This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options cle... See more
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First class service and help today. Really pleasant staff who sorted out everything without any issues. Highly recommend.
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Aidan was extremely helpful, talking me through the new phone. He was pleasant, encouraging and explained the changes necessary. On my return, he checked that everything had transferred properly, and... See more
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Great service by Tasnimah highly recommend to take advise from her..when ever you walkin
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Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
106 reviews
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Met very nice young lads nick rhys and…
Met very nice young lads nick rhys and Aiden who were such a treat. We came in for a new deal and moved my number from Tesco to three. Rhys set up everything for me nice and cheerfully
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Amazing! Thanks for sharing your experience and for the 5 stars! -Nuala
I had a very good experience with Aidan…
I had a very good experience with Aidan today at 3 welywn office and his customer service was Topnotch.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Julieth, your feedback really highlights the care and professionalism Aidan brings to every interaction. It’s great to hear he made your visit smooth and reassuring. -Manavata
nick and Rhys were so helpful sorting…
nick and Rhys were so helpful sorting out my phone issue
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you, Yuk. It’s great to hear that Nick and Rhys stepped in so effectively and got everything sorted for you. We really appreciate you sharing your experience. -Manavata
Excellent customer service
I went to enquire about Broadband and i received very helpful advice. Everything was explained clearly regarding switching from my existing supplier to setting up the new router.
Rhys was particularly helpful and made everything clear.
Great customer service from friendly staff
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Lynda, we’re thrilled to hear you received such clear guidance on your broadband options and that the whole process felt seamless. Rhys’s support clearly made an impact, and we appreciate you sharing such encouraging feedback. -Afaq
Customer serves are executed very…
Customer serves are executed very professionally and focused on client.
Thank you
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Oleg, your feedback is truly valued. It’s encouraging to know the team’s care and focus left such a strong impression. -Manavata
Aidan was very helpful in going through…
Aidan was very helpful in going through our current plans and helping us find the right one for our needs
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Aiden & Rhys & Nick were superstars
Aiden & Rhys & Nick were superstars! I'm so grateful for the time they spent improving my contract. With their expert knowledge I felt in safe hands. Thank you!
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
David, we couldn’t ask for more! Aiden, Rhys, and Nick delivered a top‑notch experience with genuine care and expertise ❤️. Their commitment reflects exactly what we stand for, and five ⭐ has never shone brighter. -Ashifa
Met Debbie and Rhys today in store who…
Met Debbie and Rhys today in store who were extremely pleasant and helpful . Great conversation and very helpful I am glad I came in to store I even moved my wife from Tesco to three savings loads. Great shop
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Mr Glasson, that’s amazing! We’re so glad Debbie and Rhys were able to turn things around and make a positive impact on your experience. Thank you so much for sharing this wonderful 5⭐ review! -Veronica
Met Rhys in store today who helped me…
Met Rhys in store today who helped me select a new phone as mine was broke and help me set up all my data. Very nice chap
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey, Paul! We are delighted to hear that Rhys was able to make your experience fabulous. Thank you for taking the time to leave an incredible 5 ⭐ review! We hope to see you soon. -Afaq
Came into store with account questions…
Came into store with account questions which RHYS was able to rectify very quickly and professionally.
Very pleased
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Ian, absolutely fabulous! We’re glad that Rhys was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Super helpful and friendly staff
Super helpful and friendly staff. Very knowledgeable and helped me upgrade my phone in-store. Ran all updates and transferring of apps. Would definitely recommend
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you, Samantha, for writing a brilliant review. We're happy to set-up your phone so you can leave the store with it ready to enjoy :) -Scott
Spot on customer service at this store
Spot on customer service at this store. Purchased an Honor 400 pro today and was served by Tas. She was a star, helping phone set up and transfer of files from old phone. She was incredibly knowledgeable about the phone and gave great tips. A model of customer service! Many thanks indeed.
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Tasnimah is amazing
Tasnimah was absolutely amazing very quick and efficient and the store manager was also amazing helping keeping our kids entertained will hopefully cross paths with them both again when I next need another phone
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Rhys and Debbie were so helpful with…
Rhys and Debbie were so helpful with sorting my phone , I can now make calls
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Jean, thank you so much for the 5 ⭐ review! We’re delighted to hear that Rhys and Debbie were able to help get your phone sorted so you can make calls again. We really appreciate you taking the time to share your feedback with us. -Kishan
Very well explained services
Very well explained services, courteous and well informed staff.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for your feedback, Faith, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Very helpful today in store!
Very helpful today in store!
Tasnimah helped my elderly mum swap over to a new phone and set it up fully for her. She spent so much time making sure everything was working just how she needed it to be. Highly recommend!
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this amazing 5⭐ review, Sarah. We really do appreciate you taking the time to send this over to us! Great work from Tasnimah 🥰 -Jade
Went to store and met Debbie and rhys…
Went to store and met Debbie and rhys who were very helpful. I have a few issues on my phone and they sorted it straight away
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this amazing 5⭐ review, Ann. We really appreciate you taking the time to send this over to us! Great work Debbie & Rhys 🎉 -Jade
I had a great experience
I had a great experience, the staff were lovely and helped me with my phone. I highly recommend this three store !
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
I am a three customer and I have just…
I am a three customer and I have just had the best retail experience from the three store in welwyn. To begin thank you Rhys, Nick and Debbie for being amazing and helpful and so patient. Over the last week I have transfered my kids and my husband to three and upgraded my existing lines. I am a busy person and the guys helped me every step of the way and even stayed behind closing hours. I will let everyone know this is the place to come for the best deals and assistance. All my data was transferred securely to my new device I am so happy and the deals received by Rhys were too good to be missed. GOD BLESS
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
We are grateful to have you and your family join us, that means the world to us, Getrudes :) We're delighted that Rhys, Nick and Debbie made you feel appropriately welcome and helped get you set up. That's absolutely brilliant! -Scott
Reply from Three UK - 3Store Welwyn Garden City
Fabulous, Mary :) We're delighted that you had a great conversation with Debbie and Rhys! -Scott
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