Rahiya was absolutely amazing and super helpful with help setting up my phone and getting a new SIM for my daughter. She was extremely patient and looked after so well. Her customer service skills wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to the Watford store, and was assisted by Kola. He was excellent, and has helped me get to a more affordable plan. What really stood out to me was his manner with me. Very warm, helpful and lig... See more
Company replied
Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
Company replied
SONA - was absolutely amazing - super professional - I came in quite anxious due to a personal situation and she helped me so much and I left with a new phone & smiling! The ladies in the sto... See more
Company replied
Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Watford
Woohoo! 🎉 Amazing, Agim! Great to know that Sona was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Staff were amazing and helpfull,really…
Staff were amazing and helpfull,really kind persone and patience,help me to buy my new phone.I woud recomend ZEE!%100 recomend it!
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Watford
New phone and happy moments, that's exactly how it should be! We’re delighted that Zee enhanced your experience, Ramona, and secured a deal truly worth recommending. -Ashifa
Zee was so helpful
Zee was so helpful. He was able to answer all our questions and we left feeling confident and content with our purchase
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thanks so much, Holly! Zee will be thrilled to hear this. We love knowing you left feeling confident with your purchase. 😇 -Ayesha
Upgrade
I’m visit last evening to three store regarding some enquiry they explain properly to me then they tell came today morning I’ll short all they do they work good … staff very kind and humble i think name zee nice guy thank you
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Hari, thanks for sharing this. It’s great to hear that Zee and the team looked after you and got your enquiry sorted so quickly. We really appreciate the shout-out for their kind and humble service. -Kishan
Kind and very helpful.
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Fikayo, such a lovely 5⭐ rating! We’re heartened to know this has been your experience with us. Wishing you a bright and joyful day ahead! 😇 -Ayesha
Zee was very helpful
Zee was very helpful, polite and knowledgeable. Excellent service.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Watford
🌟 Thank you, John, for sharing such kind words! We’re delighted to hear Zee gave you a great experience and provided excellent support. 🙌😊 -Shivam
TJ was super helpful!
TJ was super helpful with picking out what I needed and advised me very well on my next steps. Highly recommend!
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Smart advice combined with lasting joy. We’re delighted that TJ enhanced your experience, Goran, and secured a deal truly worth recommending. -Ashifa
Sona was remarkable and very helpful
Sona was remarkable and very helpful, she made the process simple and nice
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Iniekedou, we’re delighted Sona offered such caring assistance and made everything feel smooth. Thank you for sharing your experience. -Suhaas
Smooth as butter,The process done just…
Smooth as butter,The process done just like thatby sona Thanks
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Sai, it’s a pleasure to hear that Sona provided such a seamless experience and ensured everything was sorted effortlessly for you. -Kishan
upgrade
thank for your service Zee. had a great experience with three again. Zee gave us great advice and great care and told us what to do and what was a great plan. thank you so much.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hello Rena, knowing Zee’s guidance and support made your experience enjoyable. Thank you for taking the time to leave such a brilliant 5 ⭐ review! -Suhaas
Good experience by sona
Walked to change over accounts and ended up saving alot of money
Sony was very helpful and quick
Thank you
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thank you for sharing this, Freddie. We’re thrilled to hear how smoothly everything came together and that Sony made the whole process feel effortless. It’s fantastic to know you walked away with something that brings real value. -Manavata
Complicated problem solved and saved us…
Complicated problem solved and saved us a lot of money
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Frazier, it’s great to hear the issue was handled so effectively and made a difference for you. Enjoy rest of your day! -Afaq
Most helpfuladvisor
Most helpfuladvisor. Considered my needs and tried to satisfy them. Due to your pleasant and attentive staff i will continue to attend here. This is the fouth mobile purchased from this store. Please let it continue in same manner. Zee
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Derrick, we appreciate your loyalty and are glad Zee’s dedicated approach ensured your requirements were met with the high standard of care you’ve come to expect across your many visits. -Kishan
Fantastic service
Fantastic service, let us know of several options to cut combined bills and make the experience easier and smoother to make the changes. Would highly recommend! Good service by sons haven’t had such a amazing service with three in last 3-4 years but was worth visiting Watford three
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Lauren, team members like those in our Watford branch turn account updates into such a seamless experience, and we’re glad to have had you as part of our family for these last four years. -Kishan
Noor provided wonderful service and she…
Noor provided wonderful service and she kindly talked about the products that are offered at Three. I really appreciated her kindness, friendliness and her support. Thank you so much for all you help! I will be back!
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Watford
We’re absolutely beaming after reading your kind words, Gemma! Noor will be so proud to know her personalized support left a lasting impression and earned this perfect 5 ⭐ rating. We’re already excited to see you again soon! -Ashifa
Good customer service
Sona and Noor, where so so helpful with my upgrade I left with everything I needed and the whole process was made so easy :))
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hollie! Thank you so much for sharing this. It’s wonderful to hear that Sona and Noor made your upgrade experience smooth. Have an amazing day! -Afaq
Had a great experience getting new sim…
Had a great experience getting new sim only contracts. Zee was very helpful and informative.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Nathanael! It’s wonderful that Zee took such good care of you and ensured you had all the clarity needed to get started with us. Welcome to the family! -Kishan
Billing
Zee was very helpful and explained things clearly.Great person to talk to.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hello Noel! Thank you so much for your review 🎉 Zee really nailed it, and we look forward to serving you again. ☺️ -Kashish
Store Manager Rahiya went above and beyond
Store Manager Rahiya went above and beyond with her service. She was very polite, kind and helpful. She is very smart, and knows how to explain all the important details. I’m really happy with her service. And her colleague Zee was really helpful a lot, i’m really grateful for both!
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Nicole. We’re delighted to hear that Rahiya’s care and clarity made such a difference, and it’s great to know Zee also helped make your visit a brilliant one. Your kind words about both of them mean a lot. -Manavata
Zee is brilliant he is customer service…
Zee is brilliant he is customer service amazing I left the three while ago but he Customer skills convinced me to comeback
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Kai, we appreciate your feedback. Zee’s efforts made your experience memorable and your recognition motivates us to keep delivering exceptional support. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.