Two lovely friendly people serving my son and I today! Kai and Caitlin absolutely fab,informative and super patient with my feral toddler. Thank you both!
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See what reviewers are saying
Went into store told the guys there what I wanted. What I wanted to achieve and they was more than supportive finding the right deal for me. The assistant manager and I believe the store manager were... See more
Company replied
After being scammed and feeling an absolute idiot, I went to the store to sort things out. Caitlin was amazing and put my mind at rest, detailing what to do to rectify the results of my scamming and a... See more
Company replied
Very helpful
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Company details
About Three UK - 3Store Taunton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 East Stret, TA1 3LQ, Taunton, South, United Kingdom
- 01823352361
4.9
Excellent
146 reviews
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Brandon
Brandon was really communicative and gave great customer service made sure we got the best deal!
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Georgina, thank you for sharing your experience on Trustpilot. We are delighted to hear that Brandon provided such great customer service and helped secure the best option for you.— Three Social Media Team
Hannah doesn't mess around like the…
Hannah doesn't mess around like the rest of you wallies.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Joseph, thank you for the brilliant 5⭐ feedback. We’re thrilled to hear that Hannah delivered top tier assistance and made your experience stand out.
– Three Social Media Team
Fantasico
Hannah was amazing! So helpful and knowledgeable. I can't recommend Hannah highly enough.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Alfie, thank you for the fantastic review! 🌟 We’re delighted to hear Hannah’s expertise and support made such a strong impression. 💛 – Three Social Media Team
Kai and Hannah are very caring and…
Kai and Hannah are very caring and understanding and very much patient with us it was lovely costumer service
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hey Roxy, that’s fabulous! We’re thrilled Kai and Hannah gave you such a fantastic experience. Thank you so much for sharing this amazing 5⭐ review!-Three Social Media Team
Had very helpful staff
Had very helpful staff . Got two new phones with sims
Even gave a nice cold drink while waiting . Kai and Hannah was great .
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hey Christie, it’s great to hear our team made your visit comfortable while helping you get everything you needed, including your new phones. Thank you for the feedback! 😊
-Three Social Media Team.
Hannah at Three
Hannah was super helpful and got everything sorted for our holiday. Hannah was full of brilliant information, excellent deals, and put our minds at rest. Thank you Hannah and Taunton Three!
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi David, thanks for the lovely feedback. We are glad to know that Hannah at the Taunton Three store delivered top tier assistance with everything for your trip, with excellent guidance and ideal deals that made you feel confident before heading away.
– Three Social Media Team
Caitlin made my visit to three so easy
Caitlin made my visit to three so easy,
I get confused with contract and phones and have had issues for ages,
Was talked through all my options and clearly explained prices etc,
10/10 would recommend Taunton’s branch
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Laurie, we really appreciate the amazing feedback! 😊 It’s wonderful to hear Caitlin guided you through everything with ease and helped you feel confident about your options. Thanks for recommending our Taunton store! – Three Social Media Team
Brandon was very informative and knew…
Brandon was very informative and knew what he was doing.
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hey there, we’re delighted to hear that Brandon made such a positive impact. Thank you for your lovely feedback! 😊
-Three Social Media Team.
I’ve never understood phones very well
I’ve never understood phones very well. Especially when it came to SIM’s and contracts and whatnot. But when I went into the Taunton branch today. All the staff that I asked for help were very helpful. Caitlyn was amazing at helping me understand everything. Kai was brilliant at helping me find the best deals and Brandon was extremely helpful with my finalisation of my purchase. 10/10
10.08.26 and 11.08.26
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Thanks so much for sharing this. It’s great to hear the team made everything clear and stress-free for you. Caitlyn, Kai and Brandon clearly delivered brilliant support throughout your visit. We really appreciate your kind words and the perfect score. — Three Social Media Team
Reply from Three UK - 3Store Taunton
Hi Laura, thanks for your kind words. We’re glad to hear that Kai provided excellent guidance and helped you feel confident with your choices.
– Three Social Media Team
Kai was so so helpful and managed to…
Kai was so so helpful and managed to solve my queries in store. Thanks so much!
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Grace, experiencing such attentive assistance during your visit highlights Kai's dedication to providing a wonderfully clear and supportive resolution. — Three Social Media Team
I was served by Kai
I was served by Kai , such a lovely helpful guy , brilliant customer care . Thanks Kai
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Sarah, your wonderful 5⭐ feedback is truly appreciated. We’re delighted to hear that Kai provided top tier support and created a warm, welcoming experience for you.
– Three Social Media Team
Hannah made it a great and quick…
Hannah made it a great and quick experience. Highly recommend
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Richard, thanks for the amazing 5⭐ feedback. We’re delighted to hear Hannah delivered quick, exceptional support and made your experience seamless.
– Three Social Media Team
Came in to the three store today and…
Came in to the three store today and was sat down by brandon, he was very polite and gave me a good deal that included a tablet and a better phone couldnt be happier.
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Ben, it’s wonderful to know your visit was positive and handled with care. Brandon will be delighted to know his efforts were appreciated. Thank you so much for the 5⭐ review!
– Three Social Media Team.
Reply from Three UK - 3Store Taunton
Hi John, recognising your positive feedback, it is wonderful to see this reflected in your experience. — Three Social Media Team
Charlotte was fantastic at helping my…
Charlotte was fantastic at helping my elderly father purchase an iPhone & plan, she was patient & explained everything in a way he could understand. Wonderful experience
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Judy, it is wonderful to hear that Charlotte was so helpful, clear, and reassuring when looking after your father. Making sure our customers feel completely supported is incredibly important to us, so it is great to know she made everything so straightforward. Thank you for taking the time to post your feedback.— Three Social Media Team
⭐⭐⭐⭐⭐ Outstanding Service
⭐⭐⭐⭐⭐ Outstanding Service – Caitlin is an absolute star!**
I had a truly fantastic experience at the Three store in Taunton yesterday, all thanks to Caitlin.
I had been offered a great deal online but ran into issues getting the promo code to work. I rang the Taunton store to see if they had the phone in stock, and they couldn't have been more helpful—they reserved the handset for me right then and there and held it until I could make it into the shop.
Once I arrived, Caitlin took over and was absolutely brilliant. Not only did she successfully get me the exact online deal I wanted, but she also sorted out my new airtime plan and some fantastic extra goodies to go with it.
From start to finish, Caitlin was knowledgeable, patient, and incredibly welcoming. She turned a frustrating online tech glitch into a seamless, enjoyable in-store experience. The whole Taunton team was great, but Caitlin went above and beyond. She is a massive credit to Three—if you visit this store, definitely ask for her!
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Thanks for this, Belinda. It’s great to hear how smoothly everything went and how well Caitlin supported you throughout. We really appreciate you taking the time to share your experience with the Taunton team. – Three Social Media Team
Kai was amazing and friendly thank you!
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Matthews, thank you for sharing your experience. It’s great to hear Kai made everything enjoyable and easy during your visit.
– Three Social Media Team
Great service. Freindly staff
I was greated by Darren and he ran through some upgrade options. He got me sorted with new devicea and then let Kai complete the paperwork, to go towards Kai's target. It was nice to see a manager looking out for their staff. The service at the Taunton store was excellent.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hi Pete, it is wonderful to hear about your experience at our Taunton branch, and we love that Darren and Kai teamed up to get your upgrades sorted while showing brilliant teamwork during your visit. — Three Social Media Team
Visit to store
Very friendly helpful ladies , both Hannah and Caitlin were so helpful and explained everything I needed to know without making my older untechnical brain hurt too much !!
Nothing was too much trouble .
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Taunton
Hello Sarah, we’re pleased to know Hannah and Caitlin made everything clear and comfortable for you during your visit. Thank you for sharing such lovely feedback – Three Social Media Team
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