I called into the WGC branch today. To ask about my current contract. Rhianna was so helpful and knowledgeable. She advised me about my account. Great customer service from her.
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See what reviewers are saying
Excellent service , cant fault it Nick should be manager any store as would like to recommend Nick to family and friends that need his expertise and sales excellent customer skills patience and list... See more
Company replied
Karen and Rianna were super helpful, very efficient and resolved my concern in record time. I went away very happy-thank you ladies.
Company replied
This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options cle... See more
Company replied
Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
113 reviews
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Rianna was so helpful and sorted out my…
Rianna was so helpful and sorted out my problem - thank you so much
October 20, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you for your lovely feedback, Katherine! We're delighted to hear that Rianna provided outstanding support. ✨ — Three Social Media Team
I called into the WGC branch today
I called into the WGC branch today. To ask about my current contract.
Rhianna was so helpful and knowledgeable. She advised me about my account.
Great customer service from her.
October 19, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Yay, Chris! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Rhianna is truly awesome! 😎 — Three Social Media Team
I had a very good experience in store…
I had a very good experience in store today with Rianna.
October 17, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello Michael, it's lovely to know Rianna made everything easy for you during your visit. Thank you for your 5 ⭐ review. - Three Social Media Team
Karen and Rianna were super helpful
Karen and Rianna were super helpful, very efficient and resolved my concern in record time.
I went away very happy-thank you ladies.
October 16, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you for your lovely feedback, Carole! We're so pleased Karen and Rianna were able to resolve your concern quickly and efficiently. Delighted to hear you left happy, and thank you for choosing Three!
-Three Social Media Team
Excellent service
Excellent service , cant fault it
Nick should be manager any store as would like to recommend Nick to family and friends that need his expertise and sales excellent customer skills patience and listening has made my visit here today a pleasure.
October 4, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello Sue, we're thrilled to hear Nick made your visit so enjoyable. It's great to know his expertise and attentive approach helped make everything easy. Thank you for your 5⭐ review. - Three Social Media Team
It was an excellent experience
It was an excellent experience. All thanks to Rianna who was of good and friendly service to me
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Love the energy and feedback, Simon! Rianna is truly our champ. See you soon! 😉 — Three Social Media Team
Amazing customer service from Tas
Amazing customer service from Tas. Helped me and answered all my questions.
September 17, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Mohamad, we're delighted you had such a smooth experience with Tas. Thank you for the amazing 5 ⭐ review!-Three Social Media Team
First class service and help today
First class service and help today. Really pleasant staff who sorted out everything without any issues. Highly recommend.
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Robertson, you've just made our day ✨ It's wonderful to hear the team provided such helpful support and got everything sorted with ease. Thanks for the fantastic recommendation 💙
Three Social Media Team
Excellent service
This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options clearly and made the whole visit easy and pleasant and managed to get me the best deal.
September 12, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Mithma, you've just made our day. What a fantastic shout-out for Nick and Tasnimah from Welwyn Garden City. We're delighted their patience and clear guidance helped make your visit such a pleasant one, while helping you explore the best option available.
Three Social Media Team
Great service by Tasnimah highly…
Great service by Tasnimah highly recommend to take advise from her..when ever you walkin
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Wow Umera, it's fantastic to hear Tasnimah made your experience such a memorable one. Thank you for sharing your feedback. 🙌 — Three Social Media Team
Yea I had the best experience at the…
Yea I had the best experience at the store. The rep was so nice and a good marker
She made me buy and kept buying
She’s such a great seller.
Thank you
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Princely, what a brilliant review to receive. We're delighted to hear the support you received made such a positive impression and created an experience worth remembering. Thank you for sharing your feedback with us. 💜
Three Social Media Team
Nick was great yet again 3rd phone…
Nick was great yet again 3rd phone purchased with him and excellent service everytime
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Your shout‑out is WOW, James ✨ We're delighted that Nick continues to deliver such outstanding care and keeps you coming back time and again 💙
- Three Social Media Team
Patient, helpful and knowledgable
No rush helped me through my purchase to find the right option
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Leigh! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. - Three Social Media Team
Great experience in 3 welwyn garden…
Great experience in 3 welwyn garden city today, Deimante who was training but I only knew this because she was wearing a badge! was very helpful and knowledgeable considering she was training, Nick the assistant manager was fantastic, sorted me out a great deal with so much knowledge, defo recommend!
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Donna, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! – Three Social Media Team
Rianna was extremely helpful and…
Rianna was extremely helpful and courteous and made upgrading my contract a smooth process. I am very happy with the service given, thank you
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there. We are delighted that our colleague delivered such brilliant, polite assistance and ensured your contract transition went seamlessly. Thank you so much for highlighting this positive experience with us.— Three Social Media Team
The staffs are very helpful informative…
The staffs are very helpful informative and they have returned my trust with three products. The store is well stocked keep it up highly recommend it.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Moses, we’re delighted to hear that our team made your experience so positive and smooth. It’s fantastic to know you enjoyed your visit to our store, and we truly appreciate your recommendation! – Three Social Media Team
I just want to say a huge thank you
I just want to say a huge, heartfelt thank you to Nick, the Assistant Manager, and Rianna for the incredible support they gave me.
After dealing with so many frustrating issues with my phone, I was feeling completely stressed and overwhelmed. They both went above and beyond, trying absolutely everything they could to get it working again. Sadly, it just wasn't possible, and I needed to buy a new phone.
From that moment on, they made what could have been a really upsetting experience so much easier. They talked me through every single step with so much patience, kindness, and understanding, making sure I never felt rushed or confused. They even helped fit my screen protector and made sure everything was set up properly before I left, so I walked out with a phone that was ready to use.
Their genuine care, professionalism, and willingness to go the extra mile meant so much to me. It's rare to come across customer service like this these days, and I honestly can't thank them enough for everything they did. They turned a stressful situation into such a positive experience.
Nick and Rianna are an absolute credit to Three. Thank you both from the bottom of my heart for your kindness, patience, and for going so far above and beyond. People like you make all the difference, and I truly hope your hard work and dedication are recognised.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Chloe, thank you so much for sharing this incredible 5 star review. It’s wonderful to hear how Nick and Rianna supported you throughout such a challenging situation and helped turn it into a far more reassuring experience.
Three Social Media Team
Great service, so helpful
Great service and really great experience. I was given as much time as I needed to get to known new phone, and offered come back anytime. Friendly, courteous and beyond knowledgeable.
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you for sharing this amazing 5⭐ review, Vivien! We’re delighted to hear the team gave you all the time you needed and made your experience so comfortable and informative.
— Three Social Media Team
Rianna was really helpful and helped me…
Rianna was really helpful and helped me explore different options and was extremely friendly
July 26, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Doug, it is great to know that Rianna guided you through various choices with absolute clarity and provided a welcoming experience — Three Social Media Team
My Best Experience
Oh my experience was superb, very fast and efficient.
The team was great, Nick and Rianna was the bomb, the best of the team. I would recommend this THREE office 100% any day.
Kudos to the fabulous team💃🏻💃🏻
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Ifeyinwa 😊 We always want our store visits to feel smooth, welcoming, and completely hassle-free. It is wonderful to know Nick and Rianna hit the mark, and we look forward to your next visit! ⭐
—Three Social Media Team
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