I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
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Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
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My mum who’s 67 years of age was with EE for 15 years and was having issues with the services, her contract expired 4 years ago and EE was still charging her full contract bill of £47 for iPhone 12.... See more
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We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simp... See more
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I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really... See more
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Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
109 reviews
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Great staff and always helpful great…
Great staff and always helpful great staff
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey James! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish
Mike was great help today with setting…
Mike was great help today with setting up my new phone
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you so much, Margaret. We’re delighted to hear your visit went so smoothly. Mike will be thrilled to know his support made your experience effortless. -Manavata
Helpful friendly assistant knew what he…
Helpful friendly assistant knew what he was talking abou
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Delivering outstanding service is what we strive for every day, and we’re glad we could make your visit memorable, Pamela. -Ashifa
Excellent Customer Service
We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simply all we needed to know. I'm sure we will now be making use of the 3 rewards!
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Visited the shop this morning
Visited the shop this morning , and Mike and Kerry couldn't do enough .
Had an issue 3 Customer Service, but Mike went above and beyond and sorted my ongoing situation in 20 mins
Amazing face to face Customer service and would recommend Mike to anybody .
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
John, we’re pleased Mike and Kerry offered attentive support and swiftly resolved your concerns. It’s wonderful to know their dedication left such a positive impression. -Suhaas
Great service from Kerry
Great service from Kerry, really appreciated her patience as I didn’t know exactly what I wanted.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi there! 🎉 It is brilliant to hear how Kerry looked after you and provided the dedicated support needed to find the right option for your needs. -Kishan
Went to wakefield trinity mike was …
Went to wakefield trinity mike was fantastic store in castleford on 4 feb was no help tried selling me another contract instead of helping me will be only dealing with wakefield store in future
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Wakefield Trinity nailed it thanks to Mike’s care 💖, and we’re grateful for your honest feedback about Castleford, which helps us grow. We’re excited to welcome you back to Wakefield soon for more winning experiences 🎉 -Ashifa
Shane was brilliant
Shane was brilliant, he got me a fantastic deal on my new phone and sim beating the competition.
Thank you
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Gareth, thank you for sharing this. It’s amazing to hear Shane made everything clear, helped you with your new phone and SIM, and secured a deal that met your expectations. 😊✨ -Neha
Jordan taught how to use my phone thank…
Jordan taught how to use my phone thank you
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Roy, that’s incredible! We’re so happy to hear that Jordan gave you such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Great experience very helpful very…
Great experience very helpful very funny had a good laugh convinced us to get more than what we came for great customer service
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
YAY 🎉 Erin, we love hearing this 🌟 We’re delighted that our team made everything seamless for you. Enjoy the rest of your day 😊 -Arvind
RAF was really good and good with…
RAF was really good and good with communication and explained really well and the overall experience was great, also really friendly
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Those 5 ⭐ vibes say it all, Faye. Hats off to RAF for keeping excellence alive every single time. Enjoy the rest of your day! 😊 -Ashifa
Shane was brilliant
Shane was brilliant, delt with my queries and resolved my issues. Fantastic company
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Nasreen, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Guys in the shop in wakefield were…
Guys in the shop in wakefield were great really helpful nothing too much trouble.
Good network also and a good deal on a new handset
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Peter, thank you for sharing your lovely experience 🎯 We’re delighted the Wakefield team made your visit memorable and glad to hear you’re happy with the network as well as your new deal. Wishing you a fantastic day 🌟 -Arvind
Reply from Three UK - 3Store Wakefield
Hey June, thank you for sharing this amazing 5⭐ review! We’re thrilled that Raf and Mike gave you such a fantastic experience. -Veronica
Great customer service from all members…
Great customer service from all members of staff! Such a a relaxed and enjoyable upgrade process!
Mike
RAF and Joy are a credit to the company!
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Kirsty, our team really nailed it! 🎉 Mike, Raf, and Joy are all stars to us. Thank you for brightening our day, and we hope yours is just as amazing. ☺️ -Kashish
Called in store in Wakefield.
Called in store in Wakefield.. myself and my husband had a problem logging into our accounts Joy the manager was able to assist us..(as she also has done in the past)..she was and is very helpful.. a credit to your company..
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Joy truly shines as a superstar 🌟. Pamela, your five‑star feedback has never felt brighter, and we’re overjoyed to have made everything perfect for you. Moments like these brighten our day ✨ -Ashifa
Shane was fantastic
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Shane will be so happy to hear your feedback. 💫 Thank you for sharing such brilliant words, Mick ✨ -Ashifa
Great customer service by Jordan and…
Great customer service by Jordan and all other staff.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks so much, Karman! We’re delighted you had such a positive experience with Jordan, and your kind words mean the world to our team. -Manavata
Thank you Mike for all your help today…
Thank you Mike for all your help today you did a great job thanks again
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for your review, Penny. We’re pleased Mike looked after you with such care and attention. -Shivam
Shane took the time to hear my needs…
Shane took the time to hear my needs and found a deal suitable for my needs. 5 stars thank you
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
We’re so happy that Shane took the time to understand your needs and found the perfect deal, Geoffrey. 🌟 Thank you for your wonderful support, and we look forward to welcoming you back again soon! -Ayesha
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