Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
Company replied
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Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
Company replied
sona she was very helpful and amazing service she did provide to me, 100% recommend Three
Company replied
Exceptional customer service by Zee. He is helpful, friendly and professional. Always ready and willing to help find a solution for the customer. He's a credit to 3 team. The team members are also fri... See more
Company replied
Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
149 reviews
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Reply from Three UK - 3Store Watford
That’s impressive, Alexandru. We’re glad to hear that you’re happy with our service. Thank you for the great review. -Manavata
It was excellent customer service given…
It was excellent customer service given by Mrs Noor. I placed iPhone 17pro Max and IPad Air . Price plan shown quite cheap than other phone companies.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
Thank you. We really appreciate your review. -Pete
Sona was extremely polite
Sona was extremely polite, helpful and very knowledgeable with the phone that I required, she went above and beyond the service I was expecting. Such a lovely young lady.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
Thanks! Your review is really appreciated. -Pete
I came to the Three store in Watford to…
I came to the Three store in Watford to get a new phone, and Sona treated me really nicely. She explained everything clearly about the phone and the deal, answered all my questions, and made the whole process easy and comfortable. Excellent customer service from Sona — highly recommended!
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Watford
That's really nice to hear you had a wonderful experience with Sona, I'm sure she'll be pleased to hear this. Have a lovely day! -Maxine
Excellent service at the Three store in…
Excellent service at the Three store in The Harlequin, Watford late on Sunday afternoon. Solved my phone issues and put me back on track. Luis and Lavinia were especially helpful. Thank you.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Watford
We're so happy to hear that Luis and Lavinia were able to provide you with such an excellent service, Jane 🎉
Thanks for taking the time to share such a 5⭐ review! -Jade
Reply from Three UK - 3Store Watford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Served by Kola
Served by Kola! Great service! Friendly and fast! Got a new phone sorted in 10 mins!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Brilliant Experience with Honour Major 8
What a great experience and what a wonderful deal with the Honour Majic8. And Noor was brilliant, polite and professional.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Kola is very very good customer…
Kola is very very good customer service, he has helped me for months to upgrade my phone. He is lovely and so helpful it has made my experience with Three so much better
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Lovely to read your review, Ellie 🎉 We’re so pleased Kola offered consistent support and ensured your phone upgrade journey was easy and enjoyable 🎊 -Shivam
I met this beautiful and sweet young…
I met this beautiful and sweet young lady when I visited three store in Watford her name is Sona very brilliant girl!! polite and very helpful thank you sona for making my vist special and thank you for being very patient and polite with me thank you three!!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Mark! Shoutout to Sona at our Watford store! 🌟 She turned a regular visit into something truly special with her amazing energy. Thank you for making every moment count, we appreciate you! 🙌 -Kashish
Noor was very polite & helpful
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Watford
We’re thrilled Noor provided excellent support and made your experience smooth and enjoyable. -Shivam
Tj was brilliant
Tj was brilliant. He did something for me that would have taken me ages to do online. Super service thank you
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Kola was very helpful and helped sort…
Kola was very helpful and helped sort my new sim out quickly. He also gave me the best deal he could. Definitely recommend!
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Kola
Kola was really kind, patient, and helpful throughout my visit. He talked me through everything clearly, answered all my questions, and made the whole experience feel easy and stress-free. Great customer service!
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hi.
Thanks! Your review is really appreciated. -Pete
Kola is an amazing employee
Kola is an amazing employee, fantastic service, friendly, knowledgeable. Asset to the company!
December 26, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Laurence, your shout‑out is WOW ✨ Kola’s dedication shines and we’re grateful you took the time to share. -Arvind
Fantastic experience of customer…
Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been more helpful and if there are any bonuses for being patient, kind and super helpful, he should defo get one for Christmas! Very happy customer, thank you!
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hey Anne, that’s fabulous! We’re delighted TJ made your visit smooth and seamless at our Watford branch. Thank you for this amazing 5⭐ review. Wishing you a fantastic Christmas. -Veronica
Kola helped me today
Kola helped me today, very good customer service
Thank you
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Watford
That’s fabulous, Kaja. We’re happy to hear Kola supported you today and made things easier for you. Your feedback means a lot to us. -Manavata
Had issues with my SIM card when…
Had issues with my SIM card when transferring over to 3. Went in store and spoke to Rahiya who managed to sort it all out for me with no issues. Was very nice and patient and happy to help me with it all.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hi Emily, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Thanks Kola
Thank you for everything, i wanted my tablet set up and they did not hesitate to help me. Thank you Kola for everything and i wish you all the best! Great team and service.
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Thanks for the 5 ⭐ review, Clarisse! We truly appreciate you sharing your experience. It’s wonderful to hear that Kola provided you with outstanding care. Have an amazing day! -Afaq
sona is very helpful and made our…
sona is very helpful and made our customer experience
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hey Mary, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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