I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
Company replied
Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My mum who’s 67 years of age was with EE for 15 years and was having issues with the services, her contract expired 4 years ago and EE was still charging her full contract bill of £47 for iPhone 12.... See more
Company replied
We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simp... See more
Company replied
I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really... See more
Company replied
Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shane sorted out issues with being over…
Shane sorted out issues with being over charged thank you
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Absolutely fabulous, Agrita! We’re glad Shane was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Thank you jordan
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Your shout‑out is WOW ✨ Simon. Jordan’s support made a clear difference and earned that heartfelt appreciation 💫 -Arvind
Reply from Three UK - 3Store Wakefield
That’s impressive 🎯 Mustapha. We’re glad our team delivered such smooth and positive support ✨ -Arvind
In store experience
Shane who dealt with me was very helpful and also a pleasant young man.0
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Wow, thank you, Pearl, for the incredible feedback! We’re over the moon that Shane could make everything feel effortless for you. 🌟 -Veronica
Mike was very helpful and explained…
Mike was very helpful and explained everything to me, since I hadn’t had a new up grade for 7year
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Love the energy and feedback, Lynn! Mike is truly our champ. See you soon! 😉 -Kashish
Excellent service provided by Kerry and…
Excellent service provided by Kerry and Shane who were of great help to me today (and always). I have been with 3 for many years and will continue to do so for the future. Their customer service is first class. Thank you.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Jennifer, it’s good to know Kerry and Shane provided consistent and reliable assistance over time, making your experience easy to manage. -Suhaas
Mike was brilliant
Mike was brilliant! He sorted out 2 fake apps which I'd inadvertently downloaded.
Also he tidied up all the apps and streamlined everything.
Mike is ACE!
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Monica, thank you for sharing your experience. We’re so pleased to hear that Mike was able to sort everything out and get your device running smoothly again.-VodafoneThree Social Media Team.
Mike was very personable as well as…
Mike was very personable as well as knowledgeable. He made the whole process painless and easy, explaining options throughout helping to choose the best deal.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for this fantastic review, Phillip! 😊 We’re thrilled to hear Mike provided excellent support and guided you throughout. -Veronica
Fantastic people brilliant customer…
Fantastic people brilliant customer service and cant wait to have a play with my new phone
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Sharon, we’re thrilled you had such a great experience. Brilliant customer service and a brand‑new phone to enjoy, perfect combo 💕😊 -Ayesha
Joy and Shane was a great help us with…
Joy and Shane was a great help us with our new phone set up, thank you
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s amazing, Marina! Joy and Shane will be so happy to hear they helped you get your new phone set up smoothly 😊 -Ayesha
Very nice and helpful guy
Very nice and helpful guy. I am very happy about my nee contract
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Karolina, it’s great to hear you had a positive experience, with helpful support from the team member and that you’re happy with your new contract. -Kishan
It was a nice experience and the Shane…
It was a nice experience and the Shane was very helpful and assisted me getting a good broadband for my Home and the experience on store was nice
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Wow! It feels incredible to know Shane at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊. -Neha
Shane at Wakefield went over ànd above…
Shane at Wakefield went over ànd above to help with getting my new phone and great contract.many thanks,rob
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for sharing this wonderful feedback, Robert. It’s great to hear how smoothly everything went and that Shane provided such excellent support throughout the process. -Afaq
Shane was brilliant
Shane was brilliant
Sorted my phone no issues 100%would reccomend
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Mr Jones, it’s great to hear how smoothly everything was handled for you. Shane’s quick support and confident approach clearly made the whole process straightforward, and it’s fantastic to know you’d happily recommend the service. -Manavata
Just wanted to say a huge thank you to…
Just wanted to say a huge thank you to the young gent that helped my dad cancel a Sim that we had no details of other than from the bank - he went above and beyond. My dad has been unable to resolve this himself and it was excellent customer service. Thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for this lovely review, Nicola! We're delighted our team member could step in and support your dad when he needed it most. 😊 -Veronica
Came with an issue
Came with an issue, ads was popping up everywhere Shane quickly resolved this for me.
Thank you
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s impressive, Mary! We’re delighted Shane handled the matter so promptly and efficiently. Thank you for sharing your experience with us. Have a lovely day 😊 -Maryalex
Reply from Three UK - 3Store Wakefield
Hi David, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Mike. -Prabhjeet
Fantastic advice from Mike thanks mate
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for the feedback, Gaynor. It’s great to hear that Mike was able to give you such helpful guidance. -Afaq
Very helpful highly recommended
Very helpful highly recommended. Mike is was fantastic
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hello Bradley. Superb guidance and an incredible endorsement. Mike provided a stellar interaction. -Kishan
Reply from Three UK - 3Store Wakefield
Hey there, you’ve just made our day! 🎉 We’re glad to hear your experience was remarkable. Wishing you a wonderful day ahead 😊. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.