Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
Company replied
sona she was very helpful and amazing service she did provide to me, 100% recommend Three
Company replied
Exceptional customer service by Zee. He is helpful, friendly and professional. Always ready and willing to help find a solution for the customer. He's a credit to 3 team. The team members are also fri... See more
Company replied
Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good Service by Luis
It's now over 9 years with Three. Great service provided by Luis and I am very happy with my purchase and customer service given. Everyone was very supportive.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Giovanni, thanks for sharing your experience. We’re glad to know that you’ve been with us for so many years and that Luis, along with the team, delivered top tier support throughout your new purchase.
– Three Social Media Team
Great fast service from Kola at Three…
Great fast service from Kola at Three store in Watford. 5 stars 🌟
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Dave, Kola’s dedication shines through in every interaction. We’re grateful you felt supported and valued at our Watford branch. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Reply from Three UK - 3Store Watford
Hi Franchette. It sounds like Sona supported you with real care and understanding. We appreciate you taking the time to let us know how helpful she was.
VodafoneThree Social Media Team
Worked with luis today he was great help
Worked with luis today he was great help
June 24, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Kwame, we’re thrilled Luis delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. - Three Social Media Team
Sona was very helpful and answered all…
Sona was very helpful and answered all my questions
June 22, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Lovely, Ellen! We absolutely love hearing this. We’re so glad you received the best support from Sona, and we can’t wait to welcome you back soon! 😉 -Kashish
Noor Service
thank you very much for being so supportive, client oriented approach and super proactive that I really appreciate, you have done more for us than we expected, and albo in a very nice atmosphere. Million thanks for so great support!
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Watford
That’s brilliant, Sebastian 🌟 we are delighted that our team provided such proactive, top‑tier care and exceeded your expectations in a wonderful environment. Thank you for sharing such stellar feedback 💖 -Arvind
Zee was fantastic
Zee was fantastic
Very informative and great at his job
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Mobashar. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and that Zee looked after you so well. -Shivam
Absolutely appaling
Absolutely appaling. Rang throughout the day on a Thursday and not a single staff picked the phone! What were they doing?
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Jo, we're very sorry to hear about your situation. We'd like the chance to understand more about what went wrong and see how we can make things right. You can reach our chat support team via https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends, from 9am to 8pm. -Prabhjeet
Zee was amazing in sorting out my…
Zee was amazing in sorting out my contract issues what I have been experiencing for over 2 weeks when switching accounts. Highly recommend requesting him when visiting instore
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thanks so much for this, Tayla ⭐
Amazing to hear Zee sorted out your contract issues after two weeks of hassle. He’ll be really happy to know he made such a difference ✨ -Ayesha
Sona was amazing!
Sona was very helpful and patient explaining the process. Gave us a really good deal, exceptional customer service.
⭐️⭐️⭐️⭐️⭐️
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thank you, Ignácz! We’re delighted to hear that Sona gave you such great service today. Wishing you a wonderful day ahead! ☺️ -Prabhjeet
Zee gave us an amazing experience in…
Zee gave us an amazing experience in Three today. My phone was stolen and he was extremely helpful and attentive. Thank you!
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Geovanna, we are so glad that Zee looked after you so well during such a stressful time. It is wonderful to know his excellent service turned your day around and made getting your phone situation sorted out so simple. -Shivam
Sona was extremely helpful today when…
Sona was extremely helpful today when looking at my existing contract and renewing to a new one and upgrading my phone. I would 100% recommend going to the Watford Three store and speaking to Sona.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Boom 💥 Lauren. Great to know Sona delivered expert support at Watford, guiding your upgrade and contract refresh smoothly while creating an experience that inspires others to seek her support ✨ -Arvind
Sona watford good service
Sona made my experience very good today thank you so much for such an good informative service! Keep it up sona
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Frank, thanks so much for the lovely feedback! 😊 We’re really glad Sona made your visit such a great experience. We’ll be sure to pass this on to her. ⭐ -Ayesha
Kola explained my options and listened…
Kola explained my options and listened to my preferences and then priced up two options for me to decide between. He was very helpful and allowed me time to think and respond by placing me under no pressure to decide quickly
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Absolutely love hearing this 💫 Helen. Great to know Kola offered clear, expert guidance, presented well‑considered options, and gave you the space to choose with confidence ✨ -Arvind
For about week
For about week, I have been struggling with services from three, several calls and chats with live agents that led nowhere, out of frustration I visited the three store in Watford, met Mrkola, and he assured he he was gonna assist me, he acted professionally and assisted me, surpassing my expectations as I was in doubt of getting the assistance I needed prior to meeting him. I am deeply grateful.
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Abayomi. Thank you so much for taking the time to share this, as it is fantastic to hear that Mykola provided such brilliant and professional support to get everything sorted out during your visit to our Watford store. -Shivam
great service zee keep it up
great service zee keep it up. amazing sale person.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Mark, we really appreciate your top rating. We’re thrilled to hear that Zee delivered outstanding support. Have a lovely day 😊 -Maryalex
Easy transaction
The guy who served me was very knowledgeable friendly and professional. Like talking to a friend
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Really grateful for your feedback, Mr. Johnson. It’s great to hear our team member made your visit feel comfortable and easy. We’re glad the experience felt like chatting with someone you trust. -Manavata
Luis was very helpful
Luis was very helpful, knowledgable and a pleasure to deal with.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Amanda, this is wonderful! So glad Luis could guide you through the whole process with such great communication and care. 😃 -Ayesha
Sona at the Watford store was lovely…
Sona at the Watford store was lovely and very helpful. I was unsure with what phone to go for but she put me at ease. Super helpful and professional.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Ash, thanks for your lovely feedback! We're pleased Sona made things easier for you and helped you feel confident in your choice. -Suhaas
Great service
Zee was very helpful. He took the time to explain everything and get the best possible deal for me! Thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Fantastic to know you had such a solid experience. Zee’s patience and attention made the whole process feel easy. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.