I entered the store a few days before my ourchase today to xheck about my contract, Louis that served me was an absolute pleasure went through everyhting with me slowly and clearly. Hes a credit to th... See more
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A young man named Jacob ( Swansea quadrant ) made the world of difference. He was knowledgeable, friendly , helpful , patient , and an overall joy to deal with . He researched options and found the... See more
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Went to a branch this morning, where I was served by staff member, Louis. Pleasant, helpful and assisted in finding an excellent deal. Thank you to Louis and the staff in Swansea.
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I have had a wonderful and reassuring experience with Jacob. He has gifted me with cheerful conversation, is highly knowledgable, and was terrifically transparent with explanations. I feel that I have... See more
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Company details
About Three UK - 3Store Swansea
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 St Marys Arcade, The Quadrant, SA1 3QW, Swansea, South, United Kingdom
- 01792648372
4.9
Excellent
80 reviews
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Ryan was a wonderful assistant
Ryan was a wonderful assistant. He couldn't do enough to help. He was so patient and kind and made the experience a very positive one. Thank you so much Ryan!
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Cerys! 🎊 That’s amazing to hear! Big kudos to Ryan for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Excellent IT support with mobile phone issues
A couple of weeks ago I twice visited the Three store, Quadrant Centre, Swansea, UK. The customer service provided was excellent for various reasons including: a willingness to help, time spent diagnosing my phone problem, explaining options going forward without 'pressure selling', further help in setting up my new phone and encouragement to return for more assistance if any additional issues were experienced. Polite, professional and friendly throughout. Thank you
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Amazing, Gaynor! We’re delighted to hear that the team at our Swansea store took the time to guide you through everything with care and clarity. It’s wonderful to know their approach left you feeling supported and confident. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Prabhjeet
Excellent swansea service …
Ryan in the Swansea branch has been excellent sorting out our business plans and making sure we had the best deal that suited our needs.
Extremely patient and a pleasure to deal with.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
That’s wonderful to hear, Zita! A big shoutout to Ryan at our Swansea branch for providing such amazing support. Thank you for sharing your lovely feedback 🌟 -Veronica
From frazzle to a way forward
Thank you Ryan for your fantastic help today in your Swansea branch. We came in in a right frazzle. We had tried talking to someone on the phone and we weren't getting their emails for security. We literally drove over 20 miles to get here to try and have some sense and a way forward. Ryan helped us find out the problem and upgraded us to a tablet that we will actually use. The other staff were very cheery and friendly too. It was a very positive experience ✨️
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Wow, thank you so much for sharing this, Mishy! We’re thrilled that Ryan and the Swansea team turned a stressful situation into such a smooth and positive experience. Enjoy your new tablet 💻 it sounds like the perfect fit! ✨ -Veronica
Ryan was helpful and went above and…
Ryan was helpful and went above and beyond. Even though it dodt work out he was still outstanding
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Robert, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Ryan has been amazing
Ryan has been amazing. He helped me get online with my new sim which I couldn’t get to work. Also sorted my partner out with a new phone.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hi Daniel, it is fantastic to hear about the support you received. We are so pleased that Ryan could help resolve your connectivity issues and get your partner set up with their new device. It’s great to know you both left feeling well-taken care of. -Kishan
Quick and efficient
Quick and efficient. Full on knowledge an experience. Would recommend. Ryan in the Swansea store was excellent
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Yay, Chris! We absolutely love hearing this 🎉 We're thrilled to know that Ryan at our Swansea store offered such attentive and efficient support. Here's to more great experiences ahead 💙 -Arvind
Our visit was great
Our visit was great, we came into store, Sophie looked after us so well, no pressure, great customer service, and clearly explained everything we needed to know, very happy with the experience today, it couldn't have possibly been better.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hello Daniel, we’re delighted Sophie made your store experience relaxed and informative. We’re grateful for your kind words. -Suhaas
Sophie was very helpful and…
Sophie was very helpful and informative, helped me choose the best plan. Thank you for your help
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hello Astra, it is brilliant to hear that Sophie provided such an outstanding experience and ensured you felt fully guided while selecting your ideal package. -Kishan
Excellent service from start to finish
Excellent service from start to finish from Ryan and also Kelly. Will definately continue with 'Three' based on their excellent help and understanding.
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Oh wow, Miss Johns! Thank you for sharing such kind words about Ryan and Kelly. Guiding you along the way. Here’s to many more smiling moments together! 💗 -Kashish
Reply from Three UK - 3Store Swansea
Thanks for this fantastic review, Mark! We’re thrilled to hear that Nikita provided excellent support. -Neha
Very good and generous staff specially…
Very good and generous staff specially Nakita and Laura they both were really help full. Highly recommended and five star. Amazing customer service.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Waqar, Nakita and Laura delivered such excellent customer service. Thank you for this amazing 5⭐ review! -Veronica
Superstar
Louis that dealt with me was absolutely fantastic, he had an answer for all of my questions, he was friendly and professional a credit to the company and his store. I will most definitely be coming back and asking for him, he made getting a new phone excited when I normally dread it
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Great service is all about care and ease, and Louis delivered that for you, Maia! Wishing you lots of joy and smooth moments with your new phone! 🤗 -Ayesha
Nikita was extremely helpful
Nikita was extremely helpful, listened to what we needed and sorted everything very efficiently, also helping us move to a cheaper plan on an existing Sim too. Excellent service!
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
This is brilliant to hear! ✨ Nikita really worked her magic, fixing everything quickly and helping you switch to a cheaper plan too. We love seeing customers walk away this happy! 😄💫 -Veronica
Great experience…
Sophie and Laura were both extremely helpful, friendly and lovely. Sorted out issue really quickly.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Thank you for taking the time to leave this great review Sally! ✨ We’re thrilled that Sophie and Laura were able to help you so efficiently and with such kindness. -Veronica
Fab service today by Ryan in the…
Fab service today by Ryan in the Swansea store. Really helped with what I needed.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
That’s wonderful to hear, Karly! A big shoutout to Ryan at our Swansea branch for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
Ryan was a great help
Ryan was a great help, got me set up with WiFi and Simon both unlimited for much cheaper than my existing provider, moved my number over and did the WiFi switching for me too, very helpful and friendly along with everyone else on the team
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hey Patrick, incredible to hear! 🎉 We're so glad Ryan and our team could make your experience smooth and enjoyable. Thank you for the wonderful 5⭐ review! -Neha
Happy days all sorted Ryan was Very…
Happy days all sorted Ryan was Very thorough and made me feel happy with my service
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Awesome, Stuart, we're delighted that Ryan served you well. Thanks for the 5 stars :) -Scott
Ryan was really helpful and…
Ryan was really helpful and knowledgeable about all the details
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Nikita gave a very professional service…
Nikita gave a very professional service and she's very helpful.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Swansea
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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