Great service and really great experience. I was given as much time as I needed to get to known new phone, and offered come back anytime. Friendly, courteous and beyond knowledgeable.
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I had a wonderful experience. Rianna (the customer supervisor) was absolutely amazing; she was friendly, patient, and very knowledgeable. She took the time to explain everything clearly, answered all... See more
Company replied
Great experience in 3 welwyn garden city today, Deimante who was training but I only knew this because she was wearing a badge! was very helpful and knowledgeable considering she was training, Nick t... See more
Company replied
Rianna was extremely helpful and courteous and made upgrading my contract a smooth process. I am very happy with the service given, thank you
Company replied
Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
101 reviews
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Patient, helpful and knowledgable
No rush helped me through my purchase to find the right option
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Leigh! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. - Three Social Media Team
Great experience in 3 welwyn garden…
Great experience in 3 welwyn garden city today, Deimante who was training but I only knew this because she was wearing a badge! was very helpful and knowledgeable considering she was training, Nick the assistant manager was fantastic, sorted me out a great deal with so much knowledge, defo recommend!
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Donna, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! – Three Social Media Team
Rianna was extremely helpful and…
Rianna was extremely helpful and courteous and made upgrading my contract a smooth process. I am very happy with the service given, thank you
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there. We are delighted that our colleague delivered such brilliant, polite assistance and ensured your contract transition went seamlessly. Thank you so much for highlighting this positive experience with us.— Three Social Media Team
The staffs are very helpful informative…
The staffs are very helpful informative and they have returned my trust with three products. The store is well stocked keep it up highly recommend it.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Moses, we’re delighted to hear that our team made your experience so positive and smooth. It’s fantastic to know you enjoyed your visit to our store, and we truly appreciate your recommendation! – Three Social Media Team
I just want to say a huge thank you
I just want to say a huge, heartfelt thank you to Nick, the Assistant Manager, and Rianna for the incredible support they gave me.
After dealing with so many frustrating issues with my phone, I was feeling completely stressed and overwhelmed. They both went above and beyond, trying absolutely everything they could to get it working again. Sadly, it just wasn't possible, and I needed to buy a new phone.
From that moment on, they made what could have been a really upsetting experience so much easier. They talked me through every single step with so much patience, kindness, and understanding, making sure I never felt rushed or confused. They even helped fit my screen protector and made sure everything was set up properly before I left, so I walked out with a phone that was ready to use.
Their genuine care, professionalism, and willingness to go the extra mile meant so much to me. It's rare to come across customer service like this these days, and I honestly can't thank them enough for everything they did. They turned a stressful situation into such a positive experience.
Nick and Rianna are an absolute credit to Three. Thank you both from the bottom of my heart for your kindness, patience, and for going so far above and beyond. People like you make all the difference, and I truly hope your hard work and dedication are recognised.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Chloe, thank you so much for sharing this incredible 5 star review. It’s wonderful to hear how Nick and Rianna supported you throughout such a challenging situation and helped turn it into a far more reassuring experience.
Three Social Media Team
Great service, so helpful
Great service and really great experience. I was given as much time as I needed to get to known new phone, and offered come back anytime. Friendly, courteous and beyond knowledgeable.
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you for sharing this amazing 5⭐ review, Vivien! We’re delighted to hear the team gave you all the time you needed and made your experience so comfortable and informative.
— Three Social Media Team
Rianna was really helpful and helped me…
Rianna was really helpful and helped me explore different options and was extremely friendly
July 26, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Doug, it is great to know that Rianna guided you through various choices with absolute clarity and provided a welcoming experience — Three Social Media Team
My Best Experience
Oh my experience was superb, very fast and efficient.
The team was great, Nick and Rianna was the bomb, the best of the team. I would recommend this THREE office 100% any day.
Kudos to the fabulous team💃🏻💃🏻
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Ifeyinwa 😊 We always want our store visits to feel smooth, welcoming, and completely hassle-free. It is wonderful to know Nick and Rianna hit the mark, and we look forward to your next visit! ⭐
—Three Social Media Team
I had a great experience at Three
I had a great experience at Three. Rianna was very friendly, professional, and made the whole process smooth and easy. She explained everything clearly in detail, answered all my questions, and gave helpful suggestions that helped me choose the right iPad. I’m really happy with the service I received and had an excellent experience with Three. Thank you, Rianna!
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you, Hemasri, for the fantastic 5⭐ review. We’re delighted to hear Rianna made everything enjoyable and supported you every step of the way.
Three Social Media Team
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. They managed to help me out after I had accidentally downloaded some malware onto my phone. Big thanks to Nick for his assistance.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there. We are glad to hear that the team's expertise came in handy when you needed it most. Accidentally getting harmful software on your device can be incredibly stressful, and we are happy that Nick could step in and get everything cleared up for you. Thank you for giving him a shout-out and sharing your story.— Three Social Media Team
Rianna was so helpful her customer…
Rianna was so helpful her customer service was excellent especially since we were dealing with a bit of a frustrating situation
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there! It is wonderful to hear that Rianna could turn a stressful moment around for you. We always aim to make things easier when a tricky issue pops up.— Three Social Media Team
Farid and all staff was extremely…
Farid and all staff was extremely helpful and patient and I would thoroughly recommend a visit.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Yay, Laura! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Farid is truly awesome for making it happen! 😎 — Three Social Media Team
It was great experience with the…
It was great experience with the customer service with great deals
And i really appreciate the time and the effort.
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Sami, thanks for the amazing 5⭐ feedback. We’re delighted to hear that our team delivered top tier assistance, provided an excellent offer, and created a seamless experience for you.
–Three Social Team
Rianna been so helpful to sort out all…
Rianna been so helpful to sort out all the issues I had.
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Gayathri, love to hear this! Rianna made sure you left feeling confident and fully sorted. Thanks for your amazing feedback 😊
Three Social Media Team
Outstanding Service at Three Welwyn Garden City
I had a wonderful experience. Rianna (the customer supervisor) was absolutely amazing; she was friendly, patient, and very knowledgeable. She took the time to explain everything clearly, answered all of our questions, and made sure we found the best option for our needs. She made the whole experience smooth and stress-free. A big thank you as well to the manager, Nick, for running such a welcoming and professional team. It's clear that customer service is a priority at this branch. I would definitely recommend coming here if you're looking for helpful, honest, and efficient service.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Peniel, we’re very pleased to hear that Rianna offered clear guidance and took the time to walk you through every detail. Your recognition of Nick’s management means a lot to us as well. Delivering reliable, honest service is a priority, and your review shows the team delivered exactly that. Thank you for taking the time to share your experience.
– Three Social Media Team
Great customer service
She made it so easy and super quick to solve my issues.
Three is the best
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Nana, thank you for the wonderful feedback regarding your effortless experience today, as our team handled everything swiftly to resolve your account queries. — Three Social Media Team
Tariq at three store in Welwyn Garden…
Tariq at three store in Welwyn Garden City was amazing. Really good customer service. Managed to get a very good deal on the Home Wi-Fi service.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That’s incredible, Handy. We’re delighted Tariq gave you the high level of service you deserve. Thanks for writing such a comprehensive and glowing review, we really appreciate you.
— Three Social Media Team
Reply from Three UK - 3Store Welwyn Garden City
Hi Bogdan, thank you for sharing your 5⭐ experience. We’re delighted to hear that Tarek made such a great impression and provided the support you needed.-Three Social Media Team
Very helpful and friendly staff who…
Very helpful and friendly staff who helped transfer things into my new phone and give me a great deal. Cant thank 3 enough for their help today !
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Katherine. Setting up a new device should always be an easy transition, so it is fantastic to hear that the team found you a great option and took care of your data transfer today. We appreciate you choosing us and are glad you left our branch with everything you needed. -Shivam
Nick was very friendly and helpful
Nick was very friendly and helpful, and was honest about everything and made the experience so much easier and better.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Nonhlanhla, it’s wonderful to hear that Nick provided such a smooth and reassuring experience for you. Your kind feedback truly means a lot to us. 😇 -Prabhjeet
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