I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
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Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
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My mum who’s 67 years of age was with EE for 15 years and was having issues with the services, her contract expired 4 years ago and EE was still charging her full contract bill of £47 for iPhone 12.... See more
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We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simp... See more
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I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really... See more
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Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
109 reviews
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Reply from Three UK - 3Store Wakefield
Hey there, you’ve just made our day! 🎉 We’re glad to hear your experience was remarkable. Wishing you a wonderful day ahead 😊. -Neha
Super helpful
Friendly, helpful and funny staff, put up with me while I was indecisive about a new phone and I left happy with my purchase
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks a ton, Nuffy! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
5 stars are for the store staff only…
5 stars are for the store staff only and not a reflection of three as a company from which I wouldn't recommend for anything other than pay as you go due to the service call centres. The three male staff in the store bent over backwards to help me. I haven't had kindness and help like that in years. I am physically disabled and a staff member not dealing with me directly yet got up out of his seat and brought it to me as he could see I was struggling standing. They are a credit to Three and even after my issues which they did everything to try to fix, far beyond a level of customer service I have ever had, I still came back for a pay as you go unlimited SIM due to the service I got rather than washing my hands of Three entirely after 12 years as a customer.
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you for sharing this experience, Chelsea! 💛 It’s fantastic to hear how the team stepped in to help and made you feel supported throughout your visit. Your feedback helps us improve the support we provide in situations like this. We’re incredibly grateful for your loyalty, and we’re delighted that their exceptional care encouraged you to stay with us. If you need any further special assistance, you can reach out to us here: https://bit.ly/3G8u30W. Our team is available Monday to Friday from 9am to 5:30pm and closed on weekends. ✨ -Veronica
The Management and staff of Three shop…
The Management and staff of Three shop in Wakefield are so helpful, friendly and informative. Saturday 11/04/2026 my wife decided to upgrade her phone. She had been a customer of 02 for many years, but didn't like their prices for phones and airtime.
I have been a customer of Three from day one and receive nothing but friendly open advice, no pressure just good solid advice based on my needs and pricewise and convinced my wife to try Three.
Having forgotten her ID we returned yesterday and received a warm welcome and great service and had a laugh with both crew members.
My wife was impressed with the service she received, the price she was offered for her Samsung Galaxy S20, yep 6yrs old and valued at £17 by others, yet received a whopping £227 from Three reducing her monthly bill substantially.
Jane is now the proud owner of a Google Pixel 10 Pro and will continue for many years with Three.
Ps I'm so jealous cos I've to wait until next September for my upgrade.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Stephen, that’s such a wonderful story to share, thank you! Our Wakefield team clearly made the upgrade process smooth and welcoming, turning the forgotten ID into a fun second visit. The trade in value for the Galaxy S20 was way better than expected, and your note about waiting until September adds a touch to the excitement. Have a great week ahead! 🤗 -Kashish
Joy was very helpfu.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Lynn, thank you for your 5 ⭐ review! It’s fantastic to hear that you received excellent support from Joy. -Afaq
Reply from Three UK - 3Store Wakefield
Hey Hamed! Fantastic stuff. We're super glad to hear that Mike was perfect! Thanks for taking the time to leave this ⭐⭐⭐⭐⭐ review. -Kashish
Super service from Shane at the three…
Super service from Shane at the three store answered all my questions perfectly. I even left with a new phone. Thank you.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
We appreciate your feedback, Mansur. It’s wonderful to hear that Shane was able to clarify everything and assist you in choosing a new device. Enjoy the rest of your day. -Afaq
Mike could not have been more welcoming…
Mike could not have been more welcoming andhelpful. Very professional and knowledgeable of the produvts.
Excellent.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
David, thank you for sharing your experience. It’s wonderful to hear that Mike made everything feel seamless and provided such attentive support. -Afaq
Perfect service
Perfect service, very detailed and gave me exactly what I wanted I wanted in my budget. Thank you shane
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi, Lee! We’re thrilled to know Shane’s thoughtful approach helped you find the right option that fit perfectly with your needs. Feedback like yours highlights the care our team. -Prabhjeet
Great experience
Mike was Very helpful very polite and is always a pleasure to see when coming into the Wakefield store
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Wakefield
Thank you so much for sharing your thoughts, Uthman. It’s great to hear that you had a smooth experience, and we’re especially glad that Mike made a strong impression. -Manavata
Today I got served by Mike he has been…
Today I got served by Mike he has been serving me for years very happy that he has transferred all my data from one phone to another
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for letting us know! Mike will be thrilled to hear how much his ongoing support has meant to you. Great to know your phone update was handled with ease. We’re proud to have a team that makes every step feel effortless. -Manavata
Shane was brilliant offered me great…
Shane was brilliant offered me great advice and I took a home broadband
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Alex, we’re pleased Shane provided clear, professional guidance and helped you choose a home broadband plan. -Kishan
Jordan was a great help lots of…
Jordan was a great help lots of patience and very polite and brilliant staff he was .
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Mary, Jordan rocked it! We’re overjoyed you had such a fabulous experience. Your dazzling 5 ⭐ review makes our day! -Ashifa
Mike was brill
Mike was brill. Patient with questions and honest with differing values.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
We really appreciate your feedback, Dan. It’s great to hear that Mike was patient, honest, and helpful during your visit. Thank you for letting us know :) 😊 -Ayesha
Shane at the Wakefield Trinity branch…
Shane at the Wakefield Trinity branch is amazing. Best customer service, best advice. If you looking for a new phone or advice on what device to choose, he's your best option.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s wonderful to hear, Ioan! A big shoutout to Shane at our Wakefield Trinity store for providing such amazing support. Thank you for sharing your lovely feedback. 🌟 -Veronica
I had a great experience at the Three…
I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really good customer service and a nice atmosphere in the store. I’d definitely recommend visiting if you need help or advice.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Yandra, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Pre-ordering a new phone
I wanted to pre order the S26 Ultra and the service was excellent! The guy was really friendly and helpful throughout the whole process. The experience was amazing!
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s such wonderful feedback, Liv! 🌟 We’re thrilled to hear you had a smooth and relaxed purchase experience. It’s fantastic to know our team members impressed you. Thank you for sharing this with us! 🥰 -Kashish
Reply from Three UK - 3Store Wakefield
Hi Leonard, we’re delighted Mike offered such attentive support. Wishing you a wonderful day 😊. -Suhaas
Phone upgrade
Mike was really patient and explained everything in detail to my in-laws. He helped with simplifying there phones. Great customer service!
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thomas, we’re delighted Mike took the time to guide your family with patience and clarity. Your kind words mean so much, and we appreciate your review. -Suhaas
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