This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options cle... See more
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First class service and help today. Really pleasant staff who sorted out everything without any issues. Highly recommend.
Company replied
Aidan was extremely helpful, talking me through the new phone. He was pleasant, encouraging and explained the changes necessary. On my return, he checked that everything had transferred properly, and... See more
Company replied
Great service by Tasnimah highly recommend to take advise from her..when ever you walkin
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Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
106 reviews
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Nick and Aidan were both helpful in…
Nick and Aidan were both helpful in helping me access a new broadband router
They also sorted a new tablet and set it up for me.
Thanks
April 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aidan was an enormous help with both…
Aidan was an enormous help with both the purchase of my phone and transferring all the data across from my old phone. It was good doing business with him.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Superb! It’s great to hear how Aidan supported you throughout your visit and made the whole process feel straightforward and we’re delighted you had such a smooth experience with your new phone. 😇 -Prabhjeet
Farid was extremely helpful
Farid was extremely helpful. We came in with a problem we had a previous account that had an outstanding balance and we needed to close as it was affecting our credit score. He ensured to help and support us throughout the whole journey of the cancellation. Honestly very grateful
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you, Lee! We’re glad Farid guided you through resolving the account issue with care. -Suhaas
Farid gave me excellent customer…
Farid gave me excellent customer service he was extremely knowledgeable and helpful and friendly
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Majlinda, it’s great to hear how well Farid supported you during your visit. His knowledge, warm approach and willingness to help clearly made your experience stand out, and we truly appreciate you sharing this with us. -Manavata
Reply from Three UK - 3Store Welwyn Garden City
Hey there, it’s fantastic to hear how our team made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
I visited three Welwyn garden city…
I visited three Welwyn garden city branch on Sunday, with a broadband issue.
Aidan couldn’t have been more helpful giving me expert advice saving me money on the product I purchased. Aidan also assisted me with a dispute I had which saved me close on £500.
I can’t thank the Welwyn garden city branch team enough, they are a credit to their company.
5***** rating .
Regards paul.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
What an incredible message to receive, Paul! Hearing how Aidan and the Welwyn Garden City team turned your visit into such a positive experience truly makes our day. Their dedication to giving honest guidance and real support shines through moments like this. Five ⭐ never felt so rewarding 🎊 -Manavata
Fantastic service from all the staff
Fantastic service from all the staff
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Spencer! What a sweet 5 star rating! Our team is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
Amazing service
Amazing service, Tas is really helpful and all my questions was answered.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you for such a brilliant review, Ishtiak! 🌟 It’s wonderful to hear that Tas made the experience easy and enjoyable for you. 😊 -Veronica
Reply from Three UK - 3Store Welwyn Garden City
Hi Stephen, we’re thrilled that Taz delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Very good and knowledgeable
Very good and knowledgeable. Thank you
Aidan
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Joyce! We're glad Aidan got everything sorted perfectly for you. 🙌✨ Outstanding service all the way, we’re so glad you felt supported! See ya soon 🚀 -Kashish
Uprade and problem
Fantastic service from Aidan on upgrade and sorting out a problem. Would recomend to everyone.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for the feedback, Geoff. We’re glad Aidan was able to support you with your upgrade and get everything sorted. -Shivam
Taz and Farid were exceptionally…
Taz and Farid were exceptionally helpful, professional and friendly and extended my contract within minutes.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks, Ursula! We’re so glad Taz and Farid gave you such helpful and professional support. It’s great to hear your contract was sorted so quickly. Here’s to smoother days ahead! 😃 -Ayesha
IN STORE AT WGC FARID
IN STORE AT WGC FARID, IS MOST HELPULL, PATIENT, FRIENDLY, TOOK EXTREME CARE OF US HE TOOK OVER AN HOUR TO HELP SORT OUT OUR ISSUE. HONESTLY YOU GUYS GOT US AS CUSTOMER FOR LIFE. HONESTLY THE BEST HE IS SO HELPFULL HE DESERVES THE WORLD HONESTLY MOST AMAZING
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Debs, we love this! Farid always goes the extra mile, and we’re so pleased he made your experience such a positive one. 🥳 -Ayesha
Service
Amazing service..professional and courteos..highly recommend Nick..
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there, it’s great to hear that Nick’s friendly and expert support made such a difference to your day. -Kishan
At 3 I found what I really needed …
I went to 3 store as I had my wifi disconnected with other service provider and as a work from home employee I needed something instant and I got what I exactly needed. Customer assistant Taslimah was really great and helped me understand how the wifi worked and provided me with all the required information.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Babitha 😊
Thanks so much for taking the time to send over this fantastic 5⭐ review about your experience in store with Taslimah. This is what we love to hear! -Jade
Great experience as Taz sorted my issue…
Great experience as Taz sorted my issue out after 2 minutes of my arriving at the WGC office. Very efficient and a lovely lady. A great edition to the staff
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you so much for sharing your experience with Taz, Ian. We’re thrilled by your kind words and truly appreciate the 5 star review. It’s wonderful to know she made such a positive impression. 🤗 -Kashish
Aidan was very professional and clear…
Aidan was very professional and clear with advice on my new purchase
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
From smart suggestions to a shiny new phone, Jane. We’re thrilled Aidan could help you find a device you’ll love. May your day be as amazing as you made ours! -Ashifa
Aiden was brilliant n store
Aiden was brilliant n store, really helpful. Thank you 🙏🏼
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Nicky! It’s wonderful to hear that Aiden was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Aidan was really helpful today at the…
Aidan was really helpful today at the Welwyn GC store. Sorted out all my queries. Thank you ☺️
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for sharing, Helen! We’re pleased Aidan’s helpful support at our Welwyn Garden City store resolved your queries. We appreciate your kind feedback. -Suhaas
Met the lads in store today Rhys nick…
Met the lads in store today Rhys nick and Aiden. im genuinely honoured to be served by them. I had a few issues with my email which were sorted out no problem , my wife also joined network and we was shown how to keep the number and given the sim pin to pop the new sim in once the number changes which will come in handy. I thoroughly enjoyed my experience and I can finally get my BBC !
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Wow, what a fantastic review! ⭐ It’s wonderful to hear how well Rhys, Nick, and Aiden supported you both. We’re delighted that you can finally enjoy your BBC again 📺 -Veronica
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