I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
Company replied
Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
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My mum who’s 67 years of age was with EE for 15 years and was having issues with the services, her contract expired 4 years ago and EE was still charging her full contract bill of £47 for iPhone 12.... See more
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We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simp... See more
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I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really... See more
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Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
109 reviews
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Reply from Three UK - 3Store Wakefield
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Mike at Wakefield was great
Mike at Wakefield was great, we were moving 4 sims to new phones, he looked at every option for us and came up with the best package for us. There were some complications with moving the esim to the new phone. Mike was as frustrated as we were but did his best.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Shane was fantastic told me about the…
Shane was fantastic told me about the home broadband and it's benefits and the benefits of the network
Great service
Thank you.
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Peter, thank you for sharing your experience. We're delighted Shane made you feel welcome, and we truly value your feedback. -Suhaas
Good service
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Frank, thank you for the 5 ⭐ rating. It’s great to hear you’ve had such a positive experience with our team. -Kishan
Came in for help with applications on…
Came in for help with applications on the phone not working properly, Shane helped with the apps and resolved my issues.
Thank you
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Pauline, thank you for your amazing 5 ⭐ review. We're glad Shane got everything sorted for you. -Suhaas
Brilliant
Brilliant, all sorted on 2 new contracts & Google changes etc, I highly recommend
Shane, thoughtfull, understand & patience
Would always seek him out, a no nonsense bloke.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for your feedback, Gary, and it's lovely to hear that you enjoyed great customer service from Shane during your purchases. We hope you enjoy them, and appreciate you taking the time to share this with us. -Michael
Awesome team
Awesome team. The staff was very friendly. Mike and Raf made my experience very interesting.
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for your feedback, Shel, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us. -Michael
Kerry was great she gave me all the…
Kerry was great she gave me all the information i needed set me up and was so quick
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Informative and likeable staff
Informative and likeable staff. I have stuck with the same make of phone for years but through being shown comparisons with other makes I have gone for something different.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Roxsanne, we're so glad to hear you got the support on making a choice for a new make, we'll pass on your positive experience! -John
Shane was very helpful and explained…
Shane was very helpful and explained everything well.
Fantastic service
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Shane. We appreciate you taking the time to share this with us. -Michael
Switched from EE
Switched from EE, store team were very helpful transferring my data.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
We're so glad to have you with us, Carolyn, welcome! That's fantastic that you felt the process of transferring was easy with the help of the store :) Thank you for a great review -Scott
Mike was really helpful
Mike was really helpful, transparent and straightforward. Excellent service all around
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very good deal on phone and sim
Very good deal on phone and sim. Very good service for Kerry in store was very helpful and friendly. Explaned how the new phone works in detail. Also did all the transfer from the old phone to new.
Definitely recommend this store, very professional service.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Reply from Three UK - 3Store Wakefield
Team work makes the dream work :) Thank you, Philip! -Scott
Reply from Three UK - 3Store Wakefield
Thanks for this great 5⭐ review, Nnamdi. This is what we like to hear! Great work Shane 😊 -Jade
Very helpful and friendly staff
Very helpful and friendly staff, made getting my new sim very simple , quick and easy. Thanks to the everyone in the Wakefield store :)
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Shane was extremely friendly and…
Shane was extremely friendly and helpful in explaining what tariffs were available to me, also very efficient at setting the new tariff up
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hello Mark, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great staff,friendly
Great staff,friendly. Good customer service 10/10.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Aww, thank you. That's very kind, Wood :) -Scott
Helpful courteous and spent the time to…
Helpful courteous and spent the time to understand our needs, thank you Jordan!
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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