I entered the store a few days before my ourchase today to xheck about my contract, Louis that served me was an absolute pleasure went through everyhting with me slowly and clearly. Hes a credit to th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A young man named Jacob ( Swansea quadrant ) made the world of difference. He was knowledgeable, friendly , helpful , patient , and an overall joy to deal with . He researched options and found the... See more
Company replied
Went to a branch this morning, where I was served by staff member, Louis. Pleasant, helpful and assisted in finding an excellent deal. Thank you to Louis and the staff in Swansea.
Company replied
I have had a wonderful and reassuring experience with Jacob. He has gifted me with cheerful conversation, is highly knowledgable, and was terrifically transparent with explanations. I feel that I have... See more
Company replied
Company details
About Three UK - 3Store Swansea
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 St Marys Arcade, The Quadrant, SA1 3QW, Swansea, South, United Kingdom
- 01792648372
4.9
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ryan and Dan were very helpful and…
Ryan and Dan were very helpful and understanding about my hidden disabilities.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our team. I'm sure they'll be thrilled to see this -Maxine
Amazing 👏
Amazing 👏
Fab service lovely person, well impressed.
Would recommend highly 👌
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent service from Ryan
Excellent service from Ryan, very professional, polite and helpful
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Ryan was very friendly and did well to…
Ryan was very friendly and did well to go through all the options with clear explanation on all the details.
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
A quick and simple process
A quick and simple process and Nikita has been an absolute star! Would definitely recommend Three!
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Daniel, thank you for the fantastic 5 ⭐ review. We’re glad to hear your experience with Nikita was excellent. Have a wonderful day. -Manavata
Ryan was very helpful been with 3 for…
Ryan was very helpful been with 3 for many years very satisfied
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Marjorie, that’s impressive! We’re grateful for your loyalty and thrilled Ryan was able to provide the support you needed. Thank you for sharing this amazing 5⭐ review! -Veronica
Shah was amazing and extremely helpful
Shah was amazing and extremely helpful, gave me a great deal and always happy with this chap! Patient and excellent!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Wayne, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Good experience
Good experience
Grant give me good Custumer services
Help with good deals 🙌🤗
Always happy to come back
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service in the Swansea shop…
Great service in the Swansea shop yesterday and this morning by Nakita. Will definitely recommend
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Swansea
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Very helpful and professional Ryan was…
Very helpful and professional Ryan was today.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Angela, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Swansea
Thanks for this amazing 5⭐ review, Ancy. We really appreciate you taking the time to send this over to us! Great work Sophie 🎉 -Jade
Reply from Three UK - 3Store Swansea
Hi Robert, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Swansea
Hi Daniel, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent from to finish and saved us a…
Excellent from to finish and saved us a fortune as well. Ryan was brilliant.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for this amazing 5⭐ review, Nathan. We really do appreciate you taking the time to send this over! Great work Ryan 🎉 -Jade
Brilliant service with Ryan at Swansea…
Brilliant service with Ryan at Swansea store today. Quite and easy and knew exactly what I wanted and needed from my bill and phone. Thank you Ryan 😊
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for this fantastic 5⭐ review, Amy. We appreciate you taking the time to send this over! Well done Ryan 🎉 -Jade
Fantastic service
I needed two new SIM-only deals and, being useless with technology, needed someone to take me by the hand and basically do everything that needed to be done to make that happen. I cannot praise Louis at Three's Swansea store enough - he found a great deal for me, sorted out PAC codes (what even are those?!), transferred the numbers, explained exactly what would happen and when, exemplary service. One of the PAC codes didn't come through immediately but Louis just said to call back in to see him when it did come through and when we did he sorted that out straight away. Cannot praise his service enough. Give that guy a raise!
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for this amazing 5⭐ review, Jayne. We really do appreciate you taking the time to send this over! Great work Louis 🎉 -Jade
10 out of 10 services today.
10 out of 10 services today.. my iPhone has been porting a number for over from another network over a month. I haven’t been able to make or receive calls , messages. I have contacted 3 on a few occasions no resolution. Today in store Ryan fixed the issue in minutes so competent very professional I’m so happy with the service thank you
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Thanks for this fantastic 5⭐ review, Rhian. We really do appreciate it! Have a great day 😊 -Jade
NIKITA SERVED SOO WELL
NIKITA SERVED SOO WELL. SHES ACTUALLY THE BEST STAFF I HAVE EXPERIENCED!! THANK YOU
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I had a very good experience from the…
I had a very good experience from the staff,his name is Ryan.He gave us a good welcome and we had a good conversation about the phone
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Swansea
Hi.
Thanks! Your review is really appreciated. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.