This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options cle... See more
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First class service and help today. Really pleasant staff who sorted out everything without any issues. Highly recommend.
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Aidan was extremely helpful, talking me through the new phone. He was pleasant, encouraging and explained the changes necessary. On my return, he checked that everything had transferred properly, and... See more
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Great service by Tasnimah highly recommend to take advise from her..when ever you walkin
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Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
106 reviews
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WiFi home
Aidan was very helpful for my mum sorting out the best home WiFi connection for her
November 30, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
New phone and data transfer
Aidan was very helpful in transfering the data to my new phone and selling me a new phone. He spent a lot of time with me.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That's brilliant, Patricia. We're glad that Aidan was patient and made sure you were all set with your new phone :) Thank you for leaving a review -Scott
I have gone in to store with my new…
I have gone in to store with my new phone today served by Rhys who helped me every step of the way from upgrade to data transfer. I am so greatful thank you three welwyn
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic 5⭐ review, John. We really appreciate you taking the time to send this over! Well done Rhys 👏 -Jade
Met a lovely young man called rhys who…
Met a lovely young man called rhys who help set up my device in store. Really friendly and helpful
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey.
Thanks! Your review is really appreciated. -Pete
Three Store is brilliant
Three Store is brilliant, Rhys , debbie and Aidan
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic 5⭐ review, Mikael. We appreciate you taking the time to send this over! Well done team 🎉 -Jade
Thank you Aidan and Rhys for set up my…
Thank you Aidan and Rhys for set up my phone it is the best. I move from samsung to Apple i
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic 5⭐ review, Sevilia. We appreciate you taking the time to send this over! Well done to Aidan and Rhys 🎉 -Jade
Came into store with complex problem…
Came into store with complex problem and Debbie sorted the issue brilliantly
Verry very helpful glad I came to three a year ago
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Mark, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Good experience
Debbie and Farid made it a very good experience. Explained everything clearly. And everyone so friendly and helpful.
Thank you
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello Linda, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I had a real big problem
I had a real big problem, I have woken up this morning and my number has been used for scams. I had numerous emails , texts and WhatsApp asking who I am as someone was impersonating me. I went down to my three shop in Welwyn and met Rhys who had the patience of a saint and he knew exactly what to do straight away. He escalated this to the support team and I had to change my number. Rhys then went the extra mile and set up my new WhatsApp number and notified my most important people and now I am happy
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
We're so sorry to hear that you had trouble with an impersonator, Obrempong, we understand how upsetting that must have been. It's a real relief that you were able to go to the Welwyn store and have Rhys help you get through it. That's brilliant :) -Scott
10/10 for Rhys from George and Rose!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Rose, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Went to Welwyn store today and met Rhys…
Went to Welwyn store today and met Rhys wow he is just so amazing and helpful. I have my family contract plans under my name and Rhys helped me every step of the way to get my children’s numbers assigned to themselves. He even left his number for out of hours support. Please go and see him! Any phone trouble he is your guy
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic 5⭐ review, Patrick. We really do appreciate you taking the time to send this over! Great work Rhys 🎉 -Jade
The service is awesome
The service is awesome, and the way Rhys explained is clear and clean. Satisfied with the service and information.
Thank you ☺️
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for your feedback, Ramya, and it's lovely to hear that you enjoyed great customer service from Rhys. We appreciate you taking the time to share this with us. -Michael
Rhys was so helpful in sorting my…
Rhys was so helpful in sorting my phone, would definitely recommend!!!!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic 5⭐ review, Emily. We really do appreciate you taking the time to send this over! Great work Rhys 🎉 -Jade
Next level service
Very helpful and friendly staff. Rhys was incredibly informative and clear through the sale. Amazing service by all the team in Welwyn garden city. Special thanks to Nick and Debbie for helping me set up both Honor pads. Three always provide me with the best service.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Awesome stuff. Have a wonderful day -Maxine
Amazing WELWYN
Very good , the assistant manager helped set up my accessibility settings correctly and I always recommend to anyone especially welwyn garden city
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That's brilliant, Sunniva. Thank you for sharing your experience :) -Scott
Aiden was very helpful and informative
Aiden was very helpful and informative
Thankyou we will be using him when we upgrade my phone
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Number
I was having trouble with my messaging app and my contacts were receiving from two different numbers which was really confusing. I went in to store today and met debbie and Rhys and they were so amazing and so patient with me they manage to resolve my issue so quickly. I am so happy
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Support and care
Always followed Debbie from her early days in Hemel Hempstead as she's always been very professional and helpful and three has always catered for my needs
Always supportive and helpful wouldn't go to anyone else
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for your feedback, Jennifer, and it's lovely to hear that you enjoyed great customer service from Debbie. She'll be very grateful for such kind words. We appreciate you taking the time to share this with us. -Michael
I was well attended to and my needs…
I was well attended to and my needs were quickly and efficiently taken care of.
October 20, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
We totally appreciate your 5* review, Olakunle - Have a nice day -Maxine
Amazing from Aidan and Debbie helped me…
Amazing from Aidan and Debbie helped me with whole set up on a badly damaged phone but still managed to get everything across for me
October 15, 2025
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
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