Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
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Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
Company replied
sona she was very helpful and amazing service she did provide to me, 100% recommend Three
Company replied
Exceptional customer service by Zee. He is helpful, friendly and professional. Always ready and willing to help find a solution for the customer. He's a credit to 3 team. The team members are also fri... See more
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Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
149 reviews
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Noor provided wonderful service and she…
Noor provided wonderful service and she kindly talked about the products that are offered at Three. I really appreciated her kindness, friendliness and her support. Thank you so much for all you help! I will be back!
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Watford
We’re absolutely beaming after reading your kind words, Gemma! Noor will be so proud to know her personalized support left a lasting impression and earned this perfect 5 ⭐ rating. We’re already excited to see you again soon! -Ashifa
Good customer service
Sona and Noor, where so so helpful with my upgrade I left with everything I needed and the whole process was made so easy :))
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hollie! Thank you so much for sharing this. It’s wonderful to hear that Sona and Noor made your upgrade experience smooth. Have an amazing day! -Afaq
Had a great experience getting new sim…
Had a great experience getting new sim only contracts. Zee was very helpful and informative.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Nathanael! It’s wonderful that Zee took such good care of you and ensured you had all the clarity needed to get started with us. Welcome to the family! -Kishan
Billing
Zee was very helpful and explained things clearly.Great person to talk to.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hello Noel! Thank you so much for your review 🎉 Zee really nailed it, and we look forward to serving you again. ☺️ -Kashish
Store Manager Rahiya went above and beyond
Store Manager Rahiya went above and beyond with her service. She was very polite, kind and helpful. She is very smart, and knows how to explain all the important details. I’m really happy with her service. And her colleague Zee was really helpful a lot, i’m really grateful for both!
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Nicole. We’re delighted to hear that Rahiya’s care and clarity made such a difference, and it’s great to know Zee also helped make your visit a brilliant one. Your kind words about both of them mean a lot. -Manavata
Zee is brilliant he is customer service…
Zee is brilliant he is customer service amazing I left the three while ago but he Customer skills convinced me to comeback
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Kai, we appreciate your feedback. Zee’s efforts made your experience memorable and your recognition motivates us to keep delivering exceptional support. -Suhaas
Excellence service
The guy who served us is very approachable and knowledgeable. Always willing to get you the best for your needs.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Kelly, lovely to hear the colleague went the extra mile to match your needs 💫. We appreciate your review 💙. -Shivam
Reply from Three UK - 3Store Watford
Hello Siu! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Zee was very helpful and very…
Zee was very helpful and very professional and he helped me very well and quickly for my business Theee mobile contacts !! Thank you Zee.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thanks for sharing your experience, Liviu! We're glad Zee provided the support you needed for your company accounts and handled everything efficiently. We appreciate you taking the time to share this with us. -Kishan
Zee is an amazing Sales advisor
Zee is an amazing Sales advisor. Look after me and explained everything in detailed.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thank you for sharing your experience. It’s great to hear that Zee offered such clear support and made the process smooth from start to finish. Wishing you a fantastic day! -Afaq
Sona was really nice and helped me get…
Sona was really nice and helped me get a new phone and set it up for me.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Seyed! It is brilliant to hear that Sona looked after you and ensured your new device was ready for use. -Kishan
Amazing service today from Kola at the…
Amazing service today from Kola at the 3 store. Always puts the customer first and tries to get the best deal for each person.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
Thank you. We really appreciate your review. -Pete
Reply from Three UK - 3Store Watford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
I have great experience with today…
I have great experience with today visit and friendly customer service they provided specially “Sona”. She gave me good advice.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Viraj, it’s brilliant to know that our team at the branch made a positive impression. We’re pleased that Sona provided the guidance you needed and that you felt welcoming and well supported during your time with us. -Kishan
Reply from Three UK - 3Store Watford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Sona gave me very good experience in…
Sona gave me very good experience in three and made my vist special thank you sona have a good day
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Parvinder, that’s amazing 😊 We're so glad Sona made your visit memorable with her caring support. Thanks for sharing your experience 💛 -Arvind
SONA
SONA - was absolutely amazing - super professional - I came in quite anxious due to a personal situation and she helped me so much and I left with a new phone & smiling!
The ladies in the store are extremely professional and felt very supported!
Lavinia was amazing as well ❤️
Overall 10/10 experience! Very happy!
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there, thanks for getting in touch. We’re really glad Sona was able to help during your visit, and congratulations on your new phone. It’s great to hear you left feeling uplifted, and that Lavinia and the rest of the team made you feel supported. -Shivam
Luis ,
Luis ,
Very good attitude, good customer service,
Would rate him 100 percent
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Watford
We appreciate your feedback, Mohammed. It’s wonderful to know Luis provided outstanding service. Your perfect rating is greatly valued. -Suhaas
Adivisor zee is excellent
Adivisor zee is excellent. Gave best options and really helpful..
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Abhishek, it’s brilliant to hear Zee guided you so effectively and made it easy to choose what worked best for you. Thank you for taking the time to leave such a positive 5 ⭐ review. -Kishan
Sona was very helpful in setting up my…
Sona was very helpful in setting up my phone and organising a contract. When I just came for a pay as you go she helped me settled up a contract very smart and good lady
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Your feedback is fantastic, Sharon! Sona’s smart guidance and warm support clearly made your experience top‑tier 🌟. -Veronica
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