the three store in swansea city centre with someone who was visually impaired. We were greeted at the front by Nikita. We had a very very difficult problem. She went above and beyond to help. She spent more time with us than I thought she would. She successfully helped us as much as she could and I will definitely be coming back.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Quint 😊
What a lovely review, thank you for sharing this.
Nikita will be over the moon to hear how much her support meant, especially with such a tricky situation.
We’re really glad she could make things easier for you, and we’d love to welcome you back anytime. 🌟 -Ayesha
Perfect service great understanding…
Perfect service great understanding helped me when I couldn't cancel contract best service highly recommended Ryan three Swansea store class service
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hello Mark, we’re glad to hear that you had a wonderful experience with us. It’s great to know you’d recommend us, and we wish you a fantastic day 😊 -Neha
After weeks of trying to sort a new…
After weeks of trying to sort a new contract over the phone I went into the store. In less than 10 minutes I had a new contract , better deal and a new router. Big thank you to Ash
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Tomos, we’re delighted Ash could help you so efficiently. A better deal and a new router in under 10 minutes — fantastic 💕😊 -Ayesha
It was a very good experience very…
It was a very good experience very helpful and professional
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Tareq, we’re delighted you had such a smooth interaction. Thank you for the amazing 5⭐ review! -Maryalex
Came in with network issues on my sim
Came in with network issues on my sim, the advisors helped me and handled my queries well. The advisor who handled my situation was Jacob, he was very knowledgeable and nice. I highly recommend the network and the Swansea store :)
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Saskia, your kind words and 5 ⭐ mean a lot to us. We're pleased that Jacob and the Swansea team used their stellar expertise to resolve your SIM troubles so smoothly. It’s wonderful to know your queries were handled with such care, and we appreciate your prompt recommendation. ✨ -Arvind
When ever we come on the service is…
When ever we come on the service is amazing Ryan's help today was fantastic.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Really appreciate your kind words, Sheila. It’s fantastic to know every visit feels welcoming, and Ryan’s support today made things even better for you. -Manavata
Big thank you to Ryan and Jacob
Big thank you to Ryan and Jacob for helping lower the cost of mine and my families phone bills.
Super helpful and quick !
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks so much for the kind words, Raphaelle! We’re really glad to hear Ryan and Jacob were able to help lower the costs for you and your family 💙 Quick, friendly support really does make all the difference. -Neha
Jacobtastic! 😁🤍🫡
I have had a wonderful and reassuring experience with Jacob. He has gifted me with cheerful conversation, is highly knowledgable, and was terrifically transparent with explanations. I feel that I have made the right choice by taking the contract and this has been due to Jacob’s authenticity. Thank you and blessings Jacob. I have been blessed 🤍🫡
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Wow, Matt! 💗 This is such a joy to read. We’re thrilled Jacob helped you find the right deal and made you feel confident and supported every step of the way. We’ll do our best to earn a full 5⭐ rating in the future. -Samad
very friendly and helpful member of…
very friendly and helpful member of staff sophie, will definitely call again all staff should be like this one she's a keeper
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Chris, it’s brilliant that Sophie provided such a welcoming and helpful experience, and we look forward to seeing you again soon! ✨ -Kishan
Shar and Dan in your Swansea store were…
Shar and Dan in your Swansea store were to helpful in sorting my issue. It was a much more pleasurable time than I got with live chat. These two were perfect.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Anne, thank you so much for sharing your experience. We’re delighted to hear that Shar and Dan in our Swansea store were able to help and make things easier for you. 😇 -Prabhjeet
Happy with purchase
Ryan was very helpful and knowledgeable. Guided me through all options.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Such good vibes, Helen! 🙌 Ryan helping you explore every option and making it all easy is exactly what we aim for. -Ayesha
Fulfilled all need very polite and…
Fulfilled all need very polite and knowledgeable
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Gareth, it’s great to hear your visit left you feeling so well supported. The team’s polite approach and strong product knowledge clearly made your experience smooth and reassuring. -Manavata
Jacob went above and beyond
Jacob went above and beyond, can’t fault the lad a credit to the store !
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Ceri, it’s great to hear that Jacob made the process quick and easy for you. 😊 Thanks for the awesome review! -Neha
Sophie was very helpful,was very much…
Sophie was very helpful,was very much appreciated
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Patricia, thank you for sharing this. Great to hear Sophie made such a positive impression. -Kishan
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