Three UK - 3Store Taunton Reviews 

127
TrustScore 5 out of 5

4.9

4 East Stret, TA1 3LQ Taunton, South, GB


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Rated 5 out of 5 stars

Hannah was super helpful and got everything sorted for our holiday. Hannah was full of brilliant information, excellent deals, and put our minds at rest. Thank you Hannah and Taunton Three!

Company replied

Rated 5 out of 5 stars

Brandon was an excellent sales rep. He explained everything i needed for.my new contract and he was very helpful in helping me select a new phone for myself and my son. And he remembered me when i cam... See more

Company replied

Rated 5 out of 5 stars

I’ve never understood phones very well. Especially when it came to SIM’s and contracts and whatnot. But when I went into the Taunton branch today. All the staff that I asked for help were very helpf... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Taunton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 4 East Stret, TA1 3LQ, Taunton, South, United Kingdom

  • 01823352361

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

32,045 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful with getting my new…

Really helpful with getting my new phone sorted.

February 28, 2026
Unprompted review
Three UK - 3Store Taunton logo

Reply from Three UK - 3Store Taunton

Hi Nathan, thanks for sharing. It’s brilliant that our team provided such valuable support while getting your new device set up for you. -Kishan

Rated 5 out of 5 stars

Review

Clear info plus easy to talk to Hannah and brad very helpful

February 28, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hi Craig, thanks for reaching out. It’s wonderful that Hannah and Brad provided such a simplified experience and were a pleasure to speak with during your interaction. -Kishan

Rated 5 out of 5 stars

Very polite

Very polite, helpful and respectful.

February 28, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hi Steven. It’s wonderful to know that you felt treated with politeness, respect, and genuine support those values are at the heart of how we want every customer to feel. ☺️ -Prabhjeet

Rated 5 out of 5 stars

Caitlin and Adrian were both welcoming…

Caitlin and Adrian were both welcoming professional knowledgeable and very helpful .

February 25, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Amazing, Kay. It’s fantastic to hear that Caitin and Adrian created an experience that felt both attentive and insightful. Your feedback truly brightened our day. ☺️ -Prabhjeet

Rated 5 out of 5 stars

Hannah was so helpful and made our…

Hannah was so helpful and made our experience enjoyable.

February 23, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hi Kelly, we’re delighted to hear your visit was such a pleasure. Hannah’s warm approach and outstanding guidance clearly made your time with us truly memorable 🌟 -Manavata

Rated 5 out of 5 stars

Hannah was a great help in store!

Hannah was a great help in store!

February 21, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Thank you for the great review, Sasha. We are delighted that Hannah provided excellent service in store. 😇 -Prabhjeet

Rated 5 out of 5 stars

Caitlin was excellent at explaining…

Caitlin was excellent at explaining everything in store, I asked her to quote me for a contract I had priced up in other stores in the area, she managed to beat every price, and threw in some extras too. Very good service, really recommend!

February 21, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Thanks so much, Daniel, for leaving this wonderful feedback. We’re thrilled to hear Caitlin gave you such clear guidance and went above and beyond to secure the best deal with added extras. It’s great to know her support made your visit worthwhile, and we truly appreciate your recommendation. 🥰 -Prabhjeet

Rated 5 out of 5 stars

Excellent service by Hannah

Excellent service by Hannah. Sorted my phone contracts and extras.

February 20, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Boom! That’s what we love to hear, David. Hannah nailed it, and we’re so glad everything’s sorted out beautifully for you! 🎉✨ -Veronica

Rated 5 out of 5 stars

Had such a speedy experience changing…

Had such a speedy experience changing our wifi , the team was super helpful and made the experience super stress free..

Shout out to Hannah and Brandon!! xo

February 14, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Love this, Willow! ✨ Your energy shines through, and we’re over the moon knowing Hannah and Brandon made everything feel effortless. Speedy switch ups with smiles are exactly what we aim for. Sending you extra positivity and good vibes today! 🌈 -Kashish

Rated 5 out of 5 stars

Hannah was extremely friendly

Hannah was extremely friendly, knowledgeable and helpful. Recommend three Taunton to anyone after a mobile phone

February 12, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hello Jay, we’re delighted Hannah made your visit to our Taunton store so welcoming and informative. Your recommendation means a lot and we value your feedback. -Suhaas

Rated 5 out of 5 stars

Had issues originally with my order but…

Had issues originally with my order but Brandon sorted this all for me and was a huge help

February 12, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Fantastic stuff, Josie! We’re so glad to hear that Brandon gave you such great support. Thank you for taking the time to leave this 5 star review. 😊 -Kashish

Rated 5 out of 5 stars

So helpful

Brandon was amazing, help me get the best phone for me and was super helpful setting up my phone

February 12, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hi Ros, wonderful to hear Brandon delivered exceptional guidance, ensured a flawless setup, and left you feeling confident with your new device 😊 -Manavata

Rated 5 out of 5 stars

I was pleased to meet Hannah and she…

I was pleased to meet Hannah and she helped me with all of my problems. I will be coming back to see her!

February 12, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hello there, thank you for your 5 ⭐ feedback. We’re delighted Hannah supported you so well and we look forward to welcoming you back again soon. -Suhaas

Rated 5 out of 5 stars

Super helpful

Came in to upgrade my phone. Caleb was really helpful. Caleb explained all the tech lingo in a way I'd understand when asked. Caleb didn't mind that the baby was handing him toys during the upgrade. Great guy.

February 11, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hi Beth, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Caleb. We truly appreciate your feedback. 😊 -Neha

Rated 5 out of 5 stars

Excellent customer service from …

Excellent customer service from Brandon, Caleb and Caitlin. Listened to and provided amazing advice as well as meeting all my needs.

10/10

February 7, 2026
Unprompted review
Three UK - 3Store Taunton logo

Reply from Three UK - 3Store Taunton

Thank you for this brilliant feedback, Josh! Brandon, Caleb, and Caitlin will be so pleased to know their advice and support hit the mark. 🌟 -Veronica

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Hannah, brilliant from start to finish, swapped everything from my old phone to my new phone A******

January 30, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Thanks for sharing this, Lisa 😊 Great to hear Hannah handled the transfer and set‑up so smoothly. Wishing you all the best moving forward 💙 -Arvind

Rated 5 out of 5 stars

Brandon was so helpful he helped me pay…

Brandon was so helpful he helped me pay my bill and gave me a good offer on my wifi.

January 24, 2026
Unprompted review
Three UK - 3Store Taunton logo

Reply from Three UK - 3Store Taunton

Wow, Olerilwe, your words light up our day! 🎉 Brandon went above and beyond to make things simple and ensure you walked away with the best choice. Here’s to creating more shining moments together! 🌟 -Ashifa

Rated 5 out of 5 stars

Caitlin was fantastic

Caitlin was fantastic! Explored all options and found the best one for me. She explained everything thoroughly and made sure I wasn’t overpaying for anything I shouldn’t be.
Thank you☺️

January 17, 2026
Unprompted review
Three UK - 3Store Taunton logo

Reply from Three UK - 3Store Taunton

Your phenomenal 5 ⭐ review, Libby, has filled us with joy! We're thrilled that Caitlin delivered an exceptional experience and ensured you received a fantastic deal. We’re always happy to help 😄 -Afaq

Rated 5 out of 5 stars

Caleb helped loads!

Easily answered the questions I needed answers to. Helped upgrade my phone simply. Caleb was very understanding to my slowness and made everything an easy transition.

January 15, 2026
Unprompted review
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Reply from Three UK - 3Store Taunton

Hey Summer! Your glowing 5 ⭐ really shines. We’re delighted to hear that Caleb made everything feel effortless for you. Hope you have a wonderful day 😊 -Manavata

Rated 5 out of 5 stars

First Three experience

When I went in today Hannah and Darren went above and beyond to help me try and set up a new contract. We had a few issues at first, but they kept trying and never gave up until we resolved the problems. They were efficient, kind, polite, funny, and kept apologising for the delays, even though it wasn't their fault! Couldn't have asked for better customer service, or better deals. Highly recommend Three!

January 13, 2026
Unprompted review
Three UK - 3Store Taunton logo

Reply from Three UK - 3Store Taunton

Thanks for your 5 ⭐ review, Jasmine, and it's lovely to hear that you enjoyed great customer service from Hannah and Darren during your store visit. We're pleased that this experience left a lasting impression on you, and appreciate you taking the time to share this with us 🎊. -Michael

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